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As of October 10, 2018 and Hurricane Michael hit land from Panama City Beach to Tallahassee Florida, Straight Talk service went out and it took two weeks to get a very weak signal and as of today we are still having issues.
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Anonymous
Jessica

Straight talk told me (as all 6 phones in my household are through this service) "it is a pay ahead plan and therefore there is nothing that can be done. Yet in order to try t...

Lisa Marie Sharp
Lisa Marie Sharp

I received no resolution so when AT&T offered me a free phone I took it. Customer service was of no help. I had to have things repeated several times and received rude remarks...

i have had the same straight talk number for 3 years 2 days ago my service was stopped i called first they told me i had never had service then after 3 hours of arguing they managed to find my number i never had and reattached it to my account today while i was on a...
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MariaST
MariaST
Straight Talk Wireless Verified Representative

Hi, IntriguedRabbit. This is Maria from Straight Talk Wireless. We understand your frustration. We apologize for the trouble that you have been through. Allow us to gather som...

MariaST
MariaST
Straight Talk Wireless Verified Representative

Hi IntriguedRabbit. This is Sara from Straight Talk Wireless. I see you need help with your phone. Please chat with us using this link http://bit.ly/2CuBvXO. For your convenie...

1.0
#1362426
12 hours to recive an emergency text. nobody, NOBODY has been able to help me or resolve my messeging issue. chat has determined that my phone,a stylo3, is configured correctly and it is working fine with nearby devices AND the test code from " supervisor " RAUL. i had...
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MariaST
MariaST
Straight Talk Wireless Verified Representative

Hi ParallelHoneyBee. This is Maria from Straight Talk Wireless. I read your post and am sorry you’re having some problems. We'd like to take a closer look into what's going on...

1.0
I liked
  • How it worked when i bought it
I didn't like
  • Support services
#1347251
Straight talk charged my account as agreed for 56.00 on Aug 5,2018. Then i went out of town. Got an email alert that straight talk was charging me again a week later in the amount of 58.00. The bank said talk to straight talk before they intervened. Im on the phone...
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MariaST
MariaST
Straight Talk Wireless Verified Representative

Hi PleasantMagpie. My name is Maria from Straight Talk Wireless. Allow us to review your account so we can provide a thorough explanation and concrete resolution for your issu...

Call Straight Talk wireless to see how to get my phone replaced due to many problems with it and being it was under factory warranty. Service tech was very arrogant and ignorant made some comments concerning my family which totally blew me away. Of course my response...
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MariaST
MariaST
Straight Talk Wireless Verified Representative

Hi. My name is Maria and I work with Straight Talk Wireless. Please accept our sincere apologies for the inconvenience and trouble you have been through. We can further take a...

#1258078
I had been with StraightTalk for several years, but for the last year my service had declined to the point I could not make or receive a phone call unless I went outside my house. People with different services could use their phones, but mine would not make...
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MariaST
MariaST
Straight Talk Wireless Verified Representative

Hi. I’m Maria from Straight Talk Wireless. I'm sorry for the inconvenience that you've experienced. Let me help you in resolving that billing issue. Let us further check your ...

1.1
I liked
  • Phone and service plan
#1155732
My husband and i both use straight talk . It is set up as an automated payment each mth. It has been 43.98 ea for years until this mth it went up to 45.41, no big deal until i check my acct on 12/11/17 and see 5 pending charges instead of 2. I contacted straight talk...
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Anonymous
Anonymous

I just noticed that straight talk has been charging me twice a month two separate payments, sence 2/2018 I have one phone in one month three times, It addes up to $519.73 I wa...

SimpleBarnOwl
SimpleBarnOwl

This seems to be normal practice for straight talk!!

2.3
#1147320
As Straighttalk requested, I sent by FedEx a nearly brand-new Samsung Galaxy S 8 to them which had been hijacked by a severe virus infection. The representative from Straighttalk promised that a replacement Samsung Galaxy S 8 would be sent to me to replace the...
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MariaST
MariaST
Straight Talk Wireless Verified Representative

Hi. I’m Maria from Straight Talk Wireless. I'm sorry for the inconvenience that you have experienced. Let me help you in resolving that issue. To resolve the problem, please s...

This is the fourth week without a phone,I was called sat.9=16 & was told to call a 800# mon.9-18 to get a tracking # for the return of a new black box,& they WILL OVER NIGHT IT,I called & was on hold over 17 min.On a phone I pay min.onI have wasted over 180 min on...
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MariaST
MariaST
Straight Talk Wireless Verified Representative

Hi. I'm Maria from Straight Talk Wireless. We're sorry for the inconvenience that you've experienced. Let us help you in resolving your issue. Please send us an email with you...

I liked
  • Good until you need help
I didn't like
  • Worst customer service ever
#1102239

Contact Straight Talk Wireless Customer Service

Mailing Address:
Straight Talk, Inc
Attention: Executive Resolution Department 9700 NW 112th Avenue
Miami, Florida 33178
United States
All Straight Talk Wireless Contacts

Straight Talk Wireless Products and Services Reviews

Latest Question

Straight Talk Wireless Questions
My phone went out 2 days befor Harvey,I was told they would send me a label to return the black box,10 days later I recived it .It went by fedex 6 day to deliver it.I was told that when they recived the old one they would overnight the new one.They recived it on 9-14.I...
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MariaST
MariaST
Straight Talk Wireless Verified Representative

Hi. I'm Maria from Straight Talk Wireless. We're sorry for the inconvenience that you've experienced. Let us help you in resolving your issue. Please send us an email with you...

1.0
I liked
  • Monthly cost was good
  • Until i need them good
I didn't like
  • Non-english speaking
  • Customer service or lack of
#1101597