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It took Straight Talk 3 weeks to complete my port in requests from Spectrum
Mobile. My phone worked fine for 2 days, and then I had no service at all.
When I called customer service. I was told that my number had been ported out without my permission to Simple mobile. They claim that they retrieved my phone number, but it has been going on 15 days that I cannot receive calls/texts. I have spoken with at least 50 employees/supervisors, as well as corporate team members.
Nobody is willing to help. I filed complaints with both Better Business Bureau and FCC.
My next step will be to hire an attorney. This company is beyond unethical and continuously runs their business illegally.
User's recommendation: File complaints with FCC to expose illegal practices.
Monetary Loss: $38.
Preferred solution: My phone needs to work immediately. I have no service. Once I am able to port my phone number out, I want a full refund. My phone number must remain active, so that I can port out..
Straight Talk Wireless Pros: Low prices.
Straight Talk Wireless Cons: Four days not receiving and not being able to place calls, Worst customer service ever, Bills are wrong, Using people who cannot understand what i say.