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Straight Talk Wireless in Tampa, Florida - Straighttalk cheated me out of a month of mins.

eI got my phone stolen a 5 days after i bought an $45 dollar unlimited card. straighttalk transfered my minutes on another phone for me and was suppose 2 turn the stolen phone off and they didnt. instead they let the person who stole my phone keep stealing my minutes. i have filed a complaint before and someone called me and was suppose to try to get me a month of minutes, but she was suppose to call me back, but my phones out of minutes. can u have her call me at 276-345-7920 please. They wouldnt refund my money.
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1 comment
MariaST
#821990

This is Maria and I work with Straight Talk Wireless. I read your post and thought you could use some help.

We can fix this right away. We would need you to send us your account information to this email address ST.CorpResolutionTeam@straighttalk.com.

Include your name, contact number and your cell phone number or serial number. Please copy and paste your comments from the blog and include it in your email or you can chat with us live @ http://bit.ly/16DrgbW .

Review
#491231 Review #491231 is a subjective opinion of poster.
Service
Straight Talk Wireless Phone Plan
Loss
$45
I have been having ongoing issues with my phone not letting me text photos (I have a motorola atrix hd), however, this time I am mad because Straighttalk took my money for an int'l calling plan I can't use, and they refuse to refund my money!! I purchased a unlimited...
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2 comments
Anonymous
#1471896

They stole 275.oo from me ther a horrible service an theifs i pray ther service gets shut down ..an legit workers

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Review
#481588 Review #481588 is a subjective opinion of poster.
Service
Straight Talk Wireless Phone Plan
Loss
$65

Straight Talk Wireless in Tampa, Florida - Unable to download pictures or videos. straight talk tried to replace my phone with a phone that do not do half of what my phone does..

Straight talk is the worst phone service I have ever had. they never can solve any of my issues I'm having with my hone. none of this staff speaks good English.. The workers are rude. I hate i switches to rip off straight talk.. Will be leaving straight talk very soon.. I would advise anyone not to use the phone carrier straight talk they just want your money and don't care how your service is.. I see why Verizon is chosen over straight talk.. The worst decision of my life was switching to straight talk.. Verizon im coming home.. Can't beat Verizon they are very loyal to their customers.. Im super passed tf off..
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1 comment
MariaST
#796570

Hello, this is Maria with Straight Talk Wireless. I know you are frustrated and ready to leave our company.

If a change will be given to us, we will be glad to rectify your issue. Just send us an email at ST.CorpResolutionTeam@straighttalk.com or chat with us live @ http://bit.ly/16DrgbW.

Review
#478483 Review #478483 is a subjective opinion of poster.

Straight Talk Wireless in Jacksonville, Florida - Straight Talk is horrible- Don't do It

Had Straight Talk with AT&T for 2 weeks. NO Service and disconnected 2 times in one week, plus Customer Service is the worst ever- they hang up on you and you end up on hold an hour with someone that can barely speak English. They decided on their own I need new sim cards- they were working fine- but service was indeed spotty. The day I went back to Verizon, Straight Talk refused to port my number! They decided on their own to disconnect my number- then why were they sending me a new SIM card???? Worst service out there. STAY AWAY. Also they lie- they only have access to 25% of large carrier towers, so service is very spotty.
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1 comment
MariaST
#796572

Hello, I am Maria from Straight Talk Wireless. Let us check your account. Please send us an email at ST.CorpResolutionTeam@straighttalk.com or you can chat with us live @ http://bit.ly/16DrgbW.

Review
#477873 Review #477873 is a subjective opinion of poster.

Straight Talk Wireless in Tallahassee, Florida - Changed number during upgrade of phone

Tried to upgrade my phone. well they took my sons number put it on my phone put my number on his phone. Whem tried to fix they deleted his nimber from the active list and put my number back on my phone then gave him a completely new number. When we tried to get his original number back they took 10 days of my time and changed his number again. We have given up trying to get his original number back. Sorry son you have a new number. but they did give us 30 days of service. VERY PISSED
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2 comments
MariaST
#765917

Hi! I read your post and am sorry that you are having problems. Please send me your contact information to the following email address ST.CorpResolutionTeam@straighttalk.com. We can help you get the problem resolved right away. Please include your name, phone serial number or cell phone number. Just copy and paste your comments from the blog and include it in your email or you can chat with us live at http://bit.ly/16DrgbW.

