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After Pissed Consumer became involved I finally received a replacement phone after nearly 2-months of intentional delay. THANKS-!

User's recommendation: USE THIS COMPANY ONLY AS A LAST RESORT.

Monetary Loss: $35.

Preferred solution: Nothing else. I’ve already received replacement phone after nearly 2-months. Lost $35.00 in unused prepaid minutes..

Straight Talk Wireless Pros: Cheap service.

Straight Talk Wireless Cons: Rip offs, Uneducated on phone topics.

Location: 6801 South Broadway Avenue, Tyler, TX 75703

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#2108141

Hi WillieJ A. This is Maria from Straight Talk Wireless.

We are glad to know that you are able to receive your replacement phone. Our apologies for the delay. As per our interest to serve you better, we are continuously working on improving and expanding our procedures, products and overall service. Your concern has been noted and escalated to provide better service in the future.

Should you need assistance, please copy this link http://bit.ly/2CuBvXO and paste it to a new window for chat support. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST.

You can also use our self-service menu by simply texting the word HELP to 611611. Thank you.

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