Humbly seeking advice, I have been a loyal customer to ST for over 12 years. About 8 months ago, due to a clerical error on their part, my zip code was changed.
After 3 weeks of phone calls, texts, Etc... The only response I get is that if they change my ZIP code back to the original one, I will have to change my phone number. In addition to this, I have had a gut full being throttled. It took almost 4 hours to order something online that should have taken about 30 minutes.
This is my question: I live in a rural area with a Verizon tower approximately 5 miles away. I am researching new phones so that I may tell Straight Talk to shove it where the sun doesn't shine. Any suggestions or comments would be greatly appreciated. By the way, I had very limited income, so I need the best phone service at the lowest rate possible for my needs.
I am in the process of starting a new home based business, and high-speed internet is essential. Thanks in advance.
Product or Service Mentioned: Straight Talk Wireless Customer Care.
Reason of review: Poor customer service.