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Straight Talk Wireless in Atlanta, Georgia - Took out money and cut my phone off

1.7
Details
Y’all are worst phone ever . I was promised that I would get my49.99 back in my account . Since it got take out by mistake and then I try call fix it y’all cut my phone off so I want my money back
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Review
#1275742 Review #1275742 is a subjective opinion of poster.
Service
Straight Talk Wireless Customer Care
Reason of review
Problems with payment
1.7
Details
Phone broke so had to get was told I had get strait talk phone so I did and it was junk so I lose my card agian find a sim so now they want me to buy a sim for 1dollar and 6 bucks shipping and it be there in 5 days got one and strait talk wouldn't even reimburse me the...
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1 comment
MariaST
#1494942

Hi flawlessminkewhale. This is Maria from Straight Talk Wireless.

Please accept our sincere apology for the inconvenience you have gone through. This is definitely not the experience that we want you to have, and we would be glad to work with you to get this problem resolved. Please chat with us using this link http://bit.ly/2CuBvXO.

For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information.

Review
#1273667 Review #1273667 is a subjective opinion of poster.
Service
Straight Talk Wireless Customer Care
Reason of review
Order processing issue
1.0
Details
This is the worse service ever!!! This company can never seem to do the simple things that they are asked to do. I brought a iPhone for my son for Christmas who lives in another states, yes my son is under another plan but straight talk is connected to his plan. The...
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1 comment
MariaST
#1412492

Hi. I’m Maria from Straight Talk Wireless.

Let me help you in resolving that issue. To resolve the problem, please send us an email with your account information to straighttalk@fb-tracfone.com.

Review
#1160393 Review #1160393 is a subjective opinion of poster.
Service
Straight Talk Wireless Apple Cell Phone Unlock
Cons
  • Nothing about the company
  • Poor customer service
Reason of review
Poor customer service
Loss
$269
1.6
Details
Prepaid on my account with Straight Talk on 12/18/17 and changed providers on 12/20/17 after finding another provider. They would not give a penny of a refund. Said b/c it was not a working phone. Well it is working on my end. Also, the people who man their phones are...
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2 comments
MariaST
#1410367

Hi. I’m Maria from Straight Talk Wireless.

I'm sorry for the inconvenience that you've experienced. Let me help you in resolving that billing issue.

Let us further check your account. To resolve the problem, please send us an email with your account information to straighttalk@fb-tracfone.com.

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Review
#1155535 Review #1155535 is a subjective opinion of poster.
Service
Straight Talk Wireless Phone Plan
Reason of review
Return, Exchange or Cancellation Policy
1.8
Details
I have been with STW for YEARS after leaving verizon prepaid. I have never had a problem with my data and them cutting it down UNTIL they got sued for false advertising. Since then i will renew my plan and 2 weeks afterwards they will send me a text telling me that ive...
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1 comment
MariaST
#1371945

Hi. I'm Maria from Straight Talk Wireless.

We're sorry for the inconvenience that you've experienced. Let us help you in resolving your issue. Please send us an email with your account information to straighttalk@fb-tracfone.com and we will gladly assist you.

We'll be looking forward to work with you. Thank you.

Review
#1104271 Review #1104271 is a subjective opinion of poster.
Service
Straight Talk Wireless Phone Plan
Reason of review
Not as described/ advertised

Straight Talk Wireless in Atlanta, Georgia - Been having problems with Total Wireless since I got it

Have to go outside to talk with anybody abd oh yeah it's been 90 + degrees with humidity feels like 105. Not to mention I have a serious pain condition that stress makes it worse. Total Wireless sucks. Going back to Verizon or to Sprint
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Review
#1081704 Review #1081704 is a subjective opinion of poster.
Reason of review
Bad quality
4.0
Details
Been on auto pay for quite a few years now, and love it, only paying 47.53 a month and don't have to worry about rushing to the store and buying a card. This is less than buying one at the store and saving the hassle of inputting long numbers of running to my computer...
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1 comment
MariaST
#1354020

Hi. I'm Maria from Straight Talk Wireless.

Thank you for being a Straight Talk customer.

I understand how you feel about our customer care service.

Rest assured that we will improve it. If you're having an issue with our service in the future, you can send us an email with your account information to straighttalk@fb-tracfone.com and we will gladly assist you.

Review
#1078444 Review #1078444 is a subjective opinion of poster.
Service
Straight Talk Wireless Phone Service
Pros
  • Auto pay
Cons
  • To reach customer service is a nighmare
Reason of review
Good quality

Straight Talk Wireless in Atlanta, Georgia - New and Pissed Off Straight Talk Customer

I just received my LG Rebel phone from Straight Talk by FedEx, yesterday. I ordered the phone with a $45 unlimited plan. So I spent nearly $100 altogether. And for what? For a phone that won't even *** activate. Robbery. I followed the instructions and went online to input my pin and my SIM card number and also personal info, only to be informed that the phone could not be activated! Then I used another phone to call the 877 number to do the same thing and was prompted to turn off phone, turn it back on, call a number to see of activation worked and guess what? Nothing! I just got a recording that stated calls could not be made from my phone. Even though I activated it and even though I spent nearly 50 bucks for my plan. What the ***? I should have gone back to Boost. It didn't take an arm and a leg to simply activate a phone with them.
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1 comment
MariaST
#1345246

Hi. Im Maria from Straight Talk Wireless.

Were sorry for the trouble.

To resolve the problem, please click on this link http://bit.ly/2gQCmUz?caseId= to chat with a live agent or send us an email at straighttalk@fb-tracfone.com and we will gladly help you with your concern. Thank you.

Review
#1067022 Review #1067022 is a subjective opinion of poster.
Service
Straight Talk Wireless Lg Cell Phone Activation
Reason of review
Order processing issue
Bought 2 packages to byop. Was supposed to be activated on 4-1-16. Was turned on 4-3 to be turned off. The guy cussed me then turned my phone off, air time and SIM put on another phone in Texas and I live in Mississippi. Then I have to go repurchase another package...
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1 comment
MariaST
#1141357

Hi. I’m Maria from Straight Talk Wireless.

We're sorry for the trouble. To resolve the problem, please send us an email with your account information to ST.CorpResolutionTeam@straighttalk.com.

For your convenience, you may contact one of our customer care representatives at 1-877-430-2355. Our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST.

Review
#825622 Review #825622 is a subjective opinion of poster.
Reason of review
Poor customer service

Contact Straight Talk Wireless Customer Service

Mailing Address:
Straight Talk, Inc
Attention: Executive Resolution Department 9700 NW 112th Avenue
Miami, Florida 33178
United States
Phone:
(877) 430-2355
All Straight Talk Wireless Contacts

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Straight Talk Wireless - Phone Service Review

Won't let me get on FB ,send r receive pics,load new apps!!! Takes me back to Hm page when try to get on fb. Internet service sucks!
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1 comment
MariaST
#1169427

Hi. I’m Maria from Straight Talk Wireless.

We're sorry for the trouble. To resolve the problem, please send us an email with your account information to ST.CorpResolutionTeam@straighttalk.com.

For your convenience, you may contact one of our customer care representatives at 1-877-430-2355. Our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST.

Review
#739129 Review #739129 is a subjective opinion of poster.
Service
Straight Talk Wireless Phone Service
Reason of review
Bad quality