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Update by user Feb 27, 2022

Listed below are receipts as well as the ups order for when I had phone shipped back via Straight Talks label that I had to print off at UPS store as was directed by customer support.I still have not received my phone back nor a replacement phone. Straight Talks stated they could not prove it without a tracking number.Can you please deal with them as I am fed up with the *** they hand you as well as the time you are on the phone.

Original review posted by user Jan 28, 2022

My phone was sent back to company through ups in October 2021. I just bought the phone 15 days before.

Walmart said it was a few hours past exchange. Straight talk said they would send me a label and ro go to ups and have phone shipped back to them and they would replace it. Ive been calling weekly as it is now January 28, 2022 and im constantly told 3 to 5 days. A few weeks ago i started taking customer service name and employee number.

This last time worker swore i would have it by january 28, 2022. No phone again today. I called and got hung up on three different times. Kast worker told me it wasnt shipped and wouldnt be here.

When i asked why i was told id be transferred and they hung up again.

I bought the samsung a 52 for almost $500. I also bought a 130 day phone card. I have had no phone service. No phone.

That was almost a $1000 i spent.

Im locked out of my bank accounts, my digital accounts, my facebook, my cryptocurrency and email accounts. This has screwed everything up in !y life. I dont know what to do.

I cant get anywhere witj straight talk.ive been a customer for 14 years. P!ease help

User's recommendation: Do not buy.

Monetary Loss: $111111.

Preferred solution: Newest samsung phone, mins replaced. Compensated for locked out of bank accounts and duress.

Straight Talk Wireless Pros: Good coverage in unted states.

Straight Talk Wireless Cons: Zero customer concern.

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Hi Terri N Xgv. This is Maria from Straight Talk Wireless.

We're sorry to know that you still haven't received your replacement phone. We never want you to feel this way. Having a working phone is always important. It's our goal to look into this for you so we can find a resolution.

Please chat with us using this link

For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information.


Straight talk has totally screwed me over. I have given them all the info required.i even gave them the number off my bank statement to prove my transaction that I sent them my phone to be replaced to their warehouse.

Their employee is whim sent the ups label to print and ship! I am still without a phone. They have not offered me my money back for the 14 day old phone , Samsung a51, nor the four month time I bought the same day. Almost a $1000 I am out.

I am still locked out of all my cryptocurrency accounts, digital bank accounts and my Hotmail! I'm losing more money left and right. I am experiencing homeless now also. I'm 48 years old and never endured this before.

People stop their identification authentication on your devices! Don't do it! Help! I need a lawyer!

Also future customers, they provide a link to talk to someone but then when I utilized it I was told they cannot help me I will have to call them!!!! So once again another deception from straight talk Terri Nix-Jeffries Person whom made original complaint


Hey Maria! I did and was told they cannot help me I need to borrow a phone and call in!

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