Seller: Straight Talk Wireless State: Florida City: Miami Product: Straight Talk Wireless Customer Care Clear all filters (0 of 127 reviews match)
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1 comment
1.0
Details
12 hours to recive an emergency text. nobody, NOBODY has been able to help me or resolve my messeging issue. chat has determined that my phone,a stylo3, is configured correctly and it is working fine with nearby devices AND the test code from " supervisor " RAUL. i had...
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MariaST
Straight Talk Wireless Verified Representative
#1556497

Hi ParallelHoneyBee. This is Maria from Straight Talk Wireless. I read your post and am sorry you’re having some problems. We'd like to take a closer look into what's going on...

Author
Location
Miami, Florida
Service
Straight Talk Wireless Customer Care
Pros
  • How it worked when i bought it
Cons
  • Support services
Reason of review
text messageing 12 hour delay
Loss
$593
Preferred solution
Let the company propose a solution
Review #1347251 is a subjective opinion of poster.
1 comment
Call Straight Talk wireless to see how to get my phone replaced due to many problems with it and being it was under factory warranty. Service tech was very arrogant and ignorant made some comments concerning my family which totally blew me away. Of course my response...
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MariaST
Straight Talk Wireless Verified Representative
#1482920

Hi. My name is Maria and I work with Straight Talk Wireless. Please accept our sincere apologies for the inconvenience and trouble you have been through. We can further take a...

Author
Location
Miami, Florida
Service
Straight Talk Wireless Customer Care
Reason of review
Bad quality
Review #1258078 is a subjective opinion of poster.
5 comments
1.1
Details
I had been with StraightTalk for several years, but for the last year my service had declined to the point I could not make or receive a phone call unless I went outside my house. People with different services could use their phones, but mine would not make...
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MariaST
Straight Talk Wireless Verified Representative
#1410369

Hi. I’m Maria from Straight Talk Wireless. I'm sorry for the inconvenience that you've experienced. Let me help you in resolving that billing issue. Let us further check your ...

Author
Location
Miami, Florida
Service
Straight Talk Wireless Customer Care
Pros
  • Phone and service plan
Reason of review
Poor customer service
Loss
$99
Preferred solution
Full refund
Review #1155732 is a subjective opinion of poster.
1 comment
This is the fourth week without a phone,I was called sat.9=16 & was told to call a 800# mon.9-18 to get a tracking # for the return of a new black box,& they WILL OVER NIGHT IT,I called & was on hold over 17 min.On a phone I pay min.onI have wasted over 180 min on...
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MariaST
Straight Talk Wireless Verified Representative
#1370516

Hi. I'm Maria from Straight Talk Wireless. We're sorry for the inconvenience that you've experienced. Let us help you in resolving your issue. Please send us an email with you...

Author
Location
Miami, Florida
Service
Straight Talk Wireless Customer Care
Pros
  • Good until you need help
Cons
  • Worst customer service ever
Reason of review
Order processing issue
Loss
$100
Preferred solution
Deliver product or service ordered
Review #1102239 is a subjective opinion of poster.
1 comment
1.0
Details
My phone went out 2 days befor Harvey,I was told they would send me a label to return the black box,10 days later I recived it .It went by fedex 6 day to deliver it.I was told that when they recived the old one they would overnight the new one.They recived it on 9-14.I...
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MariaST
Straight Talk Wireless Verified Representative
#1370514

Hi. I'm Maria from Straight Talk Wireless. We're sorry for the inconvenience that you've experienced. Let us help you in resolving your issue. Please send us an email with you...

Author
Location
Miami, Florida
Service
Straight Talk Wireless Customer Care
Pros
  • Monthly cost was good
  • Until i need them good
Cons
  • Non-english speaking
  • Customer service or lack of
Reason of review
Poor customer service
Loss
$100
Preferred solution
Deliver product or service ordered
Review #1101597 is a subjective opinion of poster.
1 comment
I disputed these charges with my bank , which straight talk told me to do, then they cut both of my phones off and told me to go to Walmart and buy a 45.oo card , call them back with the pin ,and they cut my phone on for one day and disconnected it the next day.I...
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MariaST
Straight Talk Wireless Verified Representative
#1260817

Hi. I’m Maria from Straight Talk Wireless. We're sorry for the trouble. You can contact us via chat at http://bit.ly/2gQCmUz?caseId=41023 for us to assist you with your concer...

Author
Location
Miami, Florida
Service
Straight Talk Wireless Customer Care
Reason of review
Poor customer service
Loss
$800
Preferred solution
CUT MY PHONES BACK ON AND CANCEL THE PHONE I CALLED TO HAVE DISCONNECTED AND GET MY BROTHERS ACCOUNT CREDIT CARD OFF MINE, WHICH CAUSED HIM HEADACHES AS WELL. BEEN WITH THIS COMPANY FOR 7 YEARS AND NEVER MISSED A PAYMENT
Review #975389 is a subjective opinion of poster.
1 comment
3.1
Details
I have two Straight Talk phones that have been working fine for two years with the exception of voicemail (that's another story). I tried to add a 3rd phone with a new BYOP sim card and the agent applied it to one of my existing phones, not to the new phone. Now the...
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MariaST
Straight Talk Wireless Verified Representative
#1252670

Hi. I’m Maria from Straight Talk Wireless. We're sorry for the trouble. To resolve the problem, please click on this link http://bit.ly/2gQCmUz?caseId= to chat with live agent...

Author
Location
Miami, Florida
Service
Straight Talk Wireless Customer Care
Pros
  • Cheaper rates and no contracts
Cons
  • Terrible customer service
Reason of review
Poor customer service
Loss
$60
Preferred solution
Full refund
Review #964150 is a subjective opinion of poster.
1 comment
I can't use the product because the phone came out of the package new with the wrong battery. I was told I would be sent one for 12 days and still have not received it, or have gotten a tracking number. I finally asked for my money back and they said I would have to...
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MariaST
Straight Talk Wireless Verified Representative
#1110731

Hi. I’m Maria from Straight Talk Wireless. We're sorry for the trouble. To resolve the problem, please send us an email with your account information to ST.CorpResolutionTeam@...

Author
Location
Miami, Florida
Service
Straight Talk Wireless Customer Care
Cons
  • Rip offs
  • Send you wrong produts and make you pay to send them back
  • Dont care about you
Reason of review
Poor customer service
Loss
$53
Preferred solution
Full refund
Tags
  • Staight Talk Wireless
Review #788412 is a subjective opinion of poster.