State: Minnesota Product: Straight Talk Wireless Customer Care Clear all filters (1 of 131 reviews match)
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Straight Talk Wireless in Waite Park, Minnesota - Worst Phone Company

1.3
Details
Every agent gives you different information no matter what the issue or trouble is. I have never spent less than 1.5 hours on any, simple, customer service phone call. When my phone was stolen - it was like pulling teeth trying to activate a new phone with my same phone number. When I decided to *finally* switch my service over to AT & T - they refused to refund me the one month for pre-paid service - even after being told the monies would post to my account in 3-5days. - Again, with three different agents giving different information. After two hours on the phone with three different agents giving me different, conflicting, information, I was left with nothing but elevated blood pressure and increased stress. Certainly a company I will NEVER go back to or recommend to anyone. EVER.
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1 comment
MariaST
#1181750

Hi. I’m Maria from Straight Talk Wireless.

We're sorry for the trouble. To resolve the problem, please send us an email with your account information to ST.CorpResolutionTeam@straighttalk.com.

Review
#877422 Review #877422 is a subjective opinion of poster.
Service
Straight Talk Wireless Customer Care
Cons
  • Misleading info from every agent as well as refund promises
  • Every agent gives differing info
  • Two hours for customer service calls
Reason of review
Poor customer service
Loss
$47
Preferred solution
Full refund

Contact Straight Talk Wireless Customer Service

Mailing Address:
Straight Talk, Inc
Attention: Executive Resolution Department 9700 NW 112th Avenue
Miami, Florida 33178
United States
Phone:
(877) 430-2355
All Straight Talk Wireless Contacts

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