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When I switched to straight talk it was great for the first year , I could call out from any where and look up anything on google with no problems but now I have to drive 3 miles to make a phone call and had to get an internet provider at my house so I can use my phone...
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1 comment
MariaST
#1773880

Hi ForgetfulBlackbird787. This is Maria from Straight Talk Wireless.

We sincerely apologize for the inconvenient experience that you had with our service. We'd like to speak with you to fully investigate the network status we have in your area. Rest assured that we will do our best to reconnect your phone to our network and reinstate the good service reception you had. Kindly chat with us at http://bit.ly/2CuBvXO.

For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information.

Review
#1697060 Review #1697060 is a subjective opinion of poster.
Pros
  • Unlimited data
  • Monthly cost was good
Cons
  • Poor service quality
Reason of review
Bad cell service
5.0
Details
Straight Talk Wireless - No Christmas present for me
My name is Dana ##. I have been a straight talk customer for a little over 6 months. I was a metro PCS customers for over three years until I moved to an area I couldn't get connection so by the advice of a few of my friends and customers I switched to you. I recently...
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1 comment
MariaST
#1620352

Hi UnluckyJaguar. This is Maria from Straight Talk Wireless.

I see you need help with your phone. Please chat with us using this link http://bit.ly/2CuBvXO. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST.

You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information. Thank you.

Review
#1433201 Review #1433201 is a subjective opinion of poster.
Product
Cell Phone
Reason of review
Damaged or defective
1.0
Details
I ordered a phone online Aug. 2nd. Aug. 5th received the incorrect phone. Was instructed by ST to return it and the correct phone would be shipped. It is now Sept. 7th. I have not received the correct phone, received credit on my account. Every time I call I get a...
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3 comments
MariaST
#1209673

Hi. I’m Maria from Straight Talk Wireless.

We're sorry for the trouble. To resolve the problem, please send us an email with your account information to ST.CorpResolutionTeam@straighttalk.com.

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Review
#914698 Review #914698 is a subjective opinion of poster.
Product
Cell Phone
Cons
  • Inability to fix problem
Reason of review
Order processing issue
Tags
  • Straight Talk Horrible Worst Comp

Straight Talk Wireless - Mobile Phone Service Review

I got Straight Talk wireless cuz I was having problems with Cricket and they're not know better can't get my phone to work I don't get picture messages hardly have service anywhere and then you can talk to a person there because they don't speak the same language and if they do you can't understand them they hang out with you and I don't give you your boss and none of them could fix the *** thing this company is good for *** *** I want my *** money back you *** ***
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2 comments
MariaST
#1203510

Hi. I’m Maria from Straight Talk Wireless.

We're sorry for the trouble. To resolve the problem, please send us an email with your account information to ST.CorpResolutionTeam@straighttalk.com.

For your convenience, you may contact one of our customer care representatives at 1-877-430-2355. Our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST.

zongbonger
#1203990
@MariaST

I've called several times and still don't have a phone that works taking my SIM card out and go up to Walmart and so they don't give me my *** money back I'm going to *** choke someone and I'm sending a *** email that's why I bought a phone by the way you give me any trouble give me my money back I'm filing a *** lawsuit

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Review
#906511 Review #906511 is a subjective opinion of poster.
Service
Straight Talk Wireless Mobile Phone Service
Reason of review
Bad quality

Straight Talk Wireless - Samsung Electronics Galaxy S Grand Prime Cell Phone Review from Potwin, Kansas

I've used Straight Talk for years, with no problems switching my phone number...well, their customer service leaves something to be desired. If you're trying for a specific number and or porting it over, there may be issues. My problem is I'm getting ready to return my Galaxy Grand Prime, after returning a Galaxy Core Prime last month. Both have major issues with overheating and the battery running down quickly, even when not in use. I don't play games, watch movies, read books, or otherwise do anything that should tax the battery. No idea about the overheating. I'm on a very fixed budget, and am not looking forward to getting another lemon, but afraid to switch carriers as well. Wondering if quality has just gone so far downhill, it's hit or miss with these phones?
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1 comment
MariaST
#1187906

Hi. I’m Maria from Straight Talk Wireless.

