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4 comments

I ordered two sim cards for an unlocked phone.Fed -Ex was the carrier.

They show up after waiting 4 days and put a door tag on my door while I and another family member, and dog were home. They did not bother to knock on the door, even though two cars are in the driveway. So I call Straight Talk and they could have cared less. The rep told me that was my problem even though they set up the delivery so I would have to sign to receive the 2- 99 cent SIM cards.

They do not care about their customers being pleased with the experience their hard to understand phone people provide, in any way.I'm looking for a new provider but the options are even worse unless you want to pay over double for service.

Review about: Straight Talk Wireless Customer Care.

Reason of review: Poor customer service.

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Anonymous
#1291886

If you're not a potential new customer, you mean absolutely nothing to Straight Talk/Net10/TRACFONE. The only thing that matters to them is new money, and even then, if you have a complicated problem during activation or later, as long as they have your money already, it's too bad, so sad, cry to your dad. Straight Talk/Net10/TRACFONE are thieves, modern day pirates.

MariaST
to Anonymous #1292080

Hi.I’m Maria from Straight Talk Wireless.

We're sorry for the trouble.To resolve the problem, please click on this link http://bit.ly/2gQCmUz?caseId= to chat with a live agent.

MariaST
#1289240

Hi.I’m Maria from Straight Talk Wireless.

We're sorry for the trouble. To resolve the problem, please click on this link http://bit.ly/2gQCmUz?caseId= to chat with a live agent.

For your convenience, you may contact one of our customer care representatives at 1-877-430-2355.Our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST.

MariaST
#1289193

Hi.I’m Maria from Straight Talk Wireless.

We're sorry for the trouble. To resolve the problem, please click on this link http://bit.ly/2gQCmUz?caseId= to chat with a live agent.

For your convenience, you may contact one of our customer care representatives at 1-877-430-2355.Our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST.

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