State: Florida City: Panama City Clear all filters (4 of 1879 reviews match)
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3.9
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Straight Talk Wireless - Charged 3 times in one month
Straight Talk Wireless - Charged 3 times in one month

Update by user Nov 23, 2018

Issue is still unresolved. I even told them I would accept a COMPANY apology and I've seen nothing.

Original review posted by user Oct 24, 2018

October 1 I was charged 38.56. For my October monthly charge. October 5 I was charged again 37.46. October 10 Hurricane Michael happened so no towers were available to...
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Review
#1388113 Review #1388113 is a subjective opinion of poster.
Service
Straight Talk Wireless Customer Care
Pros
  • Cell phone
Cons
  • Rude service
  • Employee knowledge
  • Non-english speaking
Reason of review
Poor customer service
Loss
$115
Preferred solution
Let the company propose a solution
Tags
  • Wireless carriers
  • cell phone providers
  • Very Bad Customer Service
  • Language Comprehension
2.6
Details
Straight Talk Wireless - Thanks for nothing.
Straight Talk Wireless - Thanks for nothing.

Update by user Oct 27, 2018

Thank you AT&T for taking care of people.

Update by user Oct 27, 2018

Problem resolved because AT&T gave me a FREE phone plus 200.00 credit.

Original review posted by user Oct 23, 2018

During Hurricane Michael I had no bars because rowers were down. When I finally got a signal a week later nothing went through because it said all my data was...
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Review
#1387084 Review #1387084 is a subjective opinion of poster.
Service
Straight Talk Wireless Phone Service
Pros
  • Good until you need help
  • Reliability
Cons
  • Incompetence of customer service
  • Given the runaround
Reason of review
Bad quality

Straight Talk Wireless in Panama City, Florida - Upset customer

This is the worse service ever. I had ATT over 30 years and someone introduce me to Straight Talk. (bad idea) I purchase the device for $53.00 at Walmart pluse 2 service cards for $15each ($98.00), took it home and used it for 20days.On 21st, the device stop working. I called Straight Talk and explain to them what happend and they said they'll send me a new device. That never happened, I waited for 24days and never recieved a new device, I was on the phone with customer representive every day. I end up going back to Walmart buying another device which costed me another $53.00 plus $15 service card. I still dont have any service as of today. I will be posting this on facebook and faxing , writing , and emailing the corporate office. I am truly disappointment with this company.
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1 comment
MariaST
#1065026

Hi. I’m Maria from Straight Talk Wireless.

We're sorry for the trouble. To resolve the problem, please send us an email with your account information to ST.CorpResolutionTeam@straighttalk.com.

Review
#735483 Review #735483 is a subjective opinion of poster.
Reason of review
not happy at all

Phone Activation Review

Omg straight talk deactivated my phone without a warning or permission.
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Review
#613837 Review #613837 is a subjective opinion of poster.

Contact Straight Talk Wireless Customer Service

Mailing Address:
Straight Talk, Inc
Attention: Executive Resolution Department 9700 NW 112th Avenue
Miami, Florida 33178
United States
Phone:
(877) 430-2355
All Straight Talk Wireless Contacts

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