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I ordered a phone online from them and after 2 days of the order still pending, I called "customer service" and spoke to someone who told me that the cc had been denied. After I gave them another cc, then she said that Fedex could not ship the phone to my address. I...
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3 comments
Anonymous
#1585874

i am going through the same thing. i spent a little over $100 and i they said i never ordered anything my order number does not exist so why did they send it to me. then they tried to blame it on smart pay.

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Review
#898812 Review #898812 is a subjective opinion of poster.
Service
Straight Talk Wireless Shipping Service
Reason of review
Order processing issue

Straight Talk Wireless Hotspot Service Plan Review

3.0
Details
Had a hotspot for 17 days down loaded a few apps on leap frog and paid bills and it ran out of data on a 4g 60 day plan. I use my straight talk phone 90% of the time to go on web youtube internet radio and don't use that much data. Its a rip off stay clear.
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1 comment
MariaST
#1118865

Hi. I’m Maria from Straight Talk Wireless.

We're sorry for the trouble. To resolve the problem, please send us an email with your account information to ST.CorpResolutionTeam@straighttalk.com.

For your convenience, you may contact one of our customer care representatives at 1-877-430-2355. Our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST.

Review
#798772 Review #798772 is a subjective opinion of poster.
Reason of review
Not as described/ advertised

Straight Talk Wireless Phone Service Review

No me contestan o no me regresan la llamada para para cumplir *** el seguro de mi telefono. Y ya tengo 2 dias que les estoy llamando y no tengo telefono propio
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Review
#667626 Review #667626 is a subjective opinion of poster.
Service
Straight Talk Wireless Phone Service
Reason of review
Bad quality
1.0
Details
Straight Talk has terrible customer service. I will never have anything to do with them again and recommend anyone else to stay well away from them. At the beginning of November I went on the Straight Talk website to check if my phone would work with the 'bring you own...
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1 comment
MariaST
#913251

Hi. I am Maria and I work with Straight Talk.

Please let me help you get this resolved. Send me an email at ST.CorpResolutionTeam@straighttalk.com and we will resolve your problem right away. Include your name, contact number and your cell phone number or phone serial number.

Please copy and paste your comments from the blog and include it in your email. Thanks.

Review
#567308 Review #567308 is a subjective opinion of poster.
Service
Straight Talk Wireless Customer Care
Cons
  • Being lied to
  • Misleading terms of service
  • Customer service
Reason of review
Poor customer service
Loss
$110
Preferred solution
Full refund
2.3
Details
I purchased this phone from Walmart. I was looking for the cheapest prepaid straight talk phone, however it was out of stock. I spent a little more money thinking I would have a better phone. I have had several smartphones throughout my life and by far the worst...
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1 comment
MariaST
#889056

am Maria and I work with Straight Talk. Please let me help you get this resolved.

Send me an email at ST.CorpResolutionTeam@straighttalk.com and we will resolve your problem right away.

Include your name, contact number and your cell phone number or phone serial number. Thanks.

Review
#549540 Review #549540 is a subjective opinion of poster.
Reason of review
Damaged or defective
Loss
$130
Preferred solution
Let the company propose a solution

Straight Talk Wireless in Maine - Communication issues, Phone switcharoo

The LG phone I bought at Walmart had a faulty connection and 9 months after buying the phone I could no longer charge the battery. It was still under warranty. But Straight Talk blindsided me, replacing the LG with a less expensive ZTE model. It has a decent battery but the camera - which I really need for my business- is almost worthless. Trying to communicate my concerns to them was a huge waste of my time and good humor. Most employees I have dealt with are scripted, non-US and minimally helpful at best. As a result, I was still charged for the week I was without a phone. These are not truly helpful people. A few minutes ago I called them to give them a different credit card number because my bank changed cards without warning and my old card, still well within date, had been declined by Straight Talk. Without asking me for a different credit card, Straight Talk simply canceled my account resulting in another frustrating phone session with a non-English speaker. Who does that!? I had to sign up all over again, repeating all the information they already had to a woman who talked like a robot. So needlessly unpleasant.
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1 comment
MariaST
#870939

Hi. I am Maria and I work with Straight Talk.

