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Straight Talk Wireless review in Savannah, Georgia: Wells fargo

hackers from wells fsrgo in my phone doing inapporiate touching in priavate parts. tearing me inside my ovaries and organs.
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1 comment
MariaST
#1691311

Hi, PissedConsumer1397354. I'm Maria from Straight Talk.

We would like to apologize for any inconvenience that our service has caused you. To help us serve you better in the future, please feel free to chat with us at http://bit.ly/2CuBvXO or call 1-877-430-2355. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST.

You can also use our self-service menu by simply texting the word HELP to 611611. Thank you.

Review
#1397354 Review #1397354 is a subjective opinion of poster.
1.6
Details
I called to have my number swapped to a new phone, and I wanted to keep my number, the put a complete different number on the new sim card I called on with the new service plan. I called them back to have them swap the number and then they said they could not do that...
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1 comment
MariaST
#1438704

Hi. This is Maria from Straight Talk Wireless.

I do apologize for the inconvenience that you've experienced. We are determined to help you in retrieving your phone number. Let us further check your account so we can provide a concrete resolution for that issue. Please chat with us using this link http://bit.ly/2CuBvXO.

For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information.

Review
#1198926 Review #1198926 is a subjective opinion of poster.
Product
Straight Talk Wireless Sim Card
Cons
  • Nobdy was willing to try anything different to help
  • People who couldnt speak good english
  • Fact i had to lose money
Reason of review
Return, Exchange or Cancellation Policy
Loss
$50
Preferred solution
Let the company propose a solution
Tags
  • Straight Talk trac Phone

Straight Talk Wireless OMG!!! Nightmare!

I made the mistake of ordering my first Android phone as it was practically free. it was ordered for my birthday by family and of course arrived the day after! I open the phone and charge it up per instructions, then change my number over to it. I made my first call and about 1 minute into the call, the phone starts heating up and by minute two, was burning my ear!. I immediately changed my number back to my old phone and called the Customer Service number. There was so much noise from all the other CS people in the room there, I couldn't hear the person I was speaking to. Turns out the so-called CS for Straight Talk is in a Foreign Country! I spent 35 minutes on the phone with her trying to get her to understand that this was not only a defective phone, but a dangerous one, that I thought it might have caught fire. She told me she was making out a return ticket. She then said that she was transferring me to a department that would send me a packing slip to return the phone and I was promptly disconnected. I had to go through the entire 35 minute thing again with another CS person because, guess what, she never made a note on the account! Then, this person transferred me to another department that said, no, you wont be getting a packing slip because YOU have to pay to ship the defective phone back!!! I was hopping mad, so she transferred me to another place this time a manager. Again, no ticket and I had to go through the whole thing AGAIN! So now, I had been on the phone for about an hour and a half. He could hardly be understood because of the accent and I asked him if Straight Talk would comp me on the shipping. No! This is what you have to look forward to with Straight Talk. The worst of the worst! I saw another posting here that gives the number for a Better Business rep at Tracfone in Miami which is the parent company. The poster said the BBB rep took care of her so I am going to call tomorrow. You have been warned. Don't use Straight Talk!!! Walmart is just as guilty by the way, I called them to complain and asked for the office that handles Straight Talk. The CS rep refused and only offered to leave a comment. I will let yall know what happened..
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1 comment
Earma
#661353

1. If this is the only foreign support you deal with, you either never call any support number or have very good luck.

2. Androids are not made by Straight Talk, the phone messing up isn't their fault. You should have looked into replacing it or getting another.

3. I don't blame them at all for not compensating you on the shipping. You wanted the faster shipping, it was optional and wouldn't have been used if you hadn't wanted it there faster.

4. Good luck with the BBB representative, please let us know how it goes ,)

Review
#415344 Review #415344 is a subjective opinion of poster.
Loss
$25
Straight Talk is the worst cell phone company in history. Go ahead and buy a real cell phone plan - the money you think you are saving isn't worth the hassle of dealing with this company. You will be glad you spent money on something reliable rather than this...
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1 comment
Anonymous
#156732

I have been having the same problem. When I called and finally got through after holding for 20 minutes...

the man was arguing with me because i explained that unlimited mean no limits and he sat there and told me that the walmart add had not stated unlimited web access. i asked him if he had ever seen the walmart add to which he said :what is this walmart you mean straight talk... umm no!

i asked for a supervisor and then about a second later they disconnected my call. And yes I believe the few days you are speaking of was a nation wide event!

Review
#180701 Review #180701 is a subjective opinion of poster.
Service
Straight Talk Wireless Cell Phone Activation

Contact Straight Talk Wireless Customer Service

Website:
Mailing Address:
Attention: Executive Resolution Department 9700 NW 112th Avenue
Miami, Florida 33178
United States
Phone:
(877) 430-2355
All Straight Talk Wireless Contacts

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