I had been with StraightTalk for several years, but for the last year my service had declined to the point I could not make or receive a phone call unless I went outside my house. People with different services could use their phones, but mine would not make connection.
Starting in August 2017 I tried working with ST to fix the problem. First we changed out the SIM card, no better. Then they had me send in my older phone and they sent me a replacement. I still had no service, so I was obliged to find another provider.
Since then I have chatted, texted, messaged, phoned and written to corporate. All I get is a runaround. I've been lied to, hung up on and ignored. The rep on the phone never has any knowledge of the case, rarely speaks clear English, and does nothing except push me off to another phone number or link where they have a prepared list of phrases to say "sorry for the inconvenience, there's nothing I can do for you." I have made multiple requests for callbacks so I could speak with someone familiar with my case, and I have had days and days of my time wasted waiting for those calls only to be hung up on, rescheduled, and put right back in the same loop.
I finally got a callback, and I was fed a bunch of prepared buzzwords like “technology exchange?” and “networking problem” and “we are unable to processes anything at this time” Why can they do nothing? Because my phone is past the 30 day warranty period. I've been trying to work something out with them for 4 months, but they "cannot process anything at this time" because my phone is past the 30 day Warranty Period. I was offered two suggestions: 1.
Sell the phone to a StraightTalk customer 2. Buy my own phone elsewhere and activate a new account with them that might work. First of all, I wouldn't sell my phone to an unsuspecting StraightTalk customer. Not even an enemy.
Second...how stupid would I have to be to engage in business with them again? I've seen the lack of customer support. It's not like they are the only wireless company in the world. I tried everything to resolve this issue, only to have my time, money and energy consumed by StraightTalk.
All I want is to return their phone and get a refund.
Why should I be stuck with a worthless phone because they could no longer provide the service they promised? FCC and BBB next.
Product or Service Mentioned: Straight Talk Wireless Customer Care.
Reason of review: Poor customer service.
Monetary Loss: $99.
Preferred solution: Full refund.
Straight Talk Wireless Pros: Phone and service plan.