Waterville, Maine
Not resolved

I ordered a phone online from them and after 2 days of the order still pending, I called "customer service" and spoke to someone who told me that the cc had been denied. After I gave them another cc, then she said that Fedex could not ship the phone to my address.

I called FedEx and they have me in their system...Lie #1. Then I called Visa who said the full charge had gone through on the night I placed the order...Lie #2. I called back Straighttalk and spoke to another person who lied again saying that my Visa charge did not go through. She then told me that I have to do a charge resolution with my cc!!!

WHAT?! Scary part is that I gave these idiots two cc account numbers. DO NOT ORDER ANY PHONES FROM THEM...THEY ARE NOT TO BE TRUSTED! After the second phone call I decided I do not want to order any phones from them, so I cancellled my order...I got that email but never any other emails!


I had order a cover for my phone through Amazon...that came the next day...but now I don't have a phone for it! VERY FRUSTRATED!!!

Product or Service Mentioned: Straight Talk Wireless Shipping Service.

Reason of review: Order processing issue.

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i am going through the same thing. i spent a little over $100 and i they said i never ordered anything my order number does not exist so why did they send it to me. then they tried to blame it on smart pay.


What a stupid thing to say. Straight talk is not the worst company at all.


Hi. I’m Maria from Straight Talk Wireless.

We're sorry for the trouble. To resolve the problem, please send us an email with your account information to ST.CorpResolutionTeam@straighttalk.com.