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1.0
Details
Crap *** service. Go home
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1 comment
MariaST
#1759740

Hi DiligentKakapo974. This is Maria from Straight Talk Wireless.

We sincerely apologize for the trouble that you encountered with our service. This is not the experience we want you to have. We would like to speak with you regarding your concern and check for all options we have in order to reinstate your good network connection. Kindly chat with us at http://bit.ly/2CuBvXO.

For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information.

Review
#1671760 Review #1671760 is a subjective opinion of poster.
Reason of review
Bad quality
1.0
Details
I have stayed a loyal customer with Straight Talk for years but now I wouldn't recommend them to my worst enemy nothing works I have to constantly shut my phone off and turn it back on every city I go to just to get some kind of service. And forget about trying to use...
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1 comment
MariaST
#1757244

Hi AheadPerch. This is Maria from Straight Talk Wireless.

We understand where you are coming from. It is never our intention to make you feel this frustrated with our service reception on your area. We'd like to speak with you to fully investigate your concern and reconnect your phone to our network to see if this will boost your service reception. Kindly chat with us at http://bit.ly/2CuBvXO.

For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information.

We look forward to speaking and working with you towards earning back your trust. Have a nice day.

Review
#1671357 Review #1671357 is a subjective opinion of poster.
Service
Straight Talk Wireless Home Phone Service
Reason of review
Bad quality
3.6
Details
I went to cancel my service today. I didn't expect charges to come out until tomorrow because last month they were taken out on the 13th. Well the auto refill took out today on the 12th. When I called to get a refund for the charge they basically said sorry, no...
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2 comments
MariaST
#1691306

Hi, FlawlessRaven. I'm Maria from Straight Talk.

We would like to apologize for any inconvenience that you've experienced with our service. For us to serve you better in the future, please feel free to chat with us by using this link http://bit.ly/2CuBvXO, or by calling 1-877-430-2355. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST.

You can also use our self-service menu by simply texting the word HELP to 611611. Thank you.

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Review
#1469938 Review #1469938 is a subjective opinion of poster.
Service
Straight Talk Wireless Customer Care
1.1
Details
During hurricane Michael in Panama City, all of Verizon's towers were knocked out. My phone was straight talk running off Verizon towers. We had no service at all for a week, no data at all for 16 days and then mostly nonexistent data. I called straight talk several...
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1 comment
MariaST
#1691317

Hi, LuminousAyeAye. I'm Maria from Straight Talk.

We would like to apologize for any inconvenience that our service has caused you. To help us serve you better in the future, please feel free to chat with us at http://bit.ly/2CuBvXO or call 1-877-430-2355. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST.

You can also use our self-service menu by simply texting the word HELP to 611611. Thank you.

Review
#1392772 Review #1392772 is a subjective opinion of poster.
Service
Straight Talk Wireless Mobile Phone Service
Reason of review
Bad quality
1.0
Details
As of October 10, 2018 and Hurricane Michael hit land from Panama City Beach to Tallahassee Florida, Straight Talk service went out and it took two weeks to get a very weak signal and as of today we are still having issues.
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2 comments
Anonymous
#1630454

Straight talk told me (as all 6 phones in my household are through this service) "it is a pay ahead plan and therefore there is nothing that can be done. Yet in order to try to have the *** service that we finally had available to us we had to continue to pay the $50/line for the service.

We could only TRY to make calls and texts go through. It was well over a month and a half before we could TRY to use the internet, with VERY LITTLE SUCCESS!!

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Review
#1390990 Review #1390990 is a subjective opinion of poster.
Service
Straight Talk Wireless Mobile Phone Service
Reason of review
Damaged or defective
3.0
Details
No help with data after hurricane Michael.. I have no other way to check the news and stay updated on things due to no power and it really makes me mad knowing straighttalk is the only company not willing to help us in this time of need Wtf
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5 comments
Anonymous
#1619793

my straight talk service used Verizon as carrier. living in Panama fl, we had no service from 10/10 for about 3 weeks and then intermitant for another week.

straight talk has provided no credit for loss of service and trying to get through to talk to anyone about this is impossible. spent hours trying to get satisfaction.

guess I'll have to contact FCC and see if they can be of help. Verizon was giving credits but No t straight talk???

