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CANNOT SEEM TO GET THE HIGH SPEED DATA I'VE BEEN FOR TALKED TO CUSTOMER SERVICES MULTIPLE TIMES AND THEY STILL CAN'T SEEM TO RESOLVE THE ISSUE MY HIGH SPEED DATA IS 1X WHAT HAPPEN TO THE 3 X I HAVE BEEN RECEIVING FOR THE PAST 3 YRS.WHY CAN'T CUSTOMER SERVICE RESOLVE...
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1 comment
MariaST
#1252606

Hi. I’m Maria from Straight Talk Wireless.

We're sorry for the trouble. To resolve the problem, please click on this link http://bit.ly/2gQCmUz?caseId= to chat with live agent.

For your convenience, you may contact one of our customer care representatives at 1-877-430-2355. Our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST.

Review
#966694 Review #966694 is a subjective opinion of poster.
Service
Straight Talk Wireless Mobile Internet Service
Cons
  • Service technicians suck
  • Staff do not seem to know their jobs
Reason of review
Poor customer service
Loss
$92
Preferred solution
Let the company propose a solution
3.1
Details
I have two Straight Talk phones that have been working fine for two years with the exception of voicemail (that's another story). I tried to add a 3rd phone with a new BYOP sim card and the agent applied it to one of my existing phones, not to the new phone. Now the...
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1 comment
MariaST
#1252670

Hi. I’m Maria from Straight Talk Wireless.

We're sorry for the trouble. To resolve the problem, please click on this link http://bit.ly/2gQCmUz?caseId= to chat with live agent.

For your convenience, you may contact one of our customer care representatives at 1-877-430-2355. Our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST.

Review
#964150 Review #964150 is a subjective opinion of poster.
Service
Straight Talk Wireless Customer Care
Pros
  • Cheaper rates and no contracts
Cons
  • Terrible customer service
Reason of review
Poor customer service
Loss
$60
Preferred solution
Full refund
Tags
  • Straight Talk Cell and Service

Straight Talk Wireless in Orlando, Florida - Great service

4.4
Details
I just saw all these reviews and couldn't believe it. I switched to straight talk about 3 and a half years ago because Verizon wouldn't support the Nexus phone i was wanting and it was the best move I ever made. I always have great service... I buy any phone i want and pay cash for it. I don't have to worry about going over on data and I am not paying $125 a month like I was on verizon. I always have reception. I don't know what lies the people on here have been told when i read that the company lies but I have always found it to be a great company and the few times i have needed customer service they have been great.
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1 comment
MariaST
#1192727

Hi. I’m Maria from Straight Talk Wireless.

We're sorry for the trouble. To resolve the problem, please send us an email with your account information to ST.CorpResolutionTeam@straighttalk.com.

Review
#890543 Review #890543 is a subjective opinion of poster.
Service
Straight Talk Wireless Mobile Phone Service
Reason of review
Good quality

Straight Talk Wireless Cell Phone Unlock Review from Punta Gorda, Florida

1.4
Details
I am disabled and live below the poverty line. I originally bought the straight talk phone because I was going to be away for a few days and Social Security requires that I be in touch with my caregiver every day. I can not afford cell service every month. I just qualifed for a free phone. Unfortunately the phone they sent only holds a charge for 8 hours. They said I could have the service transfered to any unlocked phone. I took my straight talk phone to Walmart and they refused to unlock it. At home I called straight talk and they refused to unlock my phone because I did not have continuous service for 12 months. I made 4 more phone calls to straight talk. I was sent back to the unlock department on the second call even though I asked for a supervisor. Asked the unlock department for a supervisor and went to on hold for a very long time. Hung up to try again. This time I was told after being placed on hold. 3 or 4 times that the supervisor refused to talk to me and I would have to talk to their lawyer. They put me on hold and sent me to the unlock department. I hung up again and called back, explained the whole story and was finally put through to a supervisor. She listened, said hold on, laid the phone on her desk and walked away. 20 minutes later, an alarm on her phone started going off then the phone transfered me to customer service. I told my story again, the girl said she could help me and sent meback to the unlock department. The unlock department refused to unlock the phone. I used to program phone systems. The unlock department said they can't. I know better. They won't.
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2 comments
MariaST
#1191297

Hi. I’m Maria from Straight Talk Wireless.

We're sorry for the trouble. To resolve the problem, please send us an email with your account information to ST.CorpResolutionTeam@straighttalk.com.

