State: Florida City: Miami Clear all filters (15 of 1879 reviews match)
filters
State:
City:
Product:
Show
1.0
Details
As of October 10, 2018 and Hurricane Michael hit land from Panama City Beach to Tallahassee Florida, Straight Talk service went out and it took two weeks to get a very weak signal and as of today we are still having issues.
View full review
2 comments
Anonymous
#1630454

Straight talk told me (as all 6 phones in my household are through this service) "it is a pay ahead plan and therefore there is nothing that can be done. Yet in order to try to have the *** service that we finally had available to us we had to continue to pay the $50/line for the service.

We could only TRY to make calls and texts go through. It was well over a month and a half before we could TRY to use the internet, with VERY LITTLE SUCCESS!!

View more comments
Review
#1390990 Review #1390990 is a subjective opinion of poster.
Service
Straight Talk Wireless Mobile Phone Service
Reason of review
Damaged or defective
1.0
Details
i have had the same straight talk number for 3 years 2 days ago my service was stopped i called first they told me i had never had service then after 3 hours of arguing they managed to find my number i never had and reattached it to my account today while i was on a...
View full review
6 comments
MariaST
#1567064

Hi, IntriguedRabbit. This is Maria from Straight Talk Wireless.

We understand your frustration. We apologize for the trouble that you have been through. Allow us to gather some information so that we can find a solution on how to fix it. Please chat with us using this link http://bit.ly/2CuBvXO.

For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information.

View more comments
Review
#1362426 Review #1362426 is a subjective opinion of poster.
Service
Straight Talk Wireless Phone Service
Reason of review
Poor customer service
Loss
$1320
Preferred solution
Full refund
1.0
Details
12 hours to recive an emergency text. nobody, NOBODY has been able to help me or resolve my messeging issue. chat has determined that my phone,a stylo3, is configured correctly and it is working fine with nearby devices AND the test code from " supervisor " RAUL. i had...
View full review
1 comment
MariaST
#1556497

Hi ParallelHoneyBee. This is Maria from Straight Talk Wireless.

I read your post and am sorry you’re having some problems. We'd like to take a closer look into what's going on and ensure there is a resolution regarding your text messaging feature. Please chat with us using this link http://bit.ly/2CuBvXO.

For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information.

Review
#1347251 Review #1347251 is a subjective opinion of poster.
Service
Straight Talk Wireless Customer Care
Pros
  • How it worked when i bought it
Cons
  • Support services
Reason of review
text messageing 12 hour delay
Loss
$593
Preferred solution
Let the company propose a solution
1.5
Details
Straight talk charged my account as agreed for 56.00 on Aug 5,2018. Then i went out of town. Got an email alert that straight talk was charging me again a week later in the amount of 58.00. The bank said talk to straight talk before they intervened. Im on the phone...
View full review
1 comment
MariaST
#1556041

Hi PleasantMagpie. My name is Maria from Straight Talk Wireless.

Allow us to review your account so we can provide a thorough explanation and concrete resolution for your issue. Please chat with us using this link http://bit.ly/2CuBvXO.

For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information.

Review
#1326620 Review #1326620 is a subjective opinion of poster.
Service
Straight Talk Wireless Mobile Phone Service
Reason of review
Problems with payment
Call Straight Talk wireless to see how to get my phone replaced due to many problems with it and being it was under factory warranty. Service tech was very arrogant and ignorant made some comments concerning my family which totally blew me away. Of course my response...
View full review
1 comment
MariaST
#1482920

Hi. My name is Maria and I work with Straight Talk Wireless.

Please accept our sincere apologies for the inconvenience and trouble you have been through. We can further take a look on this matter so we can provide a concrete resolution. You can contact us via chat at http://bit.ly/2CuBvXO. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST.

You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information. Thanks.Type your message here

Review
#1258078 Review #1258078 is a subjective opinion of poster.
Service
Straight Talk Wireless Customer Care
Reason of review
Bad quality
1.1
Details
I had been with StraightTalk for several years, but for the last year my service had declined to the point I could not make or receive a phone call unless I went outside my house. People with different services could use their phones, but mine would not make...
View full review
5 comments
MariaST
#1410369

Hi. I’m Maria from Straight Talk Wireless.

I'm sorry for the inconvenience that you've experienced. Let me help you in resolving that billing issue.

Let us further check your account. To resolve the problem, please send us an email with your account information to straighttalk@fb-tracfone.com.

