State: Florida Product: Straight Talk Wireless Mobile Phone Service Clear all filters (5 of 74 reviews match)
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During hurricane Michael in Panama City, all of Verizon's towers were knocked out. My phone was straight talk running off Verizon towers. We had no service at all for a week, no data at all for 16 days and then mostly nonexistent data. I called straight talk several...
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1 comment
MariaST
#1691317

Hi, LuminousAyeAye. I'm Maria from Straight Talk.

We would like to apologize for any inconvenience that our service has caused you. To help us serve you better in the future, please feel free to chat with us at http://bit.ly/2CuBvXO or call 1-877-430-2355. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST.

You can also use our self-service menu by simply texting the word HELP to 611611. Thank you.

Review
#1392772 Review #1392772 is a subjective opinion of poster.
Service
Straight Talk Wireless Mobile Phone Service
Reason of review
Bad quality
1.0
Details
As of October 10, 2018 and Hurricane Michael hit land from Panama City Beach to Tallahassee Florida, Straight Talk service went out and it took two weeks to get a very weak signal and as of today we are still having issues.
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2 comments
Anonymous
#1630454

Straight talk told me (as all 6 phones in my household are through this service) "it is a pay ahead plan and therefore there is nothing that can be done. Yet in order to try to have the *** service that we finally had available to us we had to continue to pay the $50/line for the service.

We could only TRY to make calls and texts go through. It was well over a month and a half before we could TRY to use the internet, with VERY LITTLE SUCCESS!!

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Review
#1390990 Review #1390990 is a subjective opinion of poster.
Service
Straight Talk Wireless Mobile Phone Service
Reason of review
Damaged or defective
3.0
Details
No help with data after hurricane Michael.. I have no other way to check the news and stay updated on things due to no power and it really makes me mad knowing straighttalk is the only company not willing to help us in this time of need Wtf
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5 comments
Anonymous
#1619793

my straight talk service used Verizon as carrier. living in Panama fl, we had no service from 10/10 for about 3 weeks and then intermitant for another week.

straight talk has provided no credit for loss of service and trying to get through to talk to anyone about this is impossible. spent hours trying to get satisfaction.

guess I'll have to contact FCC and see if they can be of help. Verizon was giving credits but No t straight talk???

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Review
#1389971 Review #1389971 is a subjective opinion of poster.
Service
Straight Talk Wireless Mobile Phone Service
Reason of review
Damaged or defective
1.5
Details
Straight talk charged my account as agreed for 56.00 on Aug 5,2018. Then i went out of town. Got an email alert that straight talk was charging me again a week later in the amount of 58.00. The bank said talk to straight talk before they intervened. Im on the phone...
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1 comment
MariaST
#1556041

Hi PleasantMagpie. My name is Maria from Straight Talk Wireless.

Allow us to review your account so we can provide a thorough explanation and concrete resolution for your issue. Please chat with us using this link http://bit.ly/2CuBvXO.

For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information.

Review
#1326620 Review #1326620 is a subjective opinion of poster.
Service
Straight Talk Wireless Mobile Phone Service
Reason of review
Problems with payment

Straight Talk Wireless in Orlando, Florida - Great service

4.4
Details
I just saw all these reviews and couldn't believe it. I switched to straight talk about 3 and a half years ago because Verizon wouldn't support the Nexus phone i was wanting and it was the best move I ever made. I always have great service... I buy any phone i want and pay cash for it. I don't have to worry about going over on data and I am not paying $125 a month like I was on verizon. I always have reception. I don't know what lies the people on here have been told when i read that the company lies but I have always found it to be a great company and the few times i have needed customer service they have been great.
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1 comment
MariaST
#1192727

Hi. I’m Maria from Straight Talk Wireless.

We're sorry for the trouble. To resolve the problem, please send us an email with your account information to ST.CorpResolutionTeam@straighttalk.com.

Review
#890543 Review #890543 is a subjective opinion of poster.
Service
Straight Talk Wireless Mobile Phone Service
Reason of review
Good quality

Contact Straight Talk Wireless Customer Service

Mailing Address:
Straight Talk, Inc
Attention: Executive Resolution Department 9700 NW 112th Avenue
Miami, Florida 33178
United States
Phone:
(877) 430-2355
All Straight Talk Wireless Contacts

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