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Straight Talk Wireless in Atlanta, Georgia - Took out money and cut my phone off

1.7
Details
Y’all are worst phone ever . I was promised that I would get my49.99 back in my account . Since it got take out by mistake and then I try call fix it y’all cut my phone off so I want my money back
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Author
Location
Atlanta, Georgia
Reason of review
Problems with payment
Review #1275742 is a subjective opinion of poster.
1 comment
1.7
Details
Phone broke so had to get was told I had get strait talk phone so I did and it was junk so I lose my card agian find a sim so now they want me to buy a sim for 1dollar and 6 bucks shipping and it be there in 5 days got one and strait talk wouldn't even reimburse me the...
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MariaST
Straight Talk Wireless Verified Representative
#1494942

Hi flawlessminkewhale. This is Maria from Straight Talk Wireless. Please accept our sincere apology for the inconvenience you have gone through. This is definitely not the exp...

Author
Location
Atlanta, Georgia
Reason of review
Order processing issue
Review #1273667 is a subjective opinion of poster.
1 comment
1.0
Details
This is the worse service ever!!! This company can never seem to do the simple things that they are asked to do. I brought a iPhone for my son for Christmas who lives in another states, yes my son is under another plan but straight talk is connected to his plan. The...
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MariaST
Straight Talk Wireless Verified Representative
#1412492

Hi. I’m Maria from Straight Talk Wireless. Let me help you in resolving that issue. To resolve the problem, please send us an email with your account information to straightta...

Author
Location
Atlanta, Georgia
Cons
  • Poor customer service
  • Nothing about the company
Reason of review
Poor customer service
Loss
$269
Review #1160393 is a subjective opinion of poster.
2 comments
1.6
Details
Prepaid on my account with Straight Talk on 12/18/17 and changed providers on 12/20/17 after finding another provider. They would not give a penny of a refund. Said b/c it was not a working phone. Well it is working on my end. Also, the people who man their phones are...
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MariaST
Straight Talk Wireless Verified Representative
#1410367

Hi. I’m Maria from Straight Talk Wireless. I'm sorry for the inconvenience that you've experienced. Let me help you in resolving that billing issue. Let us further check your ...

Author
Location
Atlanta, Georgia
Reason of review
Return, Exchange or Cancellation Policy
Review #1155535 is a subjective opinion of poster.
1 comment
1.8
Details
I have been with STW for YEARS after leaving verizon prepaid. I have never had a problem with my data and them cutting it down UNTIL they got sued for false advertising. Since then i will renew my plan and 2 weeks afterwards they will send me a text telling me that ive...
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MariaST
Straight Talk Wireless Verified Representative
#1371945

Hi. I'm Maria from Straight Talk Wireless. We're sorry for the inconvenience that you've experienced. Let us help you in resolving your issue. Please send us an email with you...

Author
Location
Atlanta, Georgia
Reason of review
Not as described
Review #1104271 is a subjective opinion of poster.
0 comments

Straight Talk Wireless in Atlanta, Georgia - Been having problems with Total Wireless since I got it

Have to go outside to talk with anybody abd oh yeah it's been 90 + degrees with humidity feels like 105. Not to mention I have a serious pain condition that stress makes it worse. Total Wireless sucks. Going back to Verizon or to Sprint
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Author
Location
Atlanta, Georgia
Reason of review
Bad quality
Review #1081704 is a subjective opinion of poster.
1 comment
4.0
Details
Been on auto pay for quite a few years now, and love it, only paying 47.53 a month and don't have to worry about rushing to the store and buying a card. This is less than buying one at the store and saving the hassle of inputting long numbers of running to my computer...
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MariaST
Straight Talk Wireless Verified Representative
#1354020

Hi. I'm Maria from Straight Talk Wireless.Thank you for being a Straight Talk customer. I understand how you feel about our customer care service. Rest assured that we will im...

Author
Location
Atlanta, Georgia
Pros
  • Auto pay
Cons
  • To reach customer service is a nighmare
Reason of review
Good quality
Review #1078444 is a subjective opinion of poster.
1 comment
I just received my LG Rebel phone from Straight Talk by FedEx, yesterday. I ordered the phone with a $45 unlimited plan. So I spent nearly $100 altogether. And for what? For a phone that won't even *** activate. Robbery. I followed the instructions and went online to...
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MariaST
Straight Talk Wireless Verified Representative
#1345246

Hi. Im Maria from Straight Talk Wireless.Were sorry for the trouble.To resolve the problem, please click on this link http://bit.ly/2gQCmUz?caseId= to chat with a live agent o...

Author
Location
Atlanta, Georgia
Reason of review
Order processing issue
Review #1067022 is a subjective opinion of poster.
1 comment
Bought 2 packages to byop. Was supposed to be activated on 4-1-16. Was turned on 4-3 to be turned off. The guy cussed me then turned my phone off, air time and SIM put on another phone in Texas and I live in Mississippi. Then I have to go repurchase another package...
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MariaST
Straight Talk Wireless Verified Representative
#1141357

Hi. I’m Maria from Straight Talk Wireless. We're sorry for the trouble. To resolve the problem, please send us an email with your account information to ST.CorpResolutionTeam@...

Author
Location
Atlanta, Georgia
Reason of review
Poor customer service
Review #825622 is a subjective opinion of poster.

Contact Straight Talk Wireless Customer Service

Mailing Address:
Straight Talk, Inc
Attention: Executive Resolution Department 9700 NW 112th Avenue
Miami, Florida 33178
United States
Phone:
(877) 430-2355
All Straight Talk Wireless Contacts

Straight Talk Wireless Products and Services Reviews

Latest Question

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1 comment
Untrained customer service employees unable to provide service only repeat procedures. Continuous transfers from one department to another never solving a problem only pointing out customers lack of following their procedures.
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MariaST
Straight Talk Wireless Verified Representative
#1169500

Hi. I’m Maria from Straight Talk Wireless. We're sorry for the trouble. To resolve the problem, please send us an email with your account information to ST.CorpResolutionTeam@...

Author
Location
Atlanta, Georgia
Reason of review
Poor customer service
Review #734644 is a subjective opinion of poster.