View more comments
Review
#1155732 Review #1155732 is a subjective opinion of poster.
Service
Straight Talk Wireless Customer Care
Pros
  • Phone and service plan
Reason of review
Poor customer service
Loss
$99
Preferred solution
Full refund
Tags
  • Horrible Customer Care
  • Poor Service
  • Poor Product Quality
2.3
Details
As Straighttalk requested, I sent by FedEx a nearly brand-new Samsung Galaxy S 8 to them which had been hijacked by a severe virus infection. The representative from Straighttalk promised that a replacement Samsung Galaxy S 8 would be sent to me to replace the...
View full review
1 comment
MariaST
#1378769

Hi. I’m Maria from Straight Talk Wireless.

I'm sorry for the inconvenience that you have experienced.

Let me help you in resolving that issue. To resolve the problem, please send us an email with your account information to straighttalk@fb-tracfone.com to further assist you.

Review
#1114483 Review #1114483 is a subjective opinion of poster.
Service
Straight Talk Wireless Cell Phone Replacement
Reason of review
Return, Exchange or Cancellation Policy
Loss
$700
Preferred solution
Deliver product or service ordered
Tags
  • Very Bad Customer Service
This is the fourth week without a phone,I was called sat.9=16 & was told to call a 800# mon.9-18 to get a tracking # for the return of a new black box,& they WILL OVER NIGHT IT,I called & was on hold over 17 min.On a phone I pay min.onI have wasted over 180 min on...
View full review
1 comment
MariaST
#1370516

Hi. I'm Maria from Straight Talk Wireless.

We're sorry for the inconvenience that you've experienced. Let us help you in resolving your issue. Please send us an email with your account information to straighttalk@fb-tracfone.com and we will gladly assist you.

We'll be looking forward to work with you. Thank you.

Review
#1102239 Review #1102239 is a subjective opinion of poster.
Service
Straight Talk Wireless Customer Care
Pros
  • Good until you need help
Cons
  • Worst customer service ever
Reason of review
Order processing issue
Loss
$100
Preferred solution
Deliver product or service ordered
1.0
Details
My phone went out 2 days befor Harvey,I was told they would send me a label to return the black box,10 days later I recived it .It went by fedex 6 day to deliver it.I was told that when they recived the old one they would overnight the new one.They recived it on 9-14.I...
View full review
1 comment
MariaST
#1370514

Hi. I'm Maria from Straight Talk Wireless.

We're sorry for the inconvenience that you've experienced. Let us help you in resolving your issue. Please send us an email with your account information to straighttalk@fb-tracfone.com and we will gladly assist you.

We'll be looking forward to work with you. Thank you.

Review
#1101597 Review #1101597 is a subjective opinion of poster.
Service
Straight Talk Wireless Customer Care
Pros
  • Until i need them good
  • Monthly cost was good
Cons
  • Customer service or lack of
  • Non-english speaking
Reason of review
Poor customer service
Loss
$100
Preferred solution
Deliver product or service ordered
Tags
  • Poor Business Practice

Contact Straight Talk Wireless Customer Service

Mailing Address:
Straight Talk, Inc
Attention: Executive Resolution Department 9700 NW 112th Avenue
Miami, Florida 33178
United States
Phone:
(877) 430-2355
All Straight Talk Wireless Contacts

Compare Straight Talk Wireless to

Total Wireless
Total Wireless
684 reviews
2.1
Compare
1.1
Details
Your 5G wasn't used up, these crooks have been ripping everyone off with the same scam. they short you on data, airtime, minutes, etc and if you call to complain, and you're not a potential new customer, you mean absolutely nothing to: Tracfone Net10 Wireless Straight...
View full review
2 comments
Anonymous
#1308916

They don't REALLY care that you have a problem with their service. Once they have your money, they couldn't care less about any issues you may have.

These crooks have been ripping everyone off with the same scams. Spread the word to EVERYONE you know, and ask them to do the same. #StraightTalkSUCKS #StraightTalkTHIEVERY #StraightTalkPIRATES...BTW...robot Maria won't help.

Just a form response which will give you the same response that you got from the customer service rep. Mariabot is just here to give the ILLUSION of caring.

View more comments
Review
#1019423 Review #1019423 is a subjective opinion of poster.
Service
Straight Talk Wireless Phone Plan
Pros
  • Price
Cons
  • Poor customer service
  • Unreachable
  • Billing practices
Reason of review
Return, Exchange or Cancellation Policy
Loss
$450
Preferred solution
Full refund
Tags
  • Telcel Safelink Wireless
  • Page Plus Total Wireless