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Customer service
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I use the smartpay feature, after paying my lease and for the service card i was told my service would be active within three hours. Four hours later i still had no service.

After chatting online with customer service at Smartpay i was given a service pin to call and give straight talk. The woman that was trying to help me from straight talk swore to me i did not have service through them. After giving her my phone number, my phones serial number and my sim card number she still claimed i did not have service through them. I have had them for 3 years!

She would not transfer me to anyone else or help me in anyway so after talking with her for an hour i hung up.

I called back and the man who answered had my phone working in 20 minutes! Incompetent people almost had me switching service!

Product or Service Mentioned: Straight Talk Wireless Technical Support.

Reason of review: Bad quality.

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Hi. I’m Maria from Straight Talk Wireless.

We’re sorry for the trouble.

To resolve the problem, please click on this link to chat with a live agent.

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Our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. Thank you.

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