New Reviewer
1 comment
1.8

They forced me to replace my phone for their upgrade, and they won't activate it. Have been on the phone for 2 1/2 days and all the representatives continue to transfer and transfer and transfer without fixing the problem.

User's recommendation: Proceed with caution.

Product or Service Mentioned: Straight Talk Wireless Customer Care.

Monetary Loss: $650.

Preferred solution: Deliver product or service ordered.

Straight Talk Wireless Pros: Service until i needed help.

Straight Talk Wireless Cons: Illegal deactivation, Unable to update phone.

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#2129137

Hi Mike W Nep. This is Maria from Straight Talk Wireless.

We're sorry for the trouble you have encountered trying to transfer your phone number from the old phone to the new phone. We understand how you feel, and we will be more than glad to help you. Please chat with us using this link http://bit.ly/2CuBvXO.

For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information.

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