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Straight Talk Wireless in Chicago, Illinois - Said my phone doesn't work

I tried renewing online and it said it didn't have my phone number. Customer service( if that's what u call it) SUCKS!!!. Don't do straight talk. I got my 30 day service then they can't help me anymore! Say my phone doesn't work with them, that's funny I'm talking with them on my phone. Ugh! Stress!!
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Review
#1390965 Review #1390965 is a subjective opinion of poster.
Service
Straight Talk Wireless Phone Service
Reason of review
Poor customer service
We cancelled 4 months ago and they continue to charge us and take payment out of checking account. Time for a better business Bureau complaint!
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2 comments
MariaST
#1220654

Hi. I’m Maria from Straight Talk Wireless.

We are sorry for the trouble.

For further assistance, please contact one of our customer care representatives at 1-877-430-2355 or click on this link http://bit.ly/19Cre0y to chat with live agent. Our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST.

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Review
#927145 Review #927145 is a subjective opinion of poster.
Reason of review
Return, Exchange or Cancellation Policy
1.4
Details
Straight Talk Wireless - Not using this horrible company any more!
My two month old phone can no longer find service and these *** can't fix the problem. I do not have all day to chase this problem. I'm busy, I have a lot to do. I expect reliability for my money. I did not get any. This company has now lost my money and my...
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1 comment
MariaST
#1207502

Hi. I’m Maria from Straight Talk Wireless.

We're sorry for the trouble. To resolve the problem, please send us an email with your account information to ST.CorpResolutionTeam@straighttalk.com.

Review
#912256 Review #912256 is a subjective opinion of poster.
Service
Straight Talk Wireless Mobile Phone Service
Cons
  • Undelivered promises for unused services
  • Lack of tech support
  • Phone breaking after less than 2 months of use
Reason of review
Damaged or defective
Loss
$89
Preferred solution
Full refund
Tags
  • Junk Phones
  • All Straight Talk Phones
  • Useless Customer Service

Straight Talk Wireless in Danville, Illinois - Awful service!

1.0
Details
My daughter has had straight talk for 2 years because of where we live, and it is the most worst service ever! She loves to watch Christian info on You Tube, but only after 5 days, all of her video play runs out! Every time she calls customer service, which has been at least 20 times!, she never gets anyone who speaks English, plus they never know what to do!!!!! 45 dollars a month and it is awful!! She did have Boost mobile for $35 a month and her video or data NEVER ran out but she can't get it anymore because of where we live! There are no Straight talk offices in our area and the employees at Walmart never have a clue about the phones! We just purchased a card yesterday, and she still has no video play, and when she called them, they told her that she had to wait until today for it to work!! Still doesn't!!! I think we have no other option but to contact the Better Business Berea! What a nightmare and a rip off!!!!!! Lori Hancock 217-260-9698
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1 comment
MariaST
#1183355

Hi. I’m Maria from Straight Talk Wireless.

We're sorry for the trouble. To resolve the problem, please send us an email with your account information to ST.CorpResolutionTeam@straighttalk.com.

Review
#879597 Review #879597 is a subjective opinion of poster.
Service
Straight Talk Wireless Mobile Phone Service
Cons
  • Im still waiting for a replacement phone
  • Losing my time and waiting to have a phone that works
  • Tech support customer service
Reason of review
Poor customer service
Loss
$1080
Preferred solution
Let the company propose a solution
1.0
Details
StraightTalk is the worst cell phone provider I have ever been with. I just started service with them on 2/27/16. I am half way through my month and I have used up 5gb of data and have been reduced to slower speeds. I called customer service to find a solution to my...
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1 comment
MariaST
#1127064

Hi. I’m Maria from Straight Talk Wireless.

We're sorry for the trouble. To resolve the problem, please send us an email with your account information to ST.CorpResolutionTeam@straighttalk.com.

