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Straight Talk Wireless in Chicago, Illinois - Said my phone doesn't work

I tried renewing online and it said it didn't have my phone number. Customer service( if that's what u call it) SUCKS!!!. Don't do straight talk. I got my 30 day service then they can't help me anymore! Say my phone doesn't work with them, that's funny I'm talking with them on my phone. Ugh! Stress!!
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Review
#1390965 Review #1390965 is a subjective opinion of poster.
Service
Straight Talk Wireless Phone Service
Reason of review
Poor customer service

Straight Talk Wireless Support Review

3.3
Details
Garbage. That's how i would review there support team. I just spent 360on a iphone i can't get into until i get someine with a computer to help.. and to top it off there "support" team activated my monthly plan and when i mentioned it i got hung up on.. after an hour on the phone.. and the supervisor is rhe one who hung up! Now I'm scrambling trying to get a computer to use to i can get on my phone before i my whole month gets wasted... i work very hard for the money i get.. so this really upsets me.. thanks straight talk for the worst customer service department known to be. Right up there with terracom
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1 comment
MariaST
#1050159

Hi. I’m Maria from Straight Talk Wireless.

We're sorry for the trouble. To resolve the problem, please send us an email with your account information to ST.CorpResolutionTeam@straighttalk.com.

Review
#719060 Review #719060 is a subjective opinion of poster.
Reason of review
Poor customer service

Straight Talk Wireless Phone Plan Review

1.0
Details
My phone needed a reset OMG IT TOOK 24 HOURS AND SIX TECH PEOPLE THAT NOBODY COULD UNDERSTAND ASK THEM TO TALK LOUDER BUT TO NO END IN SITE THE PHONE AND PLAN AT THE BOTTOM OF THE LAKE. SEE YA. SERVICES ARE DOWN RITE AWFUL AND NEVER GOT MY MONEY BACK FOR UNLAW CLAIMS OF UNLIMITED DATA YA RITE BETER FOR PONY EXPRESS AND A TALKING HORSE!!!
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Review
#648060 Review #648060 is a subjective opinion of poster.
Service
Straight Talk Wireless Phone Plan
Reason of review
Problems with payment

Straight Talk Wireless - Data Service Review from Chicago, Illinois

No data on 2nd day of service wtf
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1 comment
Anonymous
#993235

You might have to set up data and mms settings manually. Do a google search to find the current settings.

Mine didn't work right until I used the settings I found online. (word word word word word word word word word word word word word word word word word word word !!)

Review
#646187 Review #646187 is a subjective opinion of poster.
Reason of review
Bad quality

Straight Talk Wireless - Internet Service Review

Customer service. was poor. on hold for longer than 30 minutes. My internet has been slower since I aded money to my acont. Can't acsees gps or google play. and still customer service has NOT corected thease issues . CHRISTOPHERD.JONES24@GMAIL.COM
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2 comments
MariaST
#875932

I was about to give up on my phone until I found this email address for Straight Talk and they actually fixed all my problems. Now, I am glad I decided to give it another try.

Send them your name, cell number and serial number. The email address is ST.CorpResolutionTeam@straighttalk.com or you can chat with them live @ http://bit.ly/16DrgbW.

They will help you.

MariaST
#847784

I am Maria and I work with Straight Talk. Please let me help you get this resolved.

Send me an email at ST.CorpResolutionTeam@straighttalk.com and we will resolve your problem right away.

Include your name, contact number and your cell phone number or phone serial number. Please copy and paste your comments from the blog and include it in your email or you can chat with us live @ http://bit.ly/16DrgbW.