Maria

Straight Talk Wireless

Anonymous
#759729

They put my husband's number on my phone and gave my number away. I was able to access my voicemail by dialing my number and using my passcode, but periodically I the woman with my number would answer the phone. I've spoken with her!

I made endless calls for weeks before it was straightened out. I fought so hard because 1) I was still accessing my own voicemail so I knew it was still my number and 2) I had that number for 12 years. I wasn't about to let it go easily.

That happened last year about this time with the BYOP. We switched to other companies but the plans didn't work with us. (The kids stayed with it for the data. They love it.) Now we're back with Straight Talk phones and everything is fine.

Customer service is more than frustrating though if/when you need to call them.

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Review
#463406 Review #463406 is a subjective opinion of poster.
Service
Straight Talk Wireless Phone Service
Loss
$165
Just activated a straight talk phone. We live in one area of Florida and it gave an area code for somewhere else. Called to get the number changed, they changed the number BUT not the area code. Representative was very rude. Said the number was system generated based...
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Review
#451047 Review #451047 is a subjective opinion of poster.
Service
Straight Talk Wireless Customer Care

Straight Talk Wireless in Tampa, Florida - Scary what companies have access to regarding personal info

I recently bout a straight talk cellphone and phone card. I had no issues with the company until I noticed a random charge on my credit card. Come to find out it was an insurance plan for my phone that I never authorized. Funny I've never even given the company my card number. I only bought the phone card through walmart. Obviously I was extremely upset and felt violated. I spent 3 hours calling the company and every number they gave me to find "correct" the issue.After getting the run around I gave up. Nobody would help me or answer as to how the got my card number. I buy with cash now.
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Review
#450121 Review #450121 is a subjective opinion of poster.
Service
Straight Talk Wireless Phone Plan
Loss
$28
Tags
  • cellphones walmart

Straight Talk Wireless in Brandon, Florida - Bad Reception, Very Poor Customer Service

We have tried Straight Talk. Our experience is frequently bad call reception. More importantly, customer service is terrible, with calls to resolve problems taking an hour or more talking to someone who does not speak English well enough and being put 'on hold' for up to 30 minutes, and as often as 2 to 5 times per call for help. Don't buy Straight Talk and don't go through the frustration. Do not use Straigthtalk. Do not use Straigthtalk.Do not use Straigthtalk. Do not use Straigthtalk.Do not use Straigthtalk. Do not use Straigthtalk.Do not use Straigthtalk. Do not use Straigthtalk.Do not use Straigthtalk. Do not use Straigthtalk.Do not use Straigthtalk. Do not use Straigthtalk.
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Review
#444777 Review #444777 is a subjective opinion of poster.
So I'm a little short on cash this month so I just get my gf the 30 dollar card. I call to put the minutes on my phone and it says its not compatible..I called customer service and get this woman who obviously isn't listening to what I'm telling her (or just doesn't...
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2 comments
Anonymous
#782747

Everybody should know the $30 cards dont work whit a smartphone. The front of the box with the phone in it tells you that.

I cant stand when people buy something and dont read but then complain. Unbelievable.

Plus you work at walmart, you should know. I am pretty sure you scanned straight talk phones quite often.

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Review
#443381 Review #443381 is a subjective opinion of poster.
Service
Straight Talk Wireless Phone Service
Loss
$30

Straight Talk Wireless in Tampa, Florida - President

Exactly what EVERYONE else said. Straight Talk SUCKS! They take your money cut of your service and send you to a foreign land to figure out why you gave them your hard earned money in the first place. The owner of that *** company should be put in prison...that would be justice for many it seems. Worst mobile company do not even contemplate signing up or believing anyone at Wal-Mart who tries to talk you into it..they no not what they are talking about..Straight Talk is a full blown scam as far as im coconcerned. You will purchase devices and you can not transfer them...you are stuck and will have to repurchase new devices.guaranteed.
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1 comment
Anonymous
#703084

I just ordered a phone and card, after reading all the comments, I am afraid of future results. Can I send it all back of I don't open the box when it comes in the mail?

Review
#435497 Review #435497 is a subjective opinion of poster.
Loss
$1200