Review
#808904 Review #808904 is a subjective opinion of poster.
Product
Straight Talk Wireless Mobile Hotspot Plan
Cons
  • Employee knowledge
  • Refusal to help
  • Being lied to
Reason of review
Poor customer service
Loss
$25
Preferred solution
Let the company propose a solution
Tags
  • straight talk refund
Straight Talk Wireless -  Worst customer service..... liars and rude!
I washed my phone two weeks ago Monday . I have and had an iPhone 5 . After calling Walmart in Lawrenceville annoyed to see if they had straight talk and they knowledged that they did, I drove there after work and they sold straight talk cards but not the phones. So...
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1 comment
MariaST
#1117625

Hi. I’m Maria from Straight Talk Wireless.

We're sorry for the trouble. To resolve the problem, please send us an email with your account information to ST.CorpResolutionTeam@straighttalk.com. For your convenience, you may contact one of our customer care representatives at 1-877-430-2355.

Our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST.

Review
#796929 Review #796929 is a subjective opinion of poster.
Reason of review
Poor customer service

Straight Talk Wireless - Phone Plan Review

I have been a member of straight talk wireless for years and ive never went over my data plan now adays itseems as if im paying the same price for slower data i just refilled my phone today and its still running very slow yall need to do something because im getting tired of being cheated out of my money and for god sake put people on the phone we can understand i speak english
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1 comment
MariaST
#1111655

Hi. I’m Maria from Straight Talk Wireless.

We're sorry for the trouble. To resolve the problem, please send us an email with your account information to ST.CorpResolutionTeam@straighttalk.com.

For your convenience, you may contact one of our customer care representatives at 1-877-430-2355. Our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST.

Review
#789766 Review #789766 is a subjective opinion of poster.
Service
Straight Talk Wireless Phone Plan
Reason of review
Problems with payment

Straight Talk Wireless - Internet Service Review from Alorton, Illinois

1.8
Details
Have had straight talk for more than two years, service has been great up until the end of 2015. Noticed my internet bogging down past below 2g. This would happen a day, sometimes two days after making my monthly payment. ST says it's due to using all of my monthly 5GB high speed internet. I MONITOR MY DATA USAGE. 354MB of data usage do not equal 5.0GB! ST also claims once passed 5.0GB, speeds drop to 2g... I can't even load the Google search engine page. Legal action will be taken soon.
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Review
#787191 Review #787191 is a subjective opinion of poster.
Service
Straight Talk Wireless Internet Service
Reason of review
Problems with payment

Straight Talk Wireless - Straight Talk Phone Upgrade Review from Huntley, Illinois

After numerous phone calls, waiting for reps and conversations, one rep said he was doing an upgrade which i think was a lie guaranteeing the problem would be solved. It wasnt. I ended up being rold that i needed to call from another phone. They could have directed me to directions on how to do what they wanted me to do when not using the phone. I ended up spending hours trying to figure it out. Finally found a code to get behind into a hidden page and there it was. A blank in the Smsc phone number. A little more search and plugged in the number. I was not able to text at all for days as i had no access to another phone and they were no help with such a simple solution. You're on your own with these guys. The second level woman tech was rude too.
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1 comment
MariaST
#1084743

Hi. I’m Maria from Straight Talk Wireless.

We're sorry for the trouble. To resolve the problem, please send us an email with your account information to ST.CorpResolutionTeam@straighttalk.com.

Review
#759033 Review #759033 is a subjective opinion of poster.
Reason of review
Poor customer service

Contact Straight Talk Wireless Customer Service

Mailing Address:
Straight Talk, Inc
Attention: Executive Resolution Department 9700 NW 112th Avenue
Miami, Florida 33178
United States
Phone:
(877) 430-2355
All Straight Talk Wireless Contacts

Straight Talk Wireless Products and Services Reviews

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2.0
Details
My calls not go threw, phone start beep beep after dial number
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1 comment
MariaST
#1169501

Hi. I’m Maria from Straight Talk Wireless.

We're sorry for the trouble. To resolve the problem, please send us an email with your account information to ST.CorpResolutionTeam@straighttalk.com.

For your convenience, you may contact one of our customer care representatives at 1-877-430-2355. Our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST.

Review
#727191 Review #727191 is a subjective opinion of poster.
Service
Straight Talk Wireless Phone Service
Reason of review
Bad quality