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2 comments
We cancelled 4 months ago and they continue to charge us and take payment out of checking account. Time for a better business Bureau complaint!
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MariaST
Straight Talk Wireless Verified Representative
#1220654

Hi. I’m Maria from Straight Talk Wireless. We are sorry for the trouble. For further assistance, please contact one of our customer care representatives at 1-877-430-2355 or c...

Author
Location
Moline, Illinois
Reason of review
Return, Exchange or Cancellation Policy
Review #927145 is a subjective opinion of poster.
1 comment
1.4
Details
Straight Talk Wireless - Not using this horrible company any more!
My two month old phone can no longer find service and these *** can't fix the problem. I do not have all day to chase this problem. I'm busy, I have a lot to do. I expect reliability for my money. I did not get any. This company has now lost my money and my...
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MariaST
Straight Talk Wireless Verified Representative
#1207502

Hi. I’m Maria from Straight Talk Wireless. We're sorry for the trouble. To resolve the problem, please send us an email with your account information to ST.CorpResolutionTeam@...

Author
Location
Kankakee, Illinois
Cons
  • Phone breaking after less than 2 months of use
  • Lack of tech support
  • When they couldnt figure it out they hung up on me
Reason of review
Damaged or defective
Loss
$89
Preferred solution
Full refund
Review #912256 is a subjective opinion of poster.
1 comment
1.0
Details
My daughter has had straight talk for 2 years because of where we live, and it is the most worst service ever! She loves to watch Christian info on You Tube, but only after 5 days, all of her video play runs out! Every time she calls customer service, which has been at...
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MariaST
Straight Talk Wireless Verified Representative
#1183355

Hi. I’m Maria from Straight Talk Wireless. We're sorry for the trouble. To resolve the problem, please send us an email with your account information to ST.CorpResolutionTeam@...

Author
Location
Danville, Illinois
Cons
  • Im still waiting for a replacement phone
  • Losing my time and waiting to have a phone that works
  • Tech support customer service
Reason of review
Poor customer service
Loss
$1080
Preferred solution
Let the company propose a solution
Review #879597 is a subjective opinion of poster.
1 comment
1.0
Details
StraightTalk is the worst cell phone provider I have ever been with. I just started service with them on 2/27/16. I am half way through my month and I have used up 5gb of data and have been reduced to slower speeds. I called customer service to find a solution to my...
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MariaST
Straight Talk Wireless Verified Representative
#1127064

Hi. I’m Maria from Straight Talk Wireless. We're sorry for the trouble. To resolve the problem, please send us an email with your account information to ST.CorpResolutionTeam@...

Author
Location
Franklin Park, Illinois
Cons
  • Refusal to help
  • Being lied to
  • Employee knowledge
Reason of review
Poor customer service
Loss
$25
Preferred solution
Let the company propose a solution
Tags
  • straight talk refund
Review #808904 is a subjective opinion of poster.
1 comment
Straight Talk Wireless -  Worst customer service..... liars and rude!
I washed my phone two weeks ago Monday . I have and had an iPhone 5 . After calling Walmart in Lawrenceville annoyed to see if they had straight talk and they knowledged that they did, I drove there after work and they sold straight talk cards but not the phones. So...
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MariaST
Straight Talk Wireless Verified Representative
#1117625

Hi. I’m Maria from Straight Talk Wireless. We're sorry for the trouble. To resolve the problem, please send us an email with your account information to ST.CorpResolutionTeam@...

Author
Location
Carmi, Illinois
Reason of review
Poor customer service
Review #796929 is a subjective opinion of poster.
0 comments

Straight Talk Wireless - Internet Service Review from Alorton, Illinois

1.8
Details
Have had straight talk for more than two years, service has been great up until the end of 2015. Noticed my internet bogging down past below 2g. This would happen a day, sometimes two days after making my monthly payment. ST says it's due to using all of my monthly 5GB high speed internet. I MONITOR MY DATA USAGE. 354MB of data usage do not equal 5.0GB! ST also claims once passed 5.0GB, speeds drop to 2g... I can't even load the Google search engine page. Legal action will be taken soon.
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Author
Location
Alorton, Illinois
Reason of review
Problems with payment
Review #787191 is a subjective opinion of poster.
1 comment
After numerous phone calls, waiting for reps and conversations, one rep said he was doing an upgrade which i think was a lie guaranteeing the problem would be solved. It wasnt. I ended up being rold that i needed to call from another phone. They could have directed...
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MariaST
Straight Talk Wireless Verified Representative
#1084743

Hi. I’m Maria from Straight Talk Wireless. We're sorry for the trouble. To resolve the problem, please send us an email with your account information to ST.CorpResolutionTeam@...

Author
Location
Huntley, Illinois
Reason of review
Poor customer service
Review #759033 is a subjective opinion of poster.
1 comment
2.0
Details
My calls not go threw, phone start beep beep after dial number
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MariaST
Straight Talk Wireless Verified Representative
#1169501

Hi. I’m Maria from Straight Talk Wireless. We're sorry for the trouble. To resolve the problem, please send us an email with your account information to ST.CorpResolutionTeam@...

Author
Location
Crystal Lake, Illinois
Reason of review
Bad quality
Review #727191 is a subjective opinion of poster.
1 comment
3.5
Details
I have had my phone for 3 months now, I have had the phone get warm, and turn.off all the apps. I don't have much. Now my webpages are loading extremely slow, and it's the beginning of a new month of service. I keeo cleaning my cache's, etc. to see if I can fix...
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MariaST
Straight Talk Wireless Verified Representative
#1045545

I am Maria and I work with Straight Talk. Please let me help you get this resolved. Send me an email at ST.CorpResolutionTeam@straighttalk.com and we will resolve your problem...

Author
Location
Oswego, Illinois
Reason of review
Bad quality
Review #713294 is a subjective opinion of poster.

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Mailing Address:
Straight Talk, Inc
Attention: Executive Resolution Department 9700 NW 112th Avenue
Miami, Florida 33178
United States
Phone:
(877) 430-2355
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0 comments

Straight Talk Wireless Phone Service Review

2.4
Details
I go to work every day happy to serve my valued customers as i understand they are the reason i have a job ..Try something. different you guys. do what you should do
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Author
Location
Winfield, Illinois
Review #707524 is a subjective opinion of poster.