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1.0

OCTOBER 17, 2021 was promised a replacement for defective K-31Rebal with free shipping thru UPS. The UPS return label would not down load.

Straight talk would not forward the label to the UPS store for download. I was forced to pay out of pocket. Tracking number was signed as delivered to Straight talk on 10-28-21. Straight talk claimed 'NOT RECEICED', with non-stop delay, delay, delay, never replaced my phone.

Discovered this is their NORMAL BUSINESS PRAFTICE. THEY ALSO WOULD NOT FORWARD UNUSED MINUTES TO ANY NEW DEVICE.

Straight Talk Wireless Pros: Price would be good if st provided the advertised service.

Straight Talk Wireless Cons: Given the runaround, Two hours for customer service calls, Unable to download application.

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#2092354

Hi Helaine Mqc. This is Maria from Straight Talk Wireless.

Our apologies for the inconvenience we have caused you. We understand where you are coming from. We are determined to make things right for you. We are hoping that you would allow us to speak with you again to discuss the situation and provide the best possible resolution.

To assist you, please copy this link http://bit.ly/2CuBvXO and paste it on a new window for chat support. We're available Monday-Sunday from 8:00 AM to 11:45 PM EST.

You may also text the key word HELP to 611611. Thank you.

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