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My name is Betty Petty. My phone number is 636-212-****.

I purchased a phone on your website on February 10,2022. Your company sent it to the wrong address in Kansas City, I fought for a week with straighttalk and fed ex. Fed ex said straighttalk had to change the address and straighttalk told me to get bent. so I had to drive there to retrieve it and fight to find which old neighbors took it.

Nevertheless, I didnt receive the actual phone until 3/1/22 and I was told by one of your representatives that the 7000 points that I earned from buying the new phone would be available on 3/13/22. Now I have tried to talk to your company several times and nobody will even listen to me. I just want the points to redeem my plan, because I think its fair since the trip to KC was not cheap. I spent almost 300 just to get my phone that I paid 326$ for, and now they tell me its not even unlocked so that I can sell it!?!?!

Ive been with your company for over 5 years, and I am late once or twice but I always reactivate.

I dont understand why this has been such a problem, I would like someone to respond please because I want to either give you this phone back and change companies, or use my hard earned points. Please!

Thank you,

Betty P

User's recommendation: Just don’t.

Monetary Loss: $600.

Preferred solution: Full refund.

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Hi Betty P Fzp. This is Maria from Straight Talk Wireless.

We're sorry to know that you've encountered some issues with the shipment of your phone and with your reward points. We never want this to happen to any of our customers. Let's go over all the details and options together to resolve this issue. Please chat with us using this link .

For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information.

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