Etna, Maine
1.9K views
Not resolved
0 comments

Update by user May 23, 2013

Samsung Proclaim, not Huawei Ascend.

Original review posted by user May 23, 2013

They deactivated my phone in January, and refused to explain why.I was told I was calling chat lines, downloading music, and eventually exceeding data limits.

I asked the customer service agent Jason, who could not speak English to say the least, how much data I had used. He said they didn’t have that information. I asked what the data limit was and he explained that there was no limit, its unlimited…I asked for supervisor after supervisor and finally heard a automated voice say ‘No one is available, please call back later’. They ignored my calls and would hang up on me every time I would call.

I eventually filed a complaint with the BBB and was finally contacted about 6 weeks later. Shelly-Ann Starkey is the BBB contact for TracFone, aka Straight Talk. She explained that because they are a prepaid carrier, they don’t pay monthly for the service of their customers, they actually pay 2-3 months behind: When I bought and activated a brand new phone from Walmart with a new number, they weren’t up to date and hadn’t realized that the number was activated under a new phone. So in January when they deactivated the phone number due to term/condition violations, they were actually terminating my service.

Shelly-Ann apologized and offered me a month of free service and to reactivate my phone, I declined and explained that due to their mistake I had to buy a new phone with a different provider. I told her I wanted 3 months of free service for the time without my phone, and to be able to wait until my current phone plan ran out so I wouldn’t have to waste more money. She agreed and told me to email her. Awesome, right?

No. She didn’t respond to my 22 phone calls, or the 7 emails I had sent. I actually had to buy another card so I could have a phone. When she finally did return my email, she explained she was on vacation.

I was floored and just wanted the hassle over with, so I settled with 4 months of free service.

^^^That was as of March 1st.It is now May 23, and even though I now turn off my mobile data to avoid throttling, my data is so slow it does not load facebook or my email.

Monetary Loss: $375.

Had an Experience with Straight Talk Wireless?

Write a review

Comments

Terms of Service
Post Comment
Cancel

You May Also Like

Straight Talk Wireless - Black out in Kern County Straight Talk Wireless "Nov 12,2015 we had a black out in Kern County, AT&T tower down, and after speaking 8 to straight talk representative I was told the SIM card went bad and..." Read more Straight Talk Wireless - Worst company i have ever delt with. Straight Talk Wireless "I ordered a phone on 6-11-13 online and paid $4.99 s.h. for 3 day delivery because overnight delivery was$14.99. After i completed my $129.94 order and i printed my receipt..." Read more Straight Talk Wireless - $118 International Card Rip Off Straight Talk Wireless "I have a woman in Brazil. She gave me her number. I called and asked straight talk how to call her. The employee said to throw away my new $50..." Read more Straight Talk Wireless - So much for fast service. Straight Talk Wireless "Today (6/16/13), I purchased an iphone 4 and 1 year unlimited card from walmart totalling around 1000$. After purchase, I followed the automated system for activation which would not accept..." Read more Don't use Tradesy. Tradesy "I purchased a piece of luggage from EEG Closet on Tradesy and boy was I fooled... The luggage description said that it was gently used and had two scuff marks...." Read more Mingle2 - I can't send messages to my friend and my friends cant send message too. i don't know why Mingle2 "i dont know whats going on with my account. anytime i'm trying to send my friends message it always show me. We need additional information from you to prove you..." Read more Lazada Philippines - Refund money and broke item Lazada Philippines "Im really dissapointed in my order in lazada because i cannot use my order because when they deliverd and i try to use but its broke, this is 2x i..." Read more Outback Steakhouse - Bad steak Outback Steakhouse "...the steaks had a awful smell. made my littile girl throw up. its was so bad that meat was like dissolving in my hand..." Read more