I got hung up on and did not get to speak with anyone e, I use this phone for business and and not getting the responses from their texts
View full review
1 comment
MariaST
#1808849

Hi Lelia. This is Maria from Straight Talk Wireless.

We're sorry for the negative experience you have encountered with our customer service and specially for not being able to receive text messages. Let's look further into this matter, and work to get this resolved. Please chat with us at http://bit.ly/2CuBvXO. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST.

You can also use our self-service menu by simply texting the word HELP to 611611. Thank you.

Review
#1763576 Review #1763576 is a subjective opinion of poster.
Service
Straight Talk Wireless Phone Service
Reason of review
Poor customer service
Loss
$100
Preferred solution
Let the company propose a solution
It will not let me use my mobile hotspot
View full review
2 comments
MariaST
#1795369

Hi. This is Maria from Straight Talk Wireless.

I read your post and am sorry that you're having a problem with your hotspot. We're here to help you. Please chat with us at http://bit.ly/2CuBvXO or call us at 1-877-430-2355. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST.

You can also use our self-service menu by simply texting the word HELP to 611611. Thank you.

View more comments
Review
#1742996 Review #1742996 is a subjective opinion of poster.
I hate everything about this phone service
View full review
2 comments
MariaST
#1733031

Hi. I'm Maria from Straight Talk Wireless.

I’m very sorry that you’re having issues with our service. This is not the kind of experience we want you to have. We would like to discuss the details of the issue, so that we can address it immediately. Please copy and paste this link http://bit.ly/2CuBvXO to chat with a live agent.

For your convenience, you may contact one of our customer care representatives at 1-877-430-2355. Our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST.

You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information. Thank you.

View more comments
Review
#1621435 Review #1621435 is a subjective opinion of poster.
Service
Straight Talk Wireless Mobile Phone Service

Wells fargo | Straight Talk Wireless review from Savannah, Georgia

hackers from wells fsrgo in my phone doing inapporiate touching in priavate parts. tearing me inside my ovaries and organs.
View full review
1 comment
MariaST
#1691311

Hi, PissedConsumer1397354. I'm Maria from Straight Talk.

We would like to apologize for any inconvenience that our service has caused you. To help us serve you better in the future, please feel free to chat with us at http://bit.ly/2CuBvXO or call 1-877-430-2355. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST.

You can also use our self-service menu by simply texting the word HELP to 611611. Thank you.

Review
#1397354 Review #1397354 is a subjective opinion of poster.
I have been going back and forth with Straight talk and smart pay trying to understand why I started a lease for a Note 9 with and unlimited plan yesterday 09/15/2018 and was told that I have to wait 3 days before my phone can be sent to me. Smart pay directs me to...
View full review
1 comment
MariaST
#1584928

Hi. This is Maria from Straight Talk Wireless.

I read your post and am sorry you’re having some problems upon purchasing our device. We are determined to help you in resolving this issue. Allow us to review your account so we can provide you with a concrete resolution. Please chat with us using this link http://bit.ly/2CuBvXO.

For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information.

Review
#1383531 Review #1383531 is a subjective opinion of poster.
Service
Straight Talk Wireless Customer Care
Reason of review
Order processing issue
Preferred solution
Deliver product or service ordered

Took out money and cut my phone off | Straight Talk Wireless review from Atlanta, Georgia

1.7
Details
Y’all are worst phone ever . I was promised that I would get my49.99 back in my account . Since it got take out by mistake and then I try call fix it y’all cut my phone off so I want my money back
View full review
Review
#1275742 Review #1275742 is a subjective opinion of poster.
Service
Straight Talk Wireless Customer Care
Reason of review
Problems with payment
1.7
Details
Phone broke so had to get was told I had get strait talk phone so I did and it was junk so I lose my card agian find a sim so now they want me to buy a sim for 1dollar and 6 bucks shipping and it be there in 5 days got one and strait talk wouldn't even reimburse me the...
View full review
1 comment
MariaST
#1494942

Hi flawlessminkewhale. This is Maria from Straight Talk Wireless.

Please accept our sincere apology for the inconvenience you have gone through. This is definitely not the experience that we want you to have, and we would be glad to work with you to get this problem resolved. Please chat with us using this link http://bit.ly/2CuBvXO.

For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information.

Review
#1273667 Review #1273667 is a subjective opinion of poster.
Service
Straight Talk Wireless Customer Care
Reason of review
Order processing issue
1.6
Details
I called to have my number swapped to a new phone, and I wanted to keep my number, the put a complete different number on the new sim card I called on with the new service plan. I called them back to have them swap the number and then they said they could not do that...
View full review
1 comment
MariaST
#1438704

Hi. This is Maria from Straight Talk Wireless.

I do apologize for the inconvenience that you've experienced. We are determined to help you in retrieving your phone number. Let us further check your account so we can provide a concrete resolution for that issue. Please chat with us using this link http://bit.ly/2CuBvXO.

For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information.

Review
#1198926 Review #1198926 is a subjective opinion of poster.
Product
Straight Talk Wireless Sim Card
Cons
  • Nobdy was willing to try anything different to help
  • Spending 4 different days and multiple hours on the phone
  • People who couldnt speak good english
Reason of review
Return, Exchange or Cancellation Policy
Loss
$50
Preferred solution
Let the company propose a solution
Tags
  • Straight Talk trac Phone
1.0
Details
This is the worse service ever!!! This company can never seem to do the simple things that they are asked to do. I brought a iPhone for my son for Christmas who lives in another states, yes my son is under another plan but straight talk is connected to his plan. The...
View full review
1 comment
MariaST
#1412492

Hi. I’m Maria from Straight Talk Wireless.

Let me help you in resolving that issue. To resolve the problem, please send us an email with your account information to straighttalk@fb-tracfone.com.

Review
#1160393 Review #1160393 is a subjective opinion of poster.
Service
Straight Talk Wireless Apple Cell Phone Unlock
Cons
  • Nothing about the company
  • Poor customer service
Reason of review
Poor customer service
Loss
$269

Contact Straight Talk Wireless Customer Service

Website:
Mailing Address:
Attention: Executive Resolution Department 9700 NW 112th Avenue
Miami, Florida 33178
United States
Phone:
(877) 430-2355
All Straight Talk Wireless Contacts

Straight Talk Wireless Products and Services Reviews

Compare Straight Talk Wireless to

Straight Talk Wireless
Straight Talk Wireless
702 reviews
2.8
VS
Total Wireless
Total Wireless
702 reviews
2.1
Compare Straight Talk Wireless vs Total Wireless

Latest Question

Straight Talk Wireless Questions
1.6
Details
Prepaid on my account with Straight Talk on 12/18/17 and changed providers on 12/20/17 after finding another provider. They would not give a penny of a refund. Said b/c it was not a working phone. Well it is working on my end. Also, the people who man their phones are...
View full review
2 comments
MariaST
#1410367

Hi. I’m Maria from Straight Talk Wireless.

I'm sorry for the inconvenience that you've experienced. Let me help you in resolving that billing issue.

Let us further check your account. To resolve the problem, please send us an email with your account information to straighttalk@fb-tracfone.com.

View more comments
Review
#1155535 Review #1155535 is a subjective opinion of poster.
Service
Straight Talk Wireless Phone Plan
Reason of review
Return, Exchange or Cancellation Policy