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Straight Talk Wireless in Wheaton, Maryland - Internet connection

Ive had zero problems with straight talk what so ever. Basically the same as having Verizon. Love it
3.9
Details
Advertised vs Delivered
Billing Practices
Coverage Area
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
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Style and Design
Value for money
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Wheaton, Maryland
#1120879
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Worst customer service depart in the world!!! Unuseable for IPhone. I've never had so much trouble spending money. Customer service is always an hour long nightmare. I have never been able to access my account online From month to month I have to convince them I am a...
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Anonymous
Anonymous

If you're not a potential new customer, you mean absolutely nothing to Straight Talk/Net10/TRACFONE. The only thing that matters to them is new money, and even then, if you ha...

Anonymous
Anonymous

Do not expect any satisfaction from straight talk. They will not be there when there are. Any problem . The government agencies can sue them but what you get is nothing, and ...

1.5
Wheaton, Maryland
I didn't like
  • Not one good day
#999400
Bad service And very seldom have the $45.00 cards Had to bye a $55.00 card And that's the store on Chef Mentuere in New Orleans 70122 Just a bad store for any shopping Very rude sales reps I now have to drive 15 miles to go to a different store Had the same problems...
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MariaST
MariaST
Straight Talk Wireless Verified Representative

Hi. I’m Maria from Straight Talk Wireless. We're sorry for the trouble. For further assistance, please contact one of our customer care representatives at 1-877-430-2355 or cl...

#938211
Straight talk sent me new 3G phone cause they said they were upgrading from 2G to 3G network in my area. (21921) On phone 2 hrs to transfer service. Turned out data service didn't work when they got done. I kept asking for a refund, but I could see that wasn't gonna...
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MariaST
MariaST
Straight Talk Wireless Verified Representative

Hi. I’m Maria from Straight Talk Wireless. We're sorry for the trouble. To resolve the problem, please send us an email with your account information to ST.CorpResolutionTeam@...

2.6
I didn't like
  • Data service still doesnt work
#864153
Just hung up from dealing with "customer service." The call took nearly 20 minutes. I needed to update my credit card information. You would have thought I was buying a house. Had to repeat my address, credit card information and passwords 4 different times. When I...
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Anonymous
Anonymous

It's funny that you say your new phone is like a refurbished one because my experience is that their refurbished phones are like new ones.

MariaST
MariaST
Straight Talk Wireless Verified Representative

Hi. I’m Maria from Straight Talk Wireless. We're sorry for the trouble. To resolve the problem, please send us an email with your account information to ST.CorpResolutionTeam@...

1.3
Pocomoke City, Maryland
I didn't like
  • Misleading terms of service
  • Employee knowledge
#818379
I have been a member of straight talk for about eight years. I love the service. I have been having data issues since I brought my new phone. My internet service isn't working. I paid for 3G of data and I only have 1G. My phone is really slow. My husband and my son...
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MariaST
MariaST
Straight Talk Wireless Verified Representative

I am Maria and I work with Straight Talk. Please let me help you get this resolved. Send me an email at ST.CorpResolutionTeam@straighttalk.com and we will resolve your problem...

4.6
#695543
While looking on my bank statement, I noticed I was double-charged $33.11 on the same day, on three separate occasions at least a month apart. The proof is shown on my bank statements, but straight talk will only refund one double charge. So, I lose $66 plus dollars...
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MariaST
MariaST
Straight Talk Wireless Verified Representative

I am Maria and I work with Straight Talk. Please let me help you get this resolved. Send me an email at ST.CorpResolutionTeam@straighttalk.com and we will resolve your problem...

#663252
I had two accounts with Straight Talk. One phone got damaged. A call was made using the other phone. Instead of transferring the damaged phone, customer service cancelled my phone from the two accounts. When I tried calling the company the outsource country was rude....
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Anonymous
Anonymous

I have had the same problem, I have been out of my phone for over 7 days with two small children and one with a disability. With no consideration about that from straight talk...

MariaST
MariaST
Straight Talk Wireless Verified Representative

I am Maria and I work with Straight Talk. Please let me help you get this resolved. Send me an email at ST.CorpResolutionTeam@straighttalk.com and we will resolve your problem...

4.6
I liked
  • Cell phone
  • 4g service
I didn't like
  • Customer service
  • Service
#657523
This information has helped me when no one helps at straight talk and no one seems to care or want to help. I have spent well over 5 hours on the phone with Straight Talk and gotten nowhere. You have to go to the "big dogs" with these guys. Straight Talk conventional...
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Anonymous
Anonymous

Thanks for the information! I will be contacting everyone on this list as the customer service department is outsourced and completely unhelpful.

Anonymous
Anonymous

Yeah Just got the news today that my Filipino partner and 70 of her associates that work in their call centre in the Philippines were laid off.

1.0
I didn't like
  • No protection
  • Misleading terms of service
  • Battery dying at 50 percent
#649750

Contact Straight Talk Wireless Customer Service

Mailing Address:
Straight Talk, Inc
Attention: Executive Resolution Department 9700 NW 112th Avenue
Miami, Florida 33178
United States
All Straight Talk Wireless Contacts

Straight Talk Wireless Products and Services Reviews

my boyfriend went from verizon 2 Straight talk and at first they had my number on there and when they did Put right number on there they made me lose my number which cant get back ever
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MariaST
MariaST
Straight Talk Wireless Verified Representative

Hi, this is Maria with Straight Talk. I read your post and am sorry that you are having problems. Please send me your contact information to the following email address ST.Cor...

Denton, Maryland
#500520