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2 comments
1.7

Update by user Apr 14, 2020

Got ultimate unlimited plan but got buffered and was not over 60GB. Broke contract. Seek compensation within 24 hours or will continue processes of remediation ferviously.

Original review posted by user Apr 14, 2020

Poor customer service. Rude.

Got hung up on. No tty help. Discrimination at its finest. I am a U.S.

Taxpayer and qualify for government assistance involving communication assistance and it was not properly or promptly resolved as of yet. I seek approximately 5000 u.s.

dollars in compensation to resolve my dispute for compensation of my time and stress involving this whole situation as it put my family in harm in our time of crisis! No offers of less than stated will suffice.

Product or Service Mentioned: Straight Talk Wireless Ultimate Unlimited Phone Plan.

Straight Talk Wireless Pros: Monthly cost was good, Mobile internet speed, Phone and service plan.

Straight Talk Wireless Cons: Incompetence of customer service, Service is very poor very verry poor, Inability to fix problem, Network connectivity issues.

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#1852766

Hi Tj-cody stidham. This is Maria from Straight Talk Wireless.

We apologize for the inconvenience we have caused you. Allow us to check on it for us to work with it and get this resolved. To assist you with it, please chat with us at http://bit.ly/2CuBvXO. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST.

You can also use our self-service menu by simply texting the word HELP to 611611. Thank you.

#1852631

Hi Tj-cody stidham. This is Maria from Straight Talk Wireless.

We understand where you are coming from and how frustrating this has been. Please know that it is never our goal to let you experience such troubles. Allow us to further review your account so we can help you fix the issue. Kindly chat with us at http://bit.ly/2CuBvXO, or call us at 1-877-430-2355.

For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also use our self-service menu by simply texting the word HELP to 611611.

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