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To switch phones | Straight Talk Wireless review from Tallahassee, Florida

I think it's real crazy that I have to switch my device. from Boost Mobile. I've been with Boost Mobile for 16 years now. one of my close friends gave me a phone and I was just trying to activate it. your customer service. they put me through to three different people and then finally when I got to talk to the person. he said I had to have the phone for a whole year. but that don't make sense. but if I would have switched over to you all. I can keep the number.
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#1709006 Review #1709006 is a subjective opinion of poster.
Straight Talk Wireless Customer Care
I am not going to waste your time explaining the months worth of wasted time and money that came as a result of Straight talk customer service. I was able to get exactly what I needed from Verizon's prepaid service within 5 minutes for the same price. Just to give you...
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I am Maria and I work with Straight Talk. Please let me help you get this resolved. Send me an email at and we will resolve your problem right away.

#678603 Review #678603 is a subjective opinion of poster.
  • Sub-standard in all areas
  • Wasting my time
  • Customer service staff
Reason of review
Poor customer service
Preferred solution
Explanation as to why your customer service is so horrible

Changed number during upgrade of phone | Straight Talk Wireless review from Tallahassee, Florida

Tried to upgrade my phone. well they took my sons number put it on my phone put my number on his phone. Whem tried to fix they deleted his nimber from the active list and put my number back on my phone then gave him a completely new number. When we tried to get his original number back they took 10 days of my time and changed his number again. We have given up trying to get his original number back. Sorry son you have a new number. but they did give us 30 days of service. VERY PISSED
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Straight Talk Wireless


They put my husband's number on my phone and gave my number away. I was able to access my voicemail by dialing my number and using my passcode, but periodically I the woman with my number would answer the phone. I've spoken with her!

I made endless calls for weeks before it was straightened out. I fought so hard because 1) I was still accessing my own voicemail so I knew it was still my number and 2) I had that number for 12 years. I wasn't about to let it go easily.

That happened last year about this time with the BYOP. We switched to other companies but the plans didn't work with us. (The kids stayed with it for the data. They love it.) Now we're back with Straight Talk phones and everything is fine.

Customer service is more than frustrating though if/when you need to call them.

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#463406 Review #463406 is a subjective opinion of poster.
Straight Talk Wireless Phone Service

Contact Straight Talk Wireless Customer Service

Mailing Address:
Attention: Executive Resolution Department 9700 NW 112th Avenue
Miami, Florida 33178
United States
(877) 430-2355
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