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Straight Talk Wireless Phone Service Review

I was having issues with my phone and called straight talk 3 times they were so rude to me and kept puting me on hold on purpose. I ended up fixing it myself I couldn't believe how they treated me
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Author
Location
Tampa, Florida
Reason of review
Poor customer service
Review #687761 is a subjective opinion of poster.
1 comment
1.0
Details
I been paying$45.00 for the advertised deal of unlimited talk text and data and the starting period is the 5th of the month but i pay on the 3rd cuz they said that if i dont want to lose service i need to pay by that day well they started me on the 5th and its paid for...
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MariaST
Straight Talk Wireless Verified Representative
#1019945

I am Maria and I work with Straight Talk. Please let me help you get this resolved. Send me an email at ST.CorpResolutionTeam@straighttalk.com and we will resolve your problem...

Author
Location
Tampa, Florida
Reason of review
Pricing issue
Review #683338 is a subjective opinion of poster.
1 comment
Happened to me last weekend . in the middle of the night while sleeping . . . my phone was deactivated. . . went to Walmart in the morning and Walmart employee let me use their phone , they had number to customer service rep. . . the rep tried to convince me that I had...
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MariaST
Straight Talk Wireless Verified Representative
#1017229

I am Maria and I work with Straight Talk. Please let me help you get this resolved. Send me an email at ST.CorpResolutionTeam@straighttalk.com and we will resolve your problem...

Author
Location
Tampa, Florida
Review #679286 is a subjective opinion of poster.
1 comment
I am not going to waste your time explaining the months worth of wasted time and money that came as a result of Straight talk customer service. I was able to get exactly what I needed from Verizon's prepaid service within 5 minutes for the same price. Just to give you...
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MattSL
#1016904

I am Maria and I work with Straight Talk. Please let me help you get this resolved. Send me an email at ST.CorpResolutionTeam@straighttalk.com and we will resolve your problem...

Author
Location
Tallahassee, Florida
Cons
  • Sub-standard in all areas
  • Wasting my time
  • Customer service staff
Reason of review
Poor customer service
Loss
$90
Preferred solution
Explanation as to why your customer service is so horrible
Review #678603 is a subjective opinion of poster.
0 comments

Straight Talk Wireless Package Review

Straight Talk Wireless is garbage. You DO NOT get what you pay for and the customer service is the worst i've ever dealt with. My data has been throttled to a crawl and I'm not even close to my alotted 5 GB. The Straight Talk CSRs can't figure out why this is happening and they repeatedly ask the same questions like robots and DO NOT listen to what I tell them. Terrible experience. 0 stars
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Author
Location
Tampa, Florida
Reason of review
Bad quality
Review #677646 is a subjective opinion of poster.
1 comment
3.0
Details
I bought a Samsung Galaxy S3 for 250.00 from Wal-Mart. I bought Strait Talk service thinking its s good price with no contract. Eventually I found out I couldn't purchase any more high speed data. ...I only got 3 gigs...needless to say I was bumbed. After a couple of...
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MariaST
Straight Talk Wireless Verified Representative
#1014245

I am Maria and I work with Straight Talk. Please let me help you get this resolved. Send me an email at ST.CorpResolutionTeam@straighttalk.com and we will resolve your problem...

Author
Location
Tampa, Florida
Reason of review
Bad quality
Review #675166 is a subjective opinion of poster.
1 comment
1.0
Details
Pay for my renewal monthly automatically via credit card. Cannot get 4G connection that I'm paying for. They have throttled me back and I'm still paying for 4G. Customer service cannot fix problem nor offer any refund. Outgoing calls are slow to connect if they connect...
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MariaST
Straight Talk Wireless Verified Representative
#1013292

Hi! I am Maria and I work with Straight Talk. Please let me help you get this resolved. Send me an email at ST.CorpResolutionTeam@straighttalk.com and we will resolve your pro...

Author
Location
Destin, Florida
Cons
  • Not enough internal storage
  • Lack of knowledge
  • Lied to by employees and manager
Reason of review
Poor customer service
Loss
$500
Preferred solution
Full refund
Review #673533 is a subjective opinion of poster.
1 comment
1.0
Details
Paid for my refill service on July 12, 11 days later my data is still slow as ***... Customer service is a bunch of non english speaking Indians with names like Michelle and Peter? Really? These peoples' english is so bad, I have no *** clue what they're saying. They...
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MariaST
Straight Talk Wireless Verified Representative
#1011784

Hi! I am Maria and I work with Straight Talk. Please let me help you get this resolved. Send me an email at ST.CorpResolutionTeam@straighttalk.com and we will resolve your pro...

Author
Location
Saint Petersburg, Florida
Reason of review
Poor customer service bad quality
Review #671220 is a subjective opinion of poster.
1 comment
The following is a copy of the SECOND email I sent to Total Wireless regarding their unbelievably incompetent customer service. They obviously awarded their help service to the ABSOLUTELY lowest bidder with English language skills not a part of the bidding requirement....
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MariaST
Straight Talk Wireless Verified Representative
#1010970

I am Maria and I work with Straight Talk. Please let me help you get this resolved. Send me an email at ST.CorpResolutionTeam@straighttalk.com and we will resolve your problem...

Author
Location
Niceville, Florida
Cons
  • Not attempting to solve problem
Reason of review
Bad quality
Preferred solution
Let the company propose a solution
Tags
Review #670367 is a subjective opinion of poster.
0 comments

Straight Talk Wireless Phone Service Review

5.0
Details
Its me andy again i think ya'll need to cut my phone on an give me acouple of months free because i have been through *** an back tring to get a phone cut on that was already working when i had the number changed you really need to get this fixed so do the right thing and cut it on an put a couple months worth of minutes on it for the hassel ive been through
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Author
Location
Tampa, Florida
Reason of review
Bad quality
Review #670108 is a subjective opinion of poster.