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1.5
Details
Straight talk charged my account as agreed for 56.00 on Aug 5,2018. Then i went out of town. Got an email alert that straight talk was charging me again a week later in the amount of 58.00. The bank said talk to straight talk before they intervened. Im on the phone...
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1 comment
MariaST
#1556041

Hi PleasantMagpie. My name is Maria from Straight Talk Wireless.

Allow us to review your account so we can provide a thorough explanation and concrete resolution for your issue. Please chat with us using this link http://bit.ly/2CuBvXO.

For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information.

Review
#1326620 Review #1326620 is a subjective opinion of poster.
Service
Straight Talk Wireless Mobile Phone Service
Reason of review
Problems with payment
Call Straight Talk wireless to see how to get my phone replaced due to many problems with it and being it was under factory warranty. Service tech was very arrogant and ignorant made some comments concerning my family which totally blew me away. Of course my response...
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1 comment
MariaST
#1482920

Hi. My name is Maria and I work with Straight Talk Wireless.

Please accept our sincere apologies for the inconvenience and trouble you have been through. We can further take a look on this matter so we can provide a concrete resolution. You can contact us via chat at http://bit.ly/2CuBvXO. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST.

You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information. Thanks.Type your message here

Review
#1258078 Review #1258078 is a subjective opinion of poster.
Service
Straight Talk Wireless Customer Care
Reason of review
Bad quality
1.1
Details
I had been with StraightTalk for several years, but for the last year my service had declined to the point I could not make or receive a phone call unless I went outside my house. People with different services could use their phones, but mine would not make...
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5 comments
MariaST
#1410369

Hi. I’m Maria from Straight Talk Wireless.

I'm sorry for the inconvenience that you've experienced. Let me help you in resolving that billing issue.

Let us further check your account. To resolve the problem, please send us an email with your account information to straighttalk@fb-tracfone.com.

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Review
#1155732 Review #1155732 is a subjective opinion of poster.
Service
Straight Talk Wireless Customer Care
Pros
  • Phone and service plan
Reason of review
Poor customer service
Loss
$99
Preferred solution
Full refund
Tags
  • Horrible Customer Care
  • Poor Service
  • Poor Product Quality
2.3
Details
My husband and i both use straight talk . It is set up as an automated payment each mth. It has been 43.98 ea for years until this mth it went up to 45.41, no big deal until i check my acct on 12/11/17 and see 5 pending charges instead of 2. I contacted straight talk...
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3 comments
Anonymous
#1674026

I just noticed that straight talk has been charging me twice a month two separate payments, sence 2/2018 I have one phone in one month three times, It addes up to $519.73 I was pissed, trying to get my money back now, wish me luck, straight talk is a rip off bad, it was threw their auto refill, i wouldn't recommend auto refill to no one.

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Review
#1147320 Review #1147320 is a subjective opinion of poster.
Reason of review
Problems with payment
2.3
Details
As Straighttalk requested, I sent by FedEx a nearly brand-new Samsung Galaxy S 8 to them which had been hijacked by a severe virus infection. The representative from Straighttalk promised that a replacement Samsung Galaxy S 8 would be sent to me to replace the...
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1 comment
MariaST
#1378769

Hi. I’m Maria from Straight Talk Wireless.

I'm sorry for the inconvenience that you have experienced.

Let me help you in resolving that issue. To resolve the problem, please send us an email with your account information to straighttalk@fb-tracfone.com to further assist you.

Review
#1114483 Review #1114483 is a subjective opinion of poster.
Service
Straight Talk Wireless Cell Phone Replacement
Reason of review
Return, Exchange or Cancellation Policy
Loss
$700
Preferred solution
Deliver product or service ordered
Tags
  • Very Bad Customer Service
This is the fourth week without a phone,I was called sat.9=16 & was told to call a 800# mon.9-18 to get a tracking # for the return of a new black box,& they WILL OVER NIGHT IT,I called & was on hold over 17 min.On a phone I pay min.onI have wasted over 180 min on...
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1 comment
MariaST
#1370516

Hi. I'm Maria from Straight Talk Wireless.

We're sorry for the inconvenience that you've experienced. Let us help you in resolving your issue. Please send us an email with your account information to straighttalk@fb-tracfone.com and we will gladly assist you.

We'll be looking forward to work with you. Thank you.

