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I wrote a previous review about my service being disrupted four months in a row and I was told I had to go online and renew my service when it wasnt time every time I called support. To avoid confrontation I went ahead and did so feeling like there was a communication barrier between me and Support where they didnt understand what I was trying to say.

After having enough of trying to deal with it I change carriersAnd after changing carriers try to port my number and they told me that because there was no minutes on my phone that I would have to add $10 to my account to activate my phone again to do the wire the number transfer after theyve been cutting my phone off early every month and Ive just had to eat the days from that. The last month they cut it off 12 days early but Im supposed to pay 10 more dollars to get my number transferred. In the last time I spoke with someone they tried to tell me that my phone service has been off since January 28 but they cut my phone off on the 16th and I had to renew my service again and it was on until the end of February. Customer Support said that because my number had been deactivated for such a long time there was nothing they could do that I would have to pay the $10 when Ive got pictures of my phone number calling my friends phone on his car logs on February 23 month later than what theyre saying.

They only go by what theyve got documented and even if you send a picture to prove that their own they still dont know nothing about it. Last review I wrote I was told that they were going to check into my account and for me to contact them through this link and when I clicked on the link it sent me back to the same people that wouldnt help me to begin with and this for them checking on my account never heard nothing else back from that again and now its been over a month and I still dont have my number did I do business with. This has been a really big financial burden on me and they just dont seem to care and want more money after theyve taken from me for four months. If their systems right in my phone Ive been deactivated since January 28 then how did I make a phone call at the end of February to my friend that you can clearly see in the picture that I circled the time and date of the call.

But thats irrelevant to them because their system says January 28. Thats the date that my service was supposed to be cut off and they cut it off on the 16th 12 days early and I went back online and renewed my service because I had to have a phone then and cant work without it. Also have a pic of January 17 the day I woke up and had no service in window line to renew my service when it wasnt due and they sent me a welcome back message from Customer Support after they cut my phone back on.

And another picture of my straight talk app that shows my service end date as more proof. What is going on over a month and I still dont have my phone number and they dont seem to care all they want more money from me

Location: Cedartown, Georgia

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MariaST

Hi, Jonathan R Rlx. This is Maria from Straight Talk Wireless.

We are saddened to read your issue has not been resolved. Please know that this is not the kind of service we want our customers to experience. We would like to further investigate your account so we can provide a concrete resolution for this issue. Aside from calling our hotline number, you may also contact us via chat at https://***/support/contact.

We are available Monday-Sunday from 8:00 AM to 11:45 PM EST.

You may also text the word HELP to 611611. Thank you.

Latecia Ygo

I can’t change my password of my account

MariaST
reply icon Replying to comment of Latecia Ygo

Hi, Latecia Ygo. This is Maria from Straight Talk Wireless.

We offer our sincere apologies if you are not able change the password on your my account app. As your service provider, this is not what we want you to experience. We'd like to take a closer look at what's going on and ensure there is a resolution for you today. Kindly contact us via this chat link https://***/support/contact or call us at 1-877-430-2355.

We're open Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also text the word HELP to 611611.

Rest assured that we will do our best to rectify this issue. Thank you.

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