Seller: Straight Talk Wireless State: Georgia Product: Straight Talk Wireless Replacement Clear all filters (0 of 38 reviews match)
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Straight Talk Wireless in Cleveland, Georgia - NOT RIGHT !!!!!!

Sent my Galaxy S2 phone in since it was under warranty due to malfunction. (not from anything I did) They sent me a replacement phone ..A ZTE SOLAR that is not even close to being compatible to the S2 Galaxy. When I called to find out why they replaced my phone with a much cheaper and less compatible phone the response I got was " read your terms and conditions". Still after speaking to several people about this...It seems nobody can tell me the name of the CEO of the company or where to find the information. They sent me to a complaint website that does not disclose that information either. I am thoroughly disgusted with Straight Talk. I also offered to pay the difference for a upgrade..I do not want a downgrade !!!! It looks to me like that someone would listen to how the consumer feels. I feel like they took advantage of me and I still have not even opened the so called compatible phone they sent to me as a replacement. All I want is another Galaxy S2 and if not I am willing to pay for the upgrade for a Galaxy S3. Also, I have purchased several accessories for my S2 and I can not use them now. I am getting nowhere with this company. My husband, son, daughter, mother, father and granddaughter all use straight talk and I am the one that convinced them to switch. I feel like a fool and pray that none of there phones malfunction. I am more and more convinced they have gotten so big with this straight talk that they have forgot about the few that have problems with their products. I always was very impressed with the service with Straight Talk but I am very much disappointed this time. I feel that it is only FAIR to give me back what I gave them. I sent in the S2 Galaxy and I just want the same back. That is all.
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8 comments
Anonymous
#844069

ok...I have to update this situation that I posted.....I finally gave in and activated the so called replacement phone they sent me.( by the way no front camera even) well...sure enough 3 days later the volume does not work. I through the dang phone and it is now in pieces.

I went to prepaid Verizon with the moto g phone and I am thankful...so very thankful to have to never deal with straight talk again. Yes I will have to pay a little extra for data but by the time I have to replace a phone, deal with straight talk customer service it is worth every penny...

Good Luck to all you straight talk people. I am over it !!!

Anonymous
#833739

The exact same thing happened to me! They at least should tell you that you are getting a downgrade prior to sending it to you.

I paid more for my S2, and even purchased the warranty through walmart.

However, walmart told me I had to go through straight talk since it was less than a year. The customer service was very rude, and I could barely understand them.

MariaST
#835014
@Anonymous

I am Maria and I work with Straight Talk. Please let me help you get this resolved.

Send me an email at ST.CorpResolutionTeam@straighttalk.com and we will resolve your problem right away.

Include your name, a contact number and your cell phone number or phone serial number. Please copy and paste your comments from the blog and include it in your email or you can chat with us live @ http://bit.ly/16DrgbW .

MariaST
#891177
@Anonymous

Hi. We apologize for the trouble.

To further assist you, please send us an email with your account information to ST.CorpResolutionTeam@straighttalk.com or you can click on this link http://bit.ly/19Cre0y to chat with live agent. Thank you.

MariaST
#891179
@Anonymous

Hi. We apologize for the trouble.

To further assist you, please send us an email with your account information to ST.CorpResolutionTeam@straighttalk.com or you can click on this link http://bit.ly/19Cre0y to chat with live agent. Thank you.

Anonymous
#833027

Waste of time to contact customer service. They are no help and refuse to transfer you to anyone that can possibly help. Very, very frustrating dealing with this company.

Anonymous
#832252

Oh and by the way..I contacted the Straight Talk Maria. What a waste of time also.

I am over it now and moving on. I certainly plan on contacting everyone to let them know what Straight Talk has done to me over this phone situation.

You are simply at their mercy and they have none.

MariaST
#828843

Hi, this is Maria with Straight Talk. I read your post and am sorry that you are having problems.

Please send me your contact information to the following email address ST.CorpResolutionTeam@straighttalk.com. We can help you get the problem resolved right away.

Please include your name, phone serial number or cell phone number. Just copy and paste your comments from the blog and include it in your email or you can chat with us live @ http://bit.ly/16DrgbW .

View more comments (7)
Review
#496301 Review #496301 is a subjective opinion of poster.
Service
Straight Talk Wireless Replacement
Loss
$349

Straight talk wireless

After 7 calls to a non customer service dept., none of the non- English speaking reps. could determine a fix for my problem. The phone could not use SD memory Only 157MB of memory is usable. Phone was under warranty and needed replacement. They would replace the phone within 2 weeks after receiving the defective phone. That would mean 3 weeks with no phone. LG phone. They do no support the warranty on their phones. The actions they had me take were not even specific to my phone, rather generic fixes that appeared to be read from a script. Buyer beware!!
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Review
#415230 Review #415230 is a subjective opinion of poster.
Service
Straight Talk Wireless Replacement
i call the customer care center to get a tracking number because it shows that my replacement phone was shipped and show be here in the next to days and they give me the run around and give me a manager toll free number that dose not work keep saying i dont know what i...
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1 comment
sessa
#651592

Tip of the day: Punctuation is your friend. Your welcome.

Review
#409017 Review #409017 is a subjective opinion of poster.
Service
Straight Talk Wireless Replacement
Tags
  • toll free number

Straight Talk Wireless in Atlanta, Georgia - Replacement ***

I ordered a new phone which despite being listed as appropriate for my zip code got very poor reception. It took 3 separate conversations to get customer service to agree to replace the phone.Then began a series of conflicting and contradictory information given by a slew of "supervisors" and "managers." In total I've talked to 10 of these individuals, the majority of whom stuck to a script, regardless of any questions I posed. The non-working phone was received in their warehouse on March 13. Due to a series of screw ups no one can explain the replacement phone wasn't released for shipment until yesterday.I sent emails to Ms. Calderon and customerescalations@tracfone(not a typo)and got no response.Replacement phone is suppose to arrive tomorrow. I have been without cell service for nearly two weeks, not counting the week I spent trying to convince customer service that the phone didn't work in my neighborhood.Until this point, except for a few issues with the RESERVE, I'd been happy with Straight Talk. But if you order a new phone MAKE SURE it is tied to a carrier who provides very good coverage in your area.
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Review
#394810 Review #394810 is a subjective opinion of poster.
Service
Straight Talk Wireless Replacement
I ordered a refurbished cell phone from Straight Talk in May 2012 and the phone arrived with the wrong power cord attached. I could not wait for a replacement so I bought a new phone and changed service providers. I sent Straight Talk their phone back within two weeks...
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1 comment
Anonymous
#726944

Same problem. They are horrible!

Still waiting 2months later.

Spoke with numerous reps/ call centers, and they act like they are checking on their computers but always come back with the same response. No we don't have it in our system.

Review
#346879 Review #346879 is a subjective opinion of poster.
Service
Straight Talk Wireless Replacement
Loss
$97
When my phone quit working under warranty, I sent it to their repair center. They called and said the replacement was being sent to me. Months latter I still have no phone. Calling them is useless and as I discovered online, they do this to everyone. STRAIGHT TALK...
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Review
#325221 Review #325221 is a subjective opinion of poster.
Service
Straight Talk Wireless Replacement
Loss
$150

Contact Straight Talk Wireless Customer Service

Mailing Address:
Straight Talk, Inc
Attention: Executive Resolution Department 9700 NW 112th Avenue
Miami, Florida 33178
United States
Phone:
(877) 430-2355
All Straight Talk Wireless Contacts

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