Review
#1102239 Review #1102239 is a subjective opinion of poster.
Service
Straight Talk Wireless Customer Care
Pros
  • Good until you need help
Cons
  • Worst customer service ever
Reason of review
Order processing issue
Loss
$100
Preferred solution
Deliver product or service ordered
1.0
Details
My phone went out 2 days befor Harvey,I was told they would send me a label to return the black box,10 days later I recived it .It went by fedex 6 day to deliver it.I was told that when they recived the old one they would overnight the new one.They recived it on 9-14.I...
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1 comment
MariaST
#1370514

Hi. I'm Maria from Straight Talk Wireless.

We're sorry for the inconvenience that you've experienced. Let us help you in resolving your issue. Please send us an email with your account information to straighttalk@fb-tracfone.com and we will gladly assist you.

We'll be looking forward to work with you. Thank you.

Review
#1101597 Review #1101597 is a subjective opinion of poster.
Service
Straight Talk Wireless Customer Care
Pros
  • Until i need them good
  • Monthly cost was good
Cons
  • Customer service or lack of
  • Non-english speaking
Reason of review
Poor customer service
Loss
$100
Preferred solution
Deliver product or service ordered
Tags
  • Poor Business Practice
1.1
Details
Your 5G wasn't used up, these crooks have been ripping everyone off with the same scam. they short you on data, airtime, minutes, etc and if you call to complain, and you're not a potential new customer, you mean absolutely nothing to: Tracfone Net10 Wireless Straight...
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2 comments
Anonymous
#1308916

They don't REALLY care that you have a problem with their service. Once they have your money, they couldn't care less about any issues you may have.

These crooks have been ripping everyone off with the same scams. Spread the word to EVERYONE you know, and ask them to do the same. #StraightTalkSUCKS #StraightTalkTHIEVERY #StraightTalkPIRATES...BTW...robot Maria won't help.

Just a form response which will give you the same response that you got from the customer service rep. Mariabot is just here to give the ILLUSION of caring.

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Review
#1019423 Review #1019423 is a subjective opinion of poster.
Service
Straight Talk Wireless Phone Plan
Pros
  • Price
Cons
  • Poor customer service
  • Thievery
  • Unreachable
Reason of review
Return, Exchange or Cancellation Policy
Loss
$450
Preferred solution
Full refund
Tags
  • Telcel Safelink Wireless
  • Page Plus Total Wireless
I disputed these charges with my bank , which straight talk told me to do, then they cut both of my phones off and told me to go to Walmart and buy a 45.oo card , call them back with the pin ,and they cut my phone on for one day and disconnected it the next day. I...
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1 comment
MariaST
#1260817

Hi. I’m Maria from Straight Talk Wireless.

We're sorry for the trouble. You can contact us via chat at http://bit.ly/2gQCmUz?caseId=41023 for us to assist you with your concern.

Review
#975389 Review #975389 is a subjective opinion of poster.
Service
Straight Talk Wireless Customer Care
Reason of review
Poor customer service
Loss
$800
Preferred solution
CUT MY PHONES BACK ON AND CANCEL THE PHONE I CALLED TO HAVE DISCONNECTED AND GET MY BROTHERS ACCOUNT CREDIT CARD OFF MINE, WHICH CAUSED HIM HEADACHES AS WELL. BEEN WITH THIS COMPANY FOR 7 YEARS AND NEVER MISSED A PAYMENT
1.0
Details
Straight Talk Wireless: Worst service I have ever had and they lie to you all the time. They are a worthless company you are better off using a set of can and string phones like you played with when you were little kids. They told me my phone was unlocked and it was...
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2 comments
user85397780
#1304526

I have 2 IPhone 6s that were active with straight talk for over 30 months. When I requested them unlocked because I wanted to transfer to a new carrier, straight talk refused to unlock them. Claimed they phones show new in their system & need to be activated with straight talk for 12 months.

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Review
#972434 Review #972434 is a subjective opinion of poster.
Service
Straight Talk Wireless Cell Phone Unlock
Cons
  • Lack of service and their constant lying to the customers
Reason of review
Poor customer service
Loss
$200
Preferred solution
I want them to unlock my phone I paid $200.00 for and they told me it was unlocked and then they told me it wasnt almost a year later when i needed to use it.
Tags
  • PISSED AT STRAIGHT TALK