Straight Talk Wireless - Misleading information
I bought a new phone to use on straight talk, called them and was told the only thing I had to do was buy and activation kit. In order to use the new phone but that was a lie when can down to changing the phone over, after I get the activation kit than they tell me they don't have coverage in my area.
But that's not what I was told before, pissed off if they don't know the answers to your question than they should get someone who do.
Out of 60.00 dollars can't use the kit or get my money back. Straight Talk Sucks!!!!!!!!!!!!!!!!!!!!
Reason of review: Poor customer service.
Monetary Loss: $60.
Preferred solution: Full refund.
Straight Talk Wireless Pros: Unlimited plan.
Straight Talk Wireless Cons: Customer service, Rudeness of customer service, Misleading terms of service.
Location: Union Springs, Alabama
Thank You for Your Reply! We are processing your message.
Comments
Please avoid publishing any personal information and promotional content
Hi. I am Maria and I work with Straight Talk.
Please let me help you get this resolved. Send me an email at ST.CorpResolutionTeam@straighttalk.com and we will resolve your problem right away. Include your name, contact number and your cell phone number or phone serial number.
Please copy and paste your comments from the blog and include it in your email. Thanks.
Hi, Maria my name is Lori McCray 334-473-****, phone serial number 353153****2456. I hope we can get this problem resolved. Thank you.
Hi Lorilane! My name is Maria.
We need to take the issue offline, please send us an email at ST.CorpResolutionTeam@straighttalk.com. Thanks.
Hi, Maria I sent you an email on 12/1/2014, you can send me an email at lorimccray15@***.com or you may contact me at 334-473-****. I would like to get this matter resolved also, look forward to hearing from you.
Thank you Lori McCray.
Lorilane, we have responded your email. Please check your email and response.