Straight Talk Wireless - I have been waiting 40 days to get my replacement phone and have to call in every other day, spend 1/2 hour on the phone and they keep telling me wait 3-5 days for it to show up.
Getting my replacement phone after receiving my old phone 40 days ago.
I think they really do not care that much of customer service.
User's recommendation: Get a better phone company, not Straight Talk.
Preferred solution: Deliver product or service ordered.
Straight Talk Wireless Pros: Cheap, Cheap and no contract.
Straight Talk Wireless Cons: Customer service.
Location: Denver, Colorado
Thank You for Your Reply! We are processing your message.
Comments
Please avoid publishing any personal information and promotional content
Hi David L Emp. This is Maria from Straight Talk Wireless.
We're sorry to know that you still haven't received your replacement phone. We understand how you feel. Give us the opportunity to gather some information about this inconvenience, so we can escalate it and get in touch with you as soon as possible. Please chat with us using this link http://***/2CuBvXO.
For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information.
Hi David L Emp. This is Maria from Straight Talk Wireless.
We're sorry to know that you still haven't received your replacement phone. We understand how you feel. Give us the opportunity to gather some information about this inconvenience, so we can escalate it and get in touch with you as soon as possible. Please chat with us using this link http://***/2CuBvXO.
For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information.