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I have been with STW for YEARS after leaving verizon prepaid. I have never had a problem with my data and them cutting it down UNTIL they got sued for false advertising. Since then i will renew my plan and 2 weeks afterwards they will send me a text telling me that ive...
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MariaST
MariaST

Hi. I'm Maria from Straight Talk Wireless. We're sorry for the inconvenience that you've experienced. Let us help you in resolving your issue. Please send us an email with you...

1.8
#1104271
Been on auto pay for quite a few years now, and love it, only paying 47.53 a month and don't have to worry about rushing to the store and buying a card. This is less than buying one at the store and saving the hassle of inputting long numbers of running to my computer...
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MariaST
MariaST

Hi. I'm Maria from Straight Talk Wireless.Thank you for being a Straight Talk customer. I understand how you feel about our customer care service. Rest assured that we will im...

4.0
I liked
  • Auto pay
I didn't like
  • To reach customer service is a nighmare
#1078444
I just received my LG Rebel phone from Straight Talk by FedEx, yesterday. I ordered the phone with a $45 unlimited plan. So I spent nearly $100 altogether. And for what? For a phone that won't even *** activate. Robbery. I followed the instructions and went online to...
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MariaST
MariaST

Hi. Im Maria from Straight Talk Wireless.Were sorry for the trouble.To resolve the problem, please click on this link http://bit.ly/2gQCmUz?caseId= to chat with a live agent o...

Straight Talk Wireless - Been having problems with Total Wireless since I got it

Straight Talk Wireless
#1081704
Have to go outside to talk with anybody abd oh yeah it's been 90 + degrees with humidity feels like 105. Not to mention I have a serious pain condition that stress makes it worse. Total Wireless sucks. Going back to Verizon or to Sprint
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Straight Talk Wireless Service Transfer Review

Straight Talk Wireless
#751279
3.0
Details
I originally called to see if I could get a 3 day extension on my service. I was denied. I asked to speak with a supervisor or management. I tried several times I was either put on hold for extreme amount of time or the call disconnects. One rep in particular Rommel very rude stated that he was the manager. Refused to transfer me to management. I will be logging a complaint with the BBB.
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Straight Talk Service Transfer Review

Straight Talk Wireless
#744757
1.5
Details
The packet said service wouldn't be disrupted during transfer. FALSE. I've been waiting almost 72 hours and still no service on my phone. I'm home alone with a toddler and no phone! Customer service was a hair above useless. And how am I supposed to call 1800 # with NO SERVICE?
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Straight Talk Wireless Sim Card Review

Straight Talk Wireless
#741642
4.0
Details
I have talked to s.t. 5 times tring to transfer my service to new phn it still has not its a new phn and sim card and transfering from strait talk to strait talk whats the problem
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Straightalk advertises bring your on phone, beware they won't provide tech service. I bought their sim card, transferred service, and phone doesn't ring. I was told that I needed a new sim card and that I would have to purshase a new one as my phone was a bring your on...
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MariaST
MariaST

Hi. I’m Maria from Straight Talk Wireless. We are sorry for the trouble. For further assistance, please contact one of our customer care representatives at 1-877-430-2355 or c...

Waresboro, Georgia
#928540
Customer service at straight is 3rd world awful. They act like India lottery scammers. Their business tactics are by far the worst I have ever experienced
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MariaST
MariaST

Hi. I’m Maria from Straight Talk Wireless. We're sorry for the trouble. If you need assistance, please send us an email with your account information to ST.CorpResolutionTeam@...

1.3
Cordele, Georgia
#917700
Straight talk wireless has the worst customer service I have ever come across.
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MariaST
MariaST

Hi. I’m Maria from Straight Talk Wireless. We're sorry for the trouble. To resolve the problem, please send us an email with your account information to ST.CorpResolutionTeam@...

I currently have a mobile hotspot with straighttalk. I logged onto the internet for 20 minutes (mind you, the browser was open to google for 15 minutes, while i was doing some cleaning, then I started a google search ) & I got a screen saying I needed to replenish my...
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MariaST
MariaST

Hi. I’m Maria from Straight Talk Wireless. We're sorry for the trouble. To resolve the problem, please send us an email with your account information to ST.CorpResolutionTeam@...

Bought 2 packages to byop. Was supposed to be activated on 4-1-16. Was turned on 4-3 to be turned off. The guy cussed me then turned my phone off, air time and SIM put on another phone in Texas and I live in Mississippi. Then I have to go repurchase another package...
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MariaST
MariaST

Hi. I’m Maria from Straight Talk Wireless. We're sorry for the trouble. To resolve the problem, please send us an email with your account information to ST.CorpResolutionTeam@...

#825622
They have the worst customer service. They have no idea what there talking about. Half of them do not speak english and have the nerve to catch attitude.
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MariaST
MariaST

Hi. I’m Maria from Straight Talk Wireless. We're sorry for the trouble. To resolve the problem, please send us an email with your account information to ST.CorpResolutionTeam@...

1.3
#816963

Contact Straight Talk Wireless

Mailing Address:
Straight Talk, Inc
Attention: Executive Resolution Department 9700 NW 112th Avenue
Miami, FL 33178
Phone:
(877) 430-2355
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As soon as find a public forum to post this review I WILL!!! I have had NOTHING but headache, run around and BULL!@$% dealing with ST and this mobile hotspot since I purchased it a week ago. I purchased it over a week ago, and it would not connect to my device after...
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MariaST
MariaST

Hi. I’m Maria from Straight Talk Wireless. We're sorry for the trouble. To resolve the problem, please send us an email with your account information to ST.CorpResolutionTeam@...

I didn't like
  • Refusal to unlock phone
  • Wasting my time
  • Customer service staff
#801347