Straight Talk Wireless Replacement Reviews in Cleveland, Georgia
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Straight Talk Wireless in Cleveland, Georgia - NOT RIGHT !!!!!!
Sent my Galaxy S2 phone in since it was under warranty due to malfunction. (not from anything I did) They sent me a replacement phone ..A ZTE SOLAR that is not even close to being compatible to the S2 Galaxy. When I called to find out why they replaced my phone with a much cheaper and less compatible phone the response I got was " read your terms and conditions". Still after speaking to several people about this...It seems nobody can tell me the name of the CEO of the company or where to find the information. They sent me to a complaint website that does not disclose that information either. I am thoroughly disgusted with Straight Talk. I also offered to pay the difference for a upgrade..I do not want a downgrade !!!! It looks to me like that someone would listen to how the consumer feels. I feel like they took advantage of me and I still have not even opened the so called compatible phone they sent to me as a replacement. All I want is another Galaxy S2 and if not I am willing to pay for the upgrade for a Galaxy S3. Also, I have purchased several accessories for my S2 and I can not use them now. I am getting nowhere with this company. My husband, son, daughter, mother, father and granddaughter all use straight talk and I am the one that convinced them to switch. I feel like a fool and pray that none of there phones malfunction. I am more and more convinced they have gotten so big with this straight talk that they have forgot about the few that have problems with their products. I always was very impressed with the service with Straight Talk but I am very much disappointed this time. I feel that it is only FAIR to give me back what I gave them. I sent in the S2 Galaxy and I just want the same back. That is all.
Straight Talk Wireless Replacement
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