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Review
#1389971 Review #1389971 is a subjective opinion of poster.
Service
Straight Talk Wireless Mobile Phone Service
Reason of review
Damaged or defective
Featured
3.9
Details
Straight Talk Wireless - Charged 3 times in one month
Straight Talk Wireless - Charged 3 times in one month

Update by user Nov 23, 2018

Issue is still unresolved. I even told them I would accept a COMPANY apology and I've seen nothing.

Original review posted by user Oct 24, 2018

October 1 I was charged 38.56. For my October monthly charge. October 5 I was charged again 37.46. October 10 Hurricane Michael happened so no towers were available to...
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Review
#1388113 Review #1388113 is a subjective opinion of poster.
Service
Straight Talk Wireless Customer Care
Pros
  • Cell phone
Cons
  • Lack of tech support
  • Employee knowledge
  • Non-english speaking
Reason of review
Poor customer service
Loss
$115
Preferred solution
Let the company propose a solution
Tags
  • Wireless carriers
  • cell phone providers
  • Very Bad Customer Service
  • Language Comprehension
2.6
Details
Straight Talk Wireless - Thanks for nothing.
Straight Talk Wireless - Thanks for nothing.

Update by user Oct 27, 2018

Thank you AT&T for taking care of people.

Update by user Oct 27, 2018

Problem resolved because AT&T gave me a FREE phone plus 200.00 credit.

Original review posted by user Oct 23, 2018

During Hurricane Michael I had no bars because rowers were down. When I finally got a signal a week later nothing went through because it said all my data was...
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Review
#1387084 Review #1387084 is a subjective opinion of poster.
Service
Straight Talk Wireless Phone Service
Pros
  • Good until you need help
  • Reliability
Cons
  • Incompetence of customer service
  • Given the runaround
Reason of review
Bad quality
1.0
Details
i have had the same straight talk number for 3 years 2 days ago my service was stopped i called first they told me i had never had service then after 3 hours of arguing they managed to find my number i never had and reattached it to my account today while i was on a...
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6 comments
MariaST
#1567064

Hi, IntriguedRabbit. This is Maria from Straight Talk Wireless.

We understand your frustration. We apologize for the trouble that you have been through. Allow us to gather some information so that we can find a solution on how to fix it. Please chat with us using this link http://bit.ly/2CuBvXO.

For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information.

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Review
#1362426 Review #1362426 is a subjective opinion of poster.
Service
Straight Talk Wireless Phone Service
Reason of review
Poor customer service
Loss
$1320
Preferred solution
Full refund

Contact Straight Talk Wireless Customer Service

Mailing Address:
Straight Talk, Inc
Attention: Executive Resolution Department 9700 NW 112th Avenue
Miami, Florida 33178
United States
Phone:
(877) 430-2355
All Straight Talk Wireless Contacts

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684 reviews
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1.0
Details
12 hours to recive an emergency text. nobody, NOBODY has been able to help me or resolve my messeging issue. chat has determined that my phone,a stylo3, is configured correctly and it is working fine with nearby devices AND the test code from " supervisor " RAUL. i had...
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1 comment
MariaST
#1556497

Hi ParallelHoneyBee. This is Maria from Straight Talk Wireless.

I read your post and am sorry you’re having some problems. We'd like to take a closer look into what's going on and ensure there is a resolution regarding your text messaging feature. Please chat with us using this link http://bit.ly/2CuBvXO.

For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information.

Review
#1347251 Review #1347251 is a subjective opinion of poster.
Service
Straight Talk Wireless Customer Care
Pros
  • How it worked when i bought it
Cons
  • Support services
Reason of review
text messageing 12 hour delay
Loss
$593
Preferred solution
Let the company propose a solution