had this problem for 8 months now st customer support is the worst ive ever dealt with. they wont tell you what it is its always tower problem.
that's a lie, my wife uses them also but can send text just fine, so tell me its a tower problem. customer support people are not polite either. you have long waiting time and its just a waste of time.
if it was me id fire all of them and hire people who want to work. quit outsorcing and keep jobs here and i bet customer service will improve a lot!!!!