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I have been a customer of straighttalk for 15 years with 4 phones on my account and I always just switch my sim card to save the hassle. I asked them to please remove the lock on an old phone so my dad can use it on qlink.

They said I would have to pay 150$ or have it active 12 months. If 15 years does not show them I had it active then they are just beings *** They are never willing to help or give anyone a break. They would rather loose the business. Im grateful for all the carriers we have to choose from because im going to switch my provider if I have to pay 150 to unlock an old phone that is wore out.

So thanks straight talk for making my 15 years such a nitemare. Any and everytime I have asked for anything you all were to greedy and ignorant to help your customer.

Very very poor customer service. You are loosing customers rapidly.

User's recommendation: do not waste your time poor customer service, poor service period.

Monetary Loss: $500.

Preferred solution: Unlock phone that are old.

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