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3.6
Details
I went to cancel my service today. I didn't expect charges to come out until tomorrow because last month they were taken out on the 13th. Well the auto refill took out today on the 12th. When I called to get a refund for the charge they basically said sorry, no...
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2 comments
MariaST
#1691306

Hi, FlawlessRaven. I'm Maria from Straight Talk.

We would like to apologize for any inconvenience that you've experienced with our service. For us to serve you better in the future, please feel free to chat with us by using this link http://bit.ly/2CuBvXO, or by calling 1-877-430-2355. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST.

You can also use our self-service menu by simply texting the word HELP to 611611. Thank you.

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Review
#1469938 Review #1469938 is a subjective opinion of poster.
Service
Straight Talk Wireless Customer Care
1.1
Details
During hurricane Michael in Panama City, all of Verizon's towers were knocked out. My phone was straight talk running off Verizon towers. We had no service at all for a week, no data at all for 16 days and then mostly nonexistent data. I called straight talk several...
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1 comment
MariaST
#1691317

Hi, LuminousAyeAye. I'm Maria from Straight Talk.

We would like to apologize for any inconvenience that our service has caused you. To help us serve you better in the future, please feel free to chat with us at http://bit.ly/2CuBvXO or call 1-877-430-2355. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST.

You can also use our self-service menu by simply texting the word HELP to 611611. Thank you.

Review
#1392772 Review #1392772 is a subjective opinion of poster.
Service
Straight Talk Wireless Mobile Phone Service
Reason of review
Bad quality
1.0
Details
i have had the same straight talk number for 3 years 2 days ago my service was stopped i called first they told me i had never had service then after 3 hours of arguing they managed to find my number i never had and reattached it to my account today while i was on a...
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6 comments
MariaST
#1567064

Hi, IntriguedRabbit. This is Maria from Straight Talk Wireless.

We understand your frustration. We apologize for the trouble that you have been through. Allow us to gather some information so that we can find a solution on how to fix it. Please chat with us using this link http://bit.ly/2CuBvXO.

For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information.

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Review
#1362426 Review #1362426 is a subjective opinion of poster.
Service
Straight Talk Wireless Phone Service
Reason of review
Poor customer service
Loss
$1320
Preferred solution
Full refund
1.0
Details
12 hours to recive an emergency text. nobody, NOBODY has been able to help me or resolve my messeging issue. chat has determined that my phone,a stylo3, is configured correctly and it is working fine with nearby devices AND the test code from " supervisor " RAUL. i had...
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1 comment
MariaST
#1556497

Hi ParallelHoneyBee. This is Maria from Straight Talk Wireless.

I read your post and am sorry you’re having some problems. We'd like to take a closer look into what's going on and ensure there is a resolution regarding your text messaging feature. Please chat with us using this link http://bit.ly/2CuBvXO.

For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information.

Review
#1347251 Review #1347251 is a subjective opinion of poster.
Service
Straight Talk Wireless Customer Care
Pros
  • How it worked when i bought it
Cons
  • Support services
Reason of review
text messageing 12 hour delay
Loss
$593
Preferred solution
Let the company propose a solution
1.5
Details
Straight talk charged my account as agreed for 56.00 on Aug 5,2018. Then i went out of town. Got an email alert that straight talk was charging me again a week later in the amount of 58.00. The bank said talk to straight talk before they intervened. Im on the phone...
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1 comment
MariaST
#1556041

Hi PleasantMagpie. My name is Maria from Straight Talk Wireless.

Allow us to review your account so we can provide a thorough explanation and concrete resolution for your issue. Please chat with us using this link http://bit.ly/2CuBvXO.

For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information.

Review
#1326620 Review #1326620 is a subjective opinion of poster.
Service
Straight Talk Wireless Mobile Phone Service
Reason of review
Problems with payment
Call Straight Talk wireless to see how to get my phone replaced due to many problems with it and being it was under factory warranty. Service tech was very arrogant and ignorant made some comments concerning my family which totally blew me away. Of course my response...
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1 comment
MariaST
#1482920

Hi. My name is Maria and I work with Straight Talk Wireless.