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Review
#515876 Review #515876 is a subjective opinion of poster.
Service
Straight Talk Wireless Internet Service

Straight Talk Wireless in Chicago, Illinois - Difficult Customer Service

Like others, I tried to switch to ST to save money. I wanted the Bring Your Own Phone option to port my existing AT&T number with my IPhone. Tried to do it online myself--it didn't work. The system assigned me a new number. Next, I called CS. That number was deleted, they even sent me a new SIM to start over. Called CS so they could do it. They did the same thing--did not port my original number. I was transferred, put on hold too long. I decided lower monthly bill not worth the trouble. Call centers are a pain!
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Review
#436825 Review #436825 is a subjective opinion of poster.
Service
Straight Talk Wireless Phone Service
Loss
$65

Straight Talk Wireless in Chicago, Illinois - Horrible customer service

I have had numerous problems with straight talk customer service. First is the frustration of their automated voice menu which has you dial the number they themselves provide for home service. After jumping through hoops to get to what you think is the correct service, you will be told they have to transfer you to the correct department. By now you have entered or spoken your phone number about 5 times. Now you get a terrible connection with someone on the other side of the planet who you cannot understand. Don't be surprised if you get hung up on as I have, even though I was courteous. If tbey can't resolve an issue you will be transferred over and over and the process starts again. Horrible! Internatiol calling for 2 months and it does not work. They have you follow a procedure to rectify the problem only to wind at square one. Exasperating! I tried to enroll in auto pay with my credit card and was told I had to call back againAt a later date. What?
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Review
#431363 Review #431363 is a subjective opinion of poster.
Service
Straight Talk Wireless Service Transfer

Straight Talk Wireless in Chicago, Illinois - Straight Talk FALSE BOGUS company

I have 2 lines with ST. During last 3 months I have problems with internet on both my phones. Data connection speed reduced to 0.01-0.008mbps download (0.15-0.2mbps up, 200-150ms ping) and when i call to customer service, they gave me several explanations. 1st reason is because I reach the limit of 1,5Gb and need to wait new service cycle. Next CS rep told me that the speed was reduced due to violation of paragraphs 6 and 7 of Terms and Conditions of Service. And my wife's phone was limited as well, due the violation of paragraphs 6 and 7. My wife don't use the internet in the phone too much, no more than for 1 or 2 videos on Youtube per months, and it is definitely violation of p.6 and 7. As well we are not able to send MMS or picture messages from our phones. BTW, there's no customer service, to ask, why I have a 1.5Gb data limits in everything unlimited plan. I called to CS several times with a question, what is my violation exactly, but they transferred me to answering machine with recorded message about agreement violations. Basically straight talk won't let me use internet because I violated section 6 and 7 under the terms and conditions just within the last 3 months. I've been with Straight Talk almost 2 years and haven't done anything different within the last 3 months. Both my phones are prepaid until May 2013 so I will get out from this BS pretty soon. They are so cheap...I can't believe, how dishonest are those crooks. I'm so sorry that I moved out from Boost Mobile and lost my $35 shrinkage plan. And now it will take another 18 months to restore it back. I wish you, straight talk crooks, and your methods of enrichment, to go bankrupt as soon as possible!!
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Review
#400819 Review #400819 is a subjective opinion of poster.
Loss
$1440
I had not had my straight talk phone for 15 days when it started to mess up. This is the second straight talk phone (Galaxy Samsung) that had the same issue of loud noises comming through the phone. I called to make sure I could return the phone and get my service and...
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24 comments
Anonymous
#1641219

Thank You for that number! I'm about to call it.

Hope I get results, finally.

My comment: STRAIGHT TALK SUCKS! BEN you are next.

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Review
#399946 Review #399946 is a subjective opinion of poster.
Service
Straight Talk Wireless Service Transfer

Contact Straight Talk Wireless Customer Service

Mailing Address:
Straight Talk, Inc
Attention: Executive Resolution Department 9700 NW 112th Avenue
Miami, Florida 33178
United States
Phone:
(877) 430-2355
All Straight Talk Wireless Contacts

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Straight Talk Wireless in Chicago, Illinois - I'm mad *** ***!!!

I've been a straight talk customer for 3yrs, and this isn't the first time I've had a problem but it is my first time complaining.I bought a new phone 2 days ago and I used the automated system to transfer my number over to another straight talk phone. When I call customer service I never seem to get a REAL PERSON!!! What's up with that? Anyway...I keep getting the same *** message saying to call back in 15mins. Someone needs to do something about this, I'm seriously thinking about changing my cellular service all because their customer service sucks!!!!!
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Review
#392011 Review #392011 is a subjective opinion of poster.
Tags
  • Support automation
  • Mathematics