State: Georgia Product: Straight Talk Wireless Replacement Clear all filters (0 of 37 reviews match)
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Sent my Galaxy S2 phone in since it was under warranty due to malfunction. (not from anything I did) They sent me a replacement phone ..A ZTE SOLAR that is not even close to being compatible to the S2 Galaxy. When I called to find out why they replaced my phone with a...
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Anonymous
Bri

ok...I have to update this situation that I posted.....I finally gave in and activated the so called replacement phone they sent me.( by the way no front camera even) well...s...

Anonymous
Anonymous

The exact same thing happened to me! They at least should tell you that you are getting a downgrade prior to sending it to you. I paid more for my S2, and even purchased the w...

Product
Straight Talk Wireless Replacement
#496301

Straight talk wireless

After 7 calls to a non customer service dept., none of the non- English speaking reps. could determine a fix for my problem. The phone could not use SD memory Only 157MB of memory is usable. Phone was under warranty and needed replacement. They would replace the phone within 2 weeks after receiving the defective phone. That would mean 3 weeks with no phone. LG phone. They do no support the warranty on their phones. The actions they had me take were not even specific to my phone, rather generic fixes that appeared to be read from a script. Buyer beware!!
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Straight Talk Wireless Replacement
#415230
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i call the customer care center to get a tracking number because it shows that my replacement phone was shipped and show be here in the next to days and they give me the run around and give me a manager toll free number that dose not work keep saying i dont know what i...
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sessa
sessa

Tip of the day: Punctuation is your friend. Your welcome.

Product
Straight Talk Wireless Replacement
#409017

Straight Talk Wireless - Replacement ***

I ordered a new phone which despite being listed as appropriate for my zip code got very poor reception. It took 3 separate conversations to get customer service to agree to replace the phone.Then began a series of conflicting and contradictory information given by a slew of "supervisors" and "managers." In total I've talked to 10 of these individuals, the majority of whom stuck to a script, regardless of any questions I posed. The non-working phone was received in their warehouse on March 13. Due to a series of screw ups no one can explain the replacement phone wasn't released for shipment until yesterday.I sent emails to Ms. Calderon and customerescalations@tracfone(not a typo)and got no response.Replacement phone is suppose to arrive tomorrow. I have been without cell service for nearly two weeks, not counting the week I spent trying to convince customer service that the phone didn't work in my neighborhood.Until this point, except for a few issues with the RESERVE, I'd been happy with Straight Talk. But if you order a new phone MAKE SURE it is tied to a carrier who provides very good coverage in your area.
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Straight Talk Wireless Replacement
#394810
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I ordered a refurbished cell phone from Straight Talk in May 2012 and the phone arrived with the wrong power cord attached. I could not wait for a replacement so I bought a new phone and changed service providers. I sent Straight Talk their phone back within two weeks...
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Anonymous
ohmarr

Same problem. They are horrible! Still waiting 2months later. Spoke with numerous reps/ call centers, and they act like they are checking on their computers but always come...

Product
Straight Talk Wireless Replacement
#346879
When my phone quit working under warranty, I sent it to their repair center. They called and said the replacement was being sent to me. Months latter I still have no phone. Calling them is useless and as I discovered online, they do this to everyone. STRAIGHT TALK...
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Straight Talk Wireless Replacement
#325221