Please let me help you get this resolved. Send me an email at ST.CorpResolutionTeam@straighttalk.com and we will resolve your problem right away.

Include your name, contact number and your cell phone number or phone serial number. Please copy and paste your comments from the blog and include it in your email or you can chat with us live @ http://bit.ly/16DrgbW.

Review
#534518 Review #534518 is a subjective opinion of poster.
They are based out of India and do not adhere to American standards at all. I also was hung up on. Way to go walmart use a foreign country to rip off Americans. I was also hung up on for no good reason at all. DO NOT USE this service they are are under the impression...
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16 comments
Anonymous
#1103149

Creative ideas , I am thankful for the details . Does anyone know if my assistant might be able to get a template DA 5164-R copy to edit ?

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Review
#498630 Review #498630 is a subjective opinion of poster.
Service
Straight Talk Wireless Phone Service
Loss
$300

Straight Talk Wireless in Litchfield, Maine - Straight talk is rude and unfair

I purchased a phone to replace another one I broke with my current carrier. They refused to release it they were rude would not let me go to customer service and hung up on me. I read the web site over they are able to do so they just won't. I asked for the name of the man speaking to me and he refused. What gives him the right to insult me. Then hang up on me. He doesn't realize that I recorded the conversation he should be very concerned. I have been trying to get this resolved for days. I'm at the end of this with them. I am contacting a lawyer.
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3 comments
Anonymous
#829595

USE ONLY VERIZON, SPRINT, OR AT&T! THE REST ARE RIPOFFS PERIOD!!

MariaST
#828839

Hi, this is Maria with Straight Talk. I read your post and am sorry that you are having problems.

Please send me your contact information to the following email address ST.CorpResolutionTeam@straighttalk.com. We can help you get the problem resolved right away.

Please include your name, phone serial number or cell phone number. Just copy and paste your comments from the blog and include it in your email or you can chat with us live @ http://bit.ly/16DrgbW .

Anonymous
#829645
@MariaST

MariaST's comment seems like an automated message to everyone's problem. Wow, was thinking about getting Straight Talk, not any more. People should read these reviews before they get any plans.

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Review
#497797 Review #497797 is a subjective opinion of poster.
Service
Straight Talk Wireless Phone Service
Loss
$300

Straight Talk Wireless in Old Town, Maine - Bought 2 new phones

Me and my fiancé bought new phone thru straight talk website sent phones both will not activate spent many hours on the phone trying with there unexperienced reps finally they said the phones were no good bought phones on 4/28/14 now 5/15/14 still no new phones they shipped the first 2 phones overnight now they say I should get my new phones on 5/23/14 so went without the phone for a month they say to bad you will not get any free time on your new phones I would not recommend anyone buy these phones I even talked to there corporate office and they were just as bad they do not care about there customers the people you talk to have no idea how to fix your phones stay away from straight talk
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1 comment
MariaST
#815666

I am Maria and I work with Straight Talk. Please let me help you get this resolved.

Send me an email at ST.CorpResolutionTeam@straighttalk.com and we will resolve your problem right away.

Include your name, a contact number and your cell phone number or phone serial number. Please copy and paste your comments from the blog and include it in your email or you can chat with us live @ http://bit.ly/16DrgbW .

Review
#487731 Review #487731 is a subjective opinion of poster.
Loss
$200

Contact Straight Talk Wireless Customer Service

Mailing Address:
Straight Talk, Inc
Attention: Executive Resolution Department 9700 NW 112th Avenue
Miami, Florida 33178
United States
Phone:
(877) 430-2355
All Straight Talk Wireless Contacts

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Update by user May 23, 2013

Samsung Proclaim, not Huawei Ascend.

Original review posted by user May 23, 2013

They deactivated my phone in January, and refused to explain why. I was told I was calling chat lines, downloading music, and eventually exceeding data limits. I asked the customer service agent Jason, who could not speak English to...
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Review
#411293 Review #411293 is a subjective opinion of poster.
Loss
$375