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After 4 years of reliable service, ONLY because I never had to call customer service. I bought a new ST phone and had to make a call to get the number xferred. After 4 failed calls, 2 hang-ups and the fact that they disconnected my active number, were unable to...
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Anonymous
Mike powlas

The straight talk app says I have 8GB but when I got to the 5GB mark it went to 2G. All customer service had to say way sorry nothing we can do. So they lie to their customers...

MariaST
MariaST
Straight Talk Wireless Verified Representative

Hi. I’m Maria from Straight Talk Wireless. We're sorry for the trouble. To resolve the problem, please send us an email with your account information to ST.CorpResolutionTeam@...

Pineville, Missouri
#901300
Straight Talk screwed me so bad I would recommend nobody ever use them or try to port a number from them. I tried to activate an old phone of mine for my daughter and instead they shut my phone number off that I've had for 15 years. Tried everything and they kept...
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Anonymous
Anonymous

Did my brother the same. Common practice with them

MariaST
MariaST
Straight Talk Wireless Verified Representative

Hi. I’m Maria from Straight Talk Wireless. We're sorry for the trouble. To resolve the problem, please send us an email with your account information to ST.CorpResolutionTeam@...

1.0
Lowry City, Missouri
#866466
This company/service provided SUCKS!!!!!!! I called customer service out sourced to India I might add. Spoke to two people " Kevin" and " John" who neither helped or understood the problem. One said I wasn't being throttled the other said I was and Ma'am' d me to death...
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MariaST
MariaST
Straight Talk Wireless Verified Representative

Hi. I’m Maria from Straight Talk Wireless. We're sorry for the trouble. To resolve the problem, please send us an email with your account information to ST.CorpResolutionTeam@...

rollo2016
rollo2016

Good to know about this company as we will be looking for a new one shortly. FYI there are many no contract carriers out there. A good place to start is with an article in Com...

1.5
Carl Junction, Missouri
#842910
I purchased a Straight Talk wireless $45 30-Day Plan card. To," use with my own." I called the phone number for activation and to keep my number. I was told my phone wasn't compatible and I would have to purchase a Straight Talk SIM card and something else. So I...
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MariaST
MariaST
Straight Talk Wireless Verified Representative

Hi. I’m Maria from Straight Talk Wireless. We're sorry for the trouble. To resolve the problem, please send us an email with your account information to ST.CorpResolutionTeam@...

Straight Talk Wireless - Straight Talk/Walmart ***
My mom gave my daughter a straight talk cell phone. We looked online to compare plans but went to Walmart to purchase the phone card because we needed pick up some things. We did not feel the need to do serious caparisons at the store because we all ready looked at...
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Anonymous
Anonymous

I'm going to do the same. You have the same amount of service with or without a card

smccoy40
smccoy40

I also have a email from Walmart Showing a Android Smartphone with a 30 dollar card they apparently work with some smartphones here is the link to the website. http://www.wal...

1.0
Nevada, Missouri
I didn't like
  • Customer service agents do not speak clearly hard to understand
  • Misleading terms of service
#831489
other countrys. every phone i have kept therte still using and i can sit and watch this myself unless they put a 10 uk code on it. one of my phones has time in abai dabi. what the ***. i have spent over 800.00 in phones not to mention 45.00 phone cards sometimes twice...
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MariaST
MariaST
Straight Talk Wireless Verified Representative

Hi. I’m Maria from Straight Talk Wireless. We're sorry for the trouble. To resolve the problem, please send us an email with your account information to ST.CorpResolutionTeam@...

pennyjakes
pennyjakes

i would just like my money back or a brand new good phone w firewall and mins on it. but if i get my money back i can go some where else

2.2
I didn't like
  • Refusal to help
  • When they couldnt figure it out they hung up on me
  • Billing practices
#802899
Had straight talk for about a month, month 2 rolls around my payment is made and my account is shut off. Called in said the sim card you have wont work in your area. 2 hours. Sim card finally arrives a week later, and despite having to tell them several times and them...
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MariaST
MariaST
Straight Talk Wireless Verified Representative

Hi. I am Maria and I work with Straight Talk. Please let me help you get this resolved. Send me an email at ST.CorpResolutionTeam@straighttalk.com and we will resolve your pro...

1.0
I didn't like
  • Tech support
  • Being lied to
  • Poor records
#787436
I purchased a straighttalk mobile hotspot and a 5gb data card for $50 at WalMart Dec 1. Get it home, activate it, add my data plan, everything seemed fine. The next day, my data is gone! I hadnt used it and after calling customer service twice (i was disconnected first...
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MariaST
MariaST
Straight Talk Wireless Verified Representative

Hi. I’m Maria from Straight Talk Wireless. We're sