State: Minnesota Clear all filters (19 of 1829 reviews match)
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Straight Talk is horrible, there customer service is non-functionable. I have hat 4 phones in two years and about two month of lost service which they will not give me credit for. They build the phones to there specs and do so by building in the SIM card so you can't...
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MariaST
MariaST
Straight Talk Wireless Verified Representative

Hi. I’m Maria from Straight Talk Wireless. We're sorry for the trouble. To resolve the problem, please click on this link http://bit.ly/19Cre0y to chat with live agent. For yo...

2.6
Grey Eagle, Minnesota
I liked
  • Cheaper rates and no contracts
  • Cheap
I didn't like
  • Customer service ineffective
#942968
70144141224 is my number to text card
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MariaST
MariaST
Straight Talk Wireless Verified Representative

Hi. I’m Maria from Straight Talk Wireless. To better assist you in resolving your issue, please send us an email with your account information to ST.CorpResolutionTeam@straigh...

#892288
Every agent gives you different information no matter what the issue or trouble is. I have never spent less than 1.5 hours on any, simple, customer service phone call. When my phone was stolen - it was like pulling teeth trying to activate a new phone with my same...
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MariaST
MariaST
Straight Talk Wireless Verified Representative

Hi. I’m Maria from Straight Talk Wireless. We're sorry for the trouble. To resolve the problem, please send us an email with your account information to ST.CorpResolutionTeam@...

1.3
Waite Park, Minnesota
I didn't like
  • Undelivered promises for unused services
  • Misleading info from every agent as well as refund promises
  • Two hours for customer service calls
#877422
i was on a business trip using google maps and happened to max out my "unlimited" 5 gig of high speed data, for the first time in 10 years....at which time it is suppose to go into 2G or 3G data which is slower but i could have lived with that,,,,but they shut my data...
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MariaST
MariaST
Straight Talk Wireless Verified Representative

Hi. I’m Maria from Straight Talk Wireless. We're sorry for the trouble. To resolve the problem, please send us an email with your account information to ST.CorpResolutionTeam@...

Pequot Lakes, Minnesota
#820656
My service was also suddenly deactivated. i had only used 2 gb and still had a week left until my next refill. this is horrible service!
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MariaST
MariaST
Straight Talk Wireless Verified Representative

Hi. I’m Maria from Straight Talk Wireless. We're sorry for the trouble. To resolve the problem, please send us an email with your account information to ST.CorpResolutionTeam@...

Marshall, Minnesota
#799743
We just called Straight Talk about activating my sons SIM card. His other phone was stolen. Called on Saturday paid an extra $14.99 for next day delivery, I understand the next day was Sunday so I understood it would not be delivered that day. It finally arrived...
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MariaST
MariaST
Straight Talk Wireless Verified Representative

Hi. I’m Maria from Straight Talk Wireless. We're sorry for the trouble. To resolve the problem, please send us an email with your account information to ST.CorpResolutionTeam@...

1.0
Cohasset, Minnesota
#778251
The customer service was terrible my phone hasn't worked properly in over two weeks had to wait multiple times for over aa hour yet I'm expected to be happy and spend more money on bad services time to switch. Thank the rude people at customer service
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MariaST
MariaST
Straight Talk Wireless Verified Representative

Hi. I’m Maria from Straight Talk Wireless. We're sorry for the trouble. To resolve the problem, please send us an email with your account information to ST.CorpResolutionTeam@...

Red Wing, Minnesota
#762171
I am as pissed customer, as I have a smartphone that is about half working ,has been factory reset with Samsung's help and the *** **** at straight will not give me a new phone unless I send my old one in ,they have a credit card as collateral, so I cannot see what the...
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MariaST
MariaST
Straight Talk Wireless Verified Representative

I am Maria and I work with Straight Talk. Please let me help you get this resolved. Send me an email at ST.CorpResolutionTeam@straighttalk.com and we will resolve your problem...

2.0
I liked
  • Price of phone and plan price
I didn't like
  • Will not replace phone with out old unit sent back first
  • Horrible customer service
#724486

Straight Talk Wireless Phone Service Review

This company has terrible customer service. Would not issue me a refund when I called to terminate my service. They are charging me a whole month for service I am not using. And they messed up when I at up the phone and I was charged twice. Terrible company don't use them! !!
1.0
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Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Website
#672730
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Contact Straight Talk Wireless Customer Service

Mailing Address:
Straight Talk, Inc
Attention: Executive Resolution Department 9700 NW 112th Avenue
Miami, Florida 33178
United States
All Straight Talk Wireless Contacts

Straight Talk Wireless Products and Services Reviews

Worst customer service! I ordered a sim card to transfer my number to new straight talk phone. Never needed a sim card for any of my previous phones with them. First off, it took a ridiculous amount of Time on the phone with them just to order sim card, which I don't...
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MariaST
MariaST
Straight Talk Wireless Verified Representative

I am Maria and I work with Straight Talk. Please let me help you get this resolved. Send me an email at ST.CorpResolutionTeam@straighttalk.com and we will resolve your problem...