Anonymous
#1205174
@MariaST

I tried on several occasions to work with you but my problem is still unresolved. I had to buy a new phone. Straight talk continues to give me a hard time by not porting my home phone number to my new carrier.

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Review
#889738 Review #889738 is a subjective opinion of poster.
Service
Straight Talk Wireless Cell Phone Unlock
Reason of review
Poor customer service

Straight Talk Wireless - Review in Telecommunications category from Palm Bay, Florida

1.3
Details
I pay for service every month that sucks! Do something about it! Screwing so many people should be better for the price! Call me i will tell you all about it! Company really sucks must do better!
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1 comment
MariaST
#1174408

Hi. I’m Maria from Straight Talk Wireless.

We're sorry for the trouble. To resolve the problem, please send us an email with your account information to ST.CorpResolutionTeam@straighttalk.com.

For your convenience, you may contact one of our customer care representatives at 1-877-430-2355. Our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST.

Review
#867129 Review #867129 is a subjective opinion of poster.
Reason of review
Bad quality

Straight Talk Wireless in Ocala, Florida - How many customer service people does it take to fix service

well i would have said 5 because thats how many i talked to...but alas NONE...because it wasnt fixed.......and heres the shocker , they Dont talk to each other ..so i had to repeat and repeat and repeat and repeat and repeat............etc etc,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,then one even suggested i get another phone so they could talk to me on that one about the serve i WASNT getting on the other one..... stay away from this company ....stay far away ..............................................................and why do i have to have a minimum of 100 words for this section......i dont need 100 words to describe such bad customer servevice...la la l la la la la la la la ..................
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1 comment
MariaST
#1142920

Hi. I’m Maria from Straight Talk Wireless.

We're sorry for the trouble. To resolve the problem, please send us an email with your account information to ST.CorpResolutionTeam@straighttalk.com. For your convenience, you may contact one of our customer care representatives at 1-877-430-2355.

Our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST.

Review
#827650 Review #827650 is a subjective opinion of poster.
Service
Straight Talk Wireless Customer Care
Reason of review
Poor customer service
It took two day for the service to be placed on my phone. Then they charged me $35.00 to porter over my phone. The mangers were very rude and refused to give me a higher manger's information. Totally pissed. I'm thinking about filing charges against Wal-Mart. Please...
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1 comment
MariaST
#1121620

Hi. I’m Maria from Straight Talk Wireless.

We're sorry for the trouble. To resolve the problem, please send us an email with your account information to ST.CorpResolutionTeam@straighttalk.com. For your convenience, you may contact one of our customer care representatives at 1-877-430-2355.

Our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST.

Review
#802256 Review #802256 is a subjective opinion of poster.
Service
Straight Talk Wireless Phone Service
Cons
  • Given the runaround
Reason of review
Pricing issue
Loss
$40
Preferred solution
Full refund
I can't use the product because the phone came out of the package new with the wrong battery. I was told I would be sent one for 12 days and still have not received it, or have gotten a tracking number. I finally asked for my money back and they said I would have to...
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1 comment
MariaST
#1110731

Hi. I’m Maria from Straight Talk Wireless.

We're sorry for the trouble. To resolve the problem, please send us an email with your account information to ST.CorpResolutionTeam@straighttalk.com.

Review
#788412 Review #788412 is a subjective opinion of poster.
Service
Straight Talk Wireless Customer Care
Cons
  • Rip offs
  • Dont care about you
  • Send you wrong produts and make you pay to send them back
Reason of review
Poor customer service
Loss
$53
Preferred solution
Full refund
Tags
  • Staight Talk Wireless
1.7
Details
I was considering buying my daughter a inexspensive flip phone and buying the $30.00 a month service card with no plan but after reading the reviews ( which are only bad) I'm just not sure. I use straight talk myself and on occasion have had to speak with customer...
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1 comment
MariaST
#1098442

Hi. I’m Maria from Straight Talk Wireless.

We're sorry for the trouble.

To resolve the problem, please send us an email with your account information to ST.CorpResolutionTeam@straighttalk.com.

Review
#774550 Review #774550 is a subjective opinion of poster.
Service
Straight Talk Wireless Phone Plan
Reason of review
Poor customer service

Straight Talk Wireless Phone Service Review

1.8
Details
BEWARE! We had straight talk for cell service. Twice when we used our bank card to buy minutes within 2 days both times we had security breach with someone trying to get money out of our bank account over the internet. I cant believe it was anyone except them. They ask for all your information.
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Review
#749832 Review #749832 is a subjective opinion of poster.
Service
Straight Talk Wireless Phone Service
Reason of review
Problems with payment