Santa Rosa, California
Not resolved
1.0
Details
2 comments

*** bastards sent test advising credit card was expiring. I went online to update. The transaction was refused. Twice. Said CALL STRAIT TALK.

I did. Took 45 mminutes. Explained and gave the new credit card info. Agent cancelled my service and never used the new card - I know I checked at my bank.

NO SERVICE.

Called again. Took 2 hours. Advised Agent I HAVE NO SERVICE. Further I paid for it before the *** cancelled it.

After another hour, the 2nd agent said she corrected the problem.

I have since learned, she did not activate my phone number. I have no idea what number she activated but I am still not receiving calls from customers who have the correct number.

Called *** at Strait Talk again. Waiting ...... 30 minutes so far. PURE ***

Product or Service Mentioned: Straight Talk Wireless Phone Service.

Reason of review: Poor customer service.

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MariaST
#1121883

Hi. I’m Maria from Straight Talk Wireless.

We're sorry for the trouble. To resolve the problem, please send us an email with your account information to ST.CorpResolutionTeam@straighttalk.com.

pennyjakes
#1122064
@MariaST

isnt that the truth. if they knew whhat they were doing they would have already fixed this the first time but noooo *** up