State: Florida Clear all filters (156 of 1879 reviews match)
filters
State:
City:
Show
Product:
Show

Straight Talk Wireless - Straight Talk Account Review from Tampa, Florida

Happened to me last weekend . in the middle of the night while sleeping . . . my phone was deactivated. . . went to Walmart in the morning and Walmart employee let me use their phone , they had number to customer service rep. . . the rep tried to convince me that I had unknowingly GONE INTO STRAIGHT TALK APP ON MY PHONE and changed my number and told me that I now realized that I wanted my original number back. . . .I had several choice words for him over the next hour. Eventually I got number back that day. Later I BROWSED THE *** OUT OF THE STRAIGHT TALK APP ON MY PHONE . . . and I have yet to find ANYWHERE that u can change your number. I sent an email to customer service explaining the situation IN DETAIL . . .COUPLE DAYS LATER THEY responded with : we r looking into the matter and THEYassured me that I HAD NOT BEEN HACKED. . .
View full review
1 comment
MariaST
#1017229

I am Maria and I work with Straight Talk. Please let me help you get this resolved. Send me an email at ST.CorpResolutionTeam@straighttalk.com and we will resolve your problem right away.

Review
#679286 Review #679286 is a subjective opinion of poster.
I am not going to waste your time explaining the months worth of wasted time and money that came as a result of Straight talk customer service. I was able to get exactly what I needed from Verizon's prepaid service within 5 minutes for the same price. Just to give you...
View full review
1 comment
MattSL
#1016904

I am Maria and I work with Straight Talk. Please let me help you get this resolved. Send me an email at ST.CorpResolutionTeam@straighttalk.com and we will resolve your problem right away.

Review
#678603 Review #678603 is a subjective opinion of poster.
Cons
  • Sub-standard in all areas
  • Customer service staff
  • Wasting my time
Reason of review
Poor customer service
Loss
$90
Preferred solution
Explanation as to why your customer service is so horrible

Straight Talk Wireless Package Review

Straight Talk Wireless is garbage. You DO NOT get what you pay for and the customer service is the worst i've ever dealt with. My data has been throttled to a crawl and I'm not even close to my alotted 5 GB. The Straight Talk CSRs can't figure out why this is happening and they repeatedly ask the same questions like robots and DO NOT listen to what I tell them. Terrible experience. 0 stars
View full review
Review
#677646 Review #677646 is a subjective opinion of poster.
Reason of review
Bad quality
3.0
Details
I bought a Samsung Galaxy S3 for 250.00 from Wal-Mart. I bought Strait Talk service thinking its s good price with no contract. Eventually I found out I couldn't purchase any more high speed data. ...I only got 3 gigs...needless to say I was bumbed. After a couple of...
View full review
1 comment
MariaST
#1014245

I am Maria and I work with Straight Talk. Please let me help you get this resolved. Send me an email at ST.CorpResolutionTeam@straighttalk.com and we will resolve your problem right away.

Review
#675166 Review #675166 is a subjective opinion of poster.
Service
Straight Talk Wireless Phone Plan
Reason of review
Bad quality
1.0
Details
Pay for my renewal monthly automatically via credit card. Cannot get 4G connection that I'm paying for. They have throttled me back and I'm still paying for 4G. Customer service cannot fix problem nor offer any refund. Outgoing calls are slow to connect if they connect...
View full review
1 comment
MariaST
#1013292

Hi! I am Maria and I work with Straight Talk.

Please let me help you get this resolved.

Send me an email at ST.CorpResolutionTeam@straighttalk.com and we will resolve your problem right away.

Review
#673533 Review #673533 is a subjective opinion of poster.
Cons
  • Not enough internal storage
  • Lied to by employees and manager
  • Lack of knowledge
Reason of review
Poor customer service
Loss
$500
Preferred solution
Full refund

Straight Talk Wireless in Saint Petersburg, Florida - Straight Talk is flat out *** service...

1.0
Details
Paid for my refill service on July 12, 11 days later my data is still slow as ***... Customer service is a bunch of non english speaking Indians with names like Michelle and Peter? Really? These peoples' english is so bad, I have no *** clue what they're saying. They tell you to reboot your phone, call *22890, check to see if your data is on... don't you think I've done that 1000 times BEFORE I called?!??! Then, they transfer you 10 times and *** not only still doesn't get fixed, they *** hang up on you! Why do we outsource these jobs to people like this? Incompetent pieces of ***... Straight Talk can kiss my ***. There's no way in *** they're ever getting another *** dime from me to pay these foreigners to do *** jobs and stay employed. I'll deal with American providers that employ Americans to do the job right!!
View full review
1 comment
MariaST
#1011784

Hi! I am Maria and I work with Straight Talk.

Please let me help you get this resolved. Send me an email at ST.CorpResolutionTeam@straighttalk.com and we will resolve your problem right away.

