New Reviewer

They just don't care. They keep you on hold, transferring you all over, and hang up on you.

None of them must enter anything in a database, because you get asked the same questions every time.

I hate Straight Talk. I'm gonna have a huge party when they go out of business.

User's recommendation: Go elsewhere.

Product or Service Mentioned: Straight Talk Wireless Customer Care.

Preferred solution: Deliver product or service ordered.

Straight Talk Wireless Pros: Potential savings of monthly bill.

Straight Talk Wireless Cons: Customer serive and refund issues, Cheating people out of their money, Holding time, Tech support.

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Hi, Christopher G Hye. This is Maria from Straight Talk Wireless.

We care deeply about our community and customers. We apologize for the trouble you have encountered with our customer service. This is not the kind of service we want you to have. We understand that your previous experience was unpleasant, and we wish to make it right for you.

Kindly chat with us using this link or contact our customer care at 1-877-430-2355.

We're available Monday-Sunday from 8:00 AM to 11:45 PM EST. You may also text the key word HELP to 611611.


Switch companies and stop crying about it.


not helpful they should solve issues for people.

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