We're sorry for the trouble. To resolve the problem, please send us an email with your account information to ST.CorpResolutionTeam@straighttalk.com.

Review
#885661 Review #885661 is a subjective opinion of poster.
Product
Samsung Electronics Galaxy S Grand Prime Cell Phone
Reason of review
Bad quality
1.4
Details
I called about my update status being unavailable 3 times. The first person didn't even attempt to help me and in the end of the conversation said thank you for calling straight talk wireless and hung up. So then I called back and spoke with a lady who barely spoke,...
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1 comment
MariaST
#1162014

Hi. I’m Maria from Straight Talk Wireless.

We're sorry for the trouble. To resolve the problem, please send us an email with your account information to ST.CorpResolutionTeam@straighttalk.com.

Review
#851162 Review #851162 is a subjective opinion of poster.
Service
Straight Talk Wireless Customer Care
Cons
  • Internet is slow
  • Horrible customer service
  • Unable to update phone
Reason of review
Poor customer service
2.9
Details
I have a few numbers in Canada that I call from the US. I have the unlimited international plan. It was working fine for months. Today I try to call Canada and the phone dials a different number in other area codes. In my call log, it shows I dialed the correct...
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2 comments
MariaST
#1153875

Hi. I’m Maria from Straight Talk Wireless.

We're sorry for the trouble. To resolve the problem, please send us an email with your account information to ST.CorpResolutionTeam@straighttalk.com. For your convenience, you may contact one of our customer care representatives at 1-877-430-2355.

Our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST.

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Review
#841104 Review #841104 is a subjective opinion of poster.
Service
Straight Talk Wireless Unlimited Phone Plan
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
Tags
  • International Dialer App
1.0
Details
So My boyfriend has been with straight talk for over 2 years. He had never had any problems with them until he purchased a new Straight talk phone at Walmart. His SIM card did not fit into the new phone, so we called the company to activate the new SIM card, that came...
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1 comment
MariaST
#1121407

Hi. I’m Maria from Straight Talk Wireless.

We're sorry for the trouble. To resolve the problem, please send us an email with your account information to ST.CorpResolutionTeam@straighttalk.com. For your convenience, you may contact one of our customer care representatives at 1-877-430-2355.

Our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST.

Review
#801794 Review #801794 is a subjective opinion of poster.
Service
Straight Talk Wireless Cell Phone Activation
Cons
  • Inability to fix problem
  • Wasting my time
  • Being hung up on
Reason of review
Poor customer service
Tags
  • big deal
  • Straight Talk trac Phone

Straight Talk Wireless - Phone Plan Review from Parsons, Kansas

1.0
Details
I added time to my phone and y'all try to *** me every month I want my phone back on or my money back noww!!!!
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1 comment
MariaST
#1118237

Hi. I’m Maria from Straight Talk Wireless.

We're sorry for the trouble. To resolve the problem, please send us an email with your account information to ST.CorpResolutionTeam@straighttalk.com.

For your convenience, you may contact one of our customer care representatives at 1-877-430-2355. Our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST.

Review
#797272 Review #797272 is a subjective opinion of poster.
Service
Straight Talk Wireless Phone Plan

Contact Straight Talk Wireless Customer Service

Mailing Address:
Straight Talk, Inc
Attention: Executive Resolution Department 9700 NW 112th Avenue
Miami, Florida 33178
United States
Phone:
(877) 430-2355
All Straight Talk Wireless Contacts

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Straight Talk Wireless Phone Service Review

Continued autopay after service to broken phone was discontinued.Also did autopay after we discontinued service.Customer service totally sucks.
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Review
#679445 Review #679445 is a subjective opinion of poster.
Service
Straight Talk Wireless Phone Service
Reason of review
Problems with payment