Review
#671220 Review #671220 is a subjective opinion of poster.
Service
Straight Talk Wireless Service Transfer
Reason of review
Poor customer service bad quality
Tags
  • toll free number
  • Straight Talk customer

Straight Talk Wireless in Niceville, Florida - Straight talk's new service Total Wireless (Total Clueless)

The following is a copy of the SECOND email I sent to Total Wireless regarding their unbelievably incompetent customer service. They obviously awarded their help service to the ABSOLUTELY lowest bidder with English language skills not a part of the bidding requirement. Copy: Thank you for your kind response. I originally emailed expressing my concern regarding the difficulty experienced when trying to open an account with your company. As I recall, I said that the person I spoke with (ESL) ended up telling me that my phone was ineligible for service with Total Wireless. I tried to explain that I had checked the MEIN on your website and it was determined to be appropriate for activation. She did not seem to understand what I tried to explain. As I said, I wrote to tell of the frustration with your 'help' system. Please understand that this is the window into your business for new customers. I have to say that it is not customer-friendly or user-friendly. Your reply to me said "For BYOP (Bring Your Own Phone) customers, contact us at 1-800-841-0371." I just did that. Want to guess what happened? I was transferred three times. Each time I had to explain what I was trying to do. You might surmise from my email that it was unsuccessful. I did tell the last person I spoke with that I was trying to transfer my phone number from PagePlus to Total Wireless. Can you guess what happened next? I dare you to try. Go ahead. Try. Did you guess that they transferred me to PagePlus - without telling me or explaining why? I was on the phone trying to tell them that I simply wanted to activate an account. They told me that I already had an account. Of course they told me that, because I do have PagePlus. I truly hoped your service would be better than PagePlus, which I consider to be just above amateur level. Now consider that YOUR people transferred me to THEM. Does anybody there have a clue about what they are doing? I cannot believe that I actually tried your "help" service again, after my initial experience. Obviously I am an optimist. But you cured me of that. You are not ready for prime-time. You've outsourced your "help" to people who have difficulty with the English language. On top of that, they obviously have NO support, because each transfer was just as clueless as the previous. Except PagePlus. The guy there clearly knew who he worked for. Your people - not so much. I wasn't looking at your service to save money. I wanted better customer service and better web-presence than PagePlus. How can you expect to run a successful business when you cannot even guide a new customer through your system? This is not how I usually represent myself. But your experience, twice, baffles. Finally I have to also point out that your initial reply to my email did NOT address the issues I mentioned. Despite that, I gave you a second chance. I'm confident that many many others will not make that second effort as I did. You frustrate the *** out of me, because you are Total Clueless. Have a good day. Mike Traugott
View full review
1 comment
MariaST
#1010970

I am Maria and I work with Straight Talk. Please let me help you get this resolved.

Send me an email at ST.CorpResolutionTeam@straighttalk.com and we will resolve your problem right away.

Review
#670367 Review #670367 is a subjective opinion of poster.
Cons
  • Not attempting to solve problem
Reason of review
Bad quality
Preferred solution
Let the company propose a solution
Tags
  • staff training
  • Language Barrier
  • Total Wireless Track-phone
  • Activation New Service

Straight Talk Wireless Phone Service Review

5.0
Details
Its me andy again i think ya'll need to cut my phone on an give me acouple of months free because i have been through *** an back tring to get a phone cut on that was already working when i had the number changed you really need to get this fixed so do the right thing and cut it on an put a couple months worth of minutes on it for the hassel ive been through
View full review
Review
#670108 Review #670108 is a subjective opinion of poster.
Service
Straight Talk Wireless Phone Service
Reason of review
Bad quality

Straight Talk Wireless Phone Number Review

5.0
Details
I bought a iphone 4s from a person the phone had minutes already on it . I had the number changed an it worked for one day an now ya'll have my phone blocked an now i have to get a police report to prove its mine . And that bull *** ,so not only am i loosing my minutes ya'll have lost a 10 year customer ... I AM VERY PISSED OFF AT THE WAY THIS WAS HANDLED
View full review
Review
#670096 Review #670096 is a subjective opinion of poster.
Reason of review
Damaged or defective
2.8
Details
I have been a straight customer for about 6 years at first customer service tried to help, once they sourced there is no customer service. I wanted better phone an requested to transfere my number and mins. to my new phone. I called monday morning and by monday night I...
View full review
1 comment
MariaST
#1040148

I am Maria and I work with Straight Talk. Please let me help you get this resolved. Send me an email at ST.CorpResolutionTeam@straighttalk.com and we will resolve your problem right away.

Review
#670059 Review #670059 is a subjective opinion of poster.
Service
Straight Talk Wireless Phone Service
Reason of review
Poor customer service