Please accept our sincere apologies for the inconvenience and trouble you have been through. We can further take a look on this matter so we can provide a concrete resolution. You can contact us via chat at http://bit.ly/2CuBvXO. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST.

You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information. Thanks.Type your message here

Review
#1258078 Review #1258078 is a subjective opinion of poster.
Service
Straight Talk Wireless Customer Care
Reason of review
Bad quality
1.1
Details
I had been with StraightTalk for several years, but for the last year my service had declined to the point I could not make or receive a phone call unless I went outside my house. People with different services could use their phones, but mine would not make...
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5 comments
MariaST
#1410369

Hi. I’m Maria from Straight Talk Wireless.

I'm sorry for the inconvenience that you've experienced. Let me help you in resolving that billing issue.

Let us further check your account. To resolve the problem, please send us an email with your account information to straighttalk@fb-tracfone.com.

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Review
#1155732 Review #1155732 is a subjective opinion of poster.
Service
Straight Talk Wireless Customer Care
Pros
  • Phone and service plan
Reason of review
Poor customer service
Loss
$99
Preferred solution
Full refund
Tags
  • Horrible Customer Care
  • Poor Service
  • Poor Product Quality
2.3
Details
My husband and i both use straight talk . It is set up as an automated payment each mth. It has been 43.98 ea for years until this mth it went up to 45.41, no big deal until i check my acct on 12/11/17 and see 5 pending charges instead of 2. I contacted straight talk...
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3 comments
Anonymous
#1674026

I just noticed that straight talk has been charging me twice a month two separate payments, sence 2/2018 I have one phone in one month three times, It addes up to $519.73 I was pissed, trying to get my money back now, wish me luck, straight talk is a rip off bad, it was threw their auto refill, i wouldn't recommend auto refill to no one.

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Review
#1147320 Review #1147320 is a subjective opinion of poster.
Reason of review
Problems with payment
2.3
Details
As Straighttalk requested, I sent by FedEx a nearly brand-new Samsung Galaxy S 8 to them which had been hijacked by a severe virus infection. The representative from Straighttalk promised that a replacement Samsung Galaxy S 8 would be sent to me to replace the...
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1 comment
MariaST
#1378769

Hi. I’m Maria from Straight Talk Wireless.

I'm sorry for the inconvenience that you have experienced.

Let me help you in resolving that issue. To resolve the problem, please send us an email with your account information to straighttalk@fb-tracfone.com to further assist you.

Review
#1114483 Review #1114483 is a subjective opinion of poster.
Service
Straight Talk Wireless Cell Phone Replacement
Reason of review
Return, Exchange or Cancellation Policy
Loss
$700
Preferred solution
Deliver product or service ordered
Tags
  • Very Bad Customer Service

Contact Straight Talk Wireless Customer Service

Mailing Address:
Straight Talk, Inc
Attention: Executive Resolution Department 9700 NW 112th Avenue
Miami, Florida 33178
United States
Phone:
(877) 430-2355
All Straight Talk Wireless Contacts

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684 reviews
2.1
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This is the fourth week without a phone,I was called sat.9=16 & was told to call a 800# mon.9-18 to get a tracking # for the return of a new black box,& they WILL OVER NIGHT IT,I called & was on hold over 17 min.On a phone I pay min.onI have wasted over 180 min on...
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1 comment
MariaST
#1370516

Hi. I'm Maria from Straight Talk Wireless.

We're sorry for the inconvenience that you've experienced. Let us help you in resolving your issue. Please send us an email with your account information to straighttalk@fb-tracfone.com and we will gladly assist you.

We'll be looking forward to work with you. Thank you.

Review
#1102239 Review #1102239 is a subjective opinion of poster.
Service
Straight Talk Wireless Customer Care
Pros
  • Good until you need help
Cons
  • Worst customer service ever
Reason of review
Order processing issue
Loss
$100
Preferred solution
Deliver product or service ordered