Not resolved
1.6
Details
Advertised vs Delivered
Billing Practices
Coverage Area
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Style and Design
Value for money
Warranty
Website
4 comments

Humbly seeking advice, I have been a loyal customer to ST for over 12 years. About 8 months ago, due to a clerical error on their part, my zip code was changed.

After 3 weeks of phone calls, texts, Etc... The only response I get is that if they change my ZIP code back to the original one, I will have to change my phone number. In addition to this, I have had a gut full being throttled. It took almost 4 hours to order something online that should have taken about 30 minutes.

This is my question: I live in a rural area with a Verizon tower approximately 5 miles away. I am researching new phones so that I may tell Straight Talk to shove it where the sun doesn't shine. Any suggestions or comments would be greatly appreciated. By the way, I had very limited income, so I need the best phone service at the lowest rate possible for my needs.

I am in the process of starting a new home based business, and high-speed internet is essential. Thanks in advance.

Product or Service Mentioned: Straight Talk Wireless Customer Care.

Reason of review: Poor customer service.

Do You Have Something To Say ?
Write a review

Comments

You will be automatically registered on our site. Username and password will be sent to you via email.
Post Comment
MariaST
#1567073

Hi, RemarkableDolphin236. This is Maria from Straight Talk Wireless.

Thank you for being a loyal customer despite your bad experience on the sudden change of your phone number. Allow us to gather some information so that we can find a solution on how to fix it. Please chat with us using this link http://bit.ly/2CuBvXO. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST.

You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information.

On the other hand, you can visit our website to check the available phones that we offer. Just click this link https://shop.straighttalk.com/shop/en/straighttalk/phones and it will direct you to the page.

MariaST
#1566974

Hi RemarkableDolphin236. This is Sara from Straight Talk Wireless.

Please send us a message through this chat link http://bit.ly/2CuBvXO so we can further assist you with your concerns and questions. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information.

Thank you. We look forward to working with you.

MariaST
#1566192

Hi, RemarkableDolphin236. This is Maria from Straight Talk Wireless.

I see you need help with your phone. Please chat with us using this link http://bit.ly/2CuBvXO. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST.

You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information. Thank you.

MariaST
#1566097

Hi RemarkableDolphin236. I'm Maria from Straight Talk Wireless.

I noticed your complaint on this blog and I'm sorry that you are having problems. Please click on this link http://bit.ly/2CuBvXO to chat with a live agent. For your convenience, you may contact one of our customer care representatives at 1-877-430-2355.

Our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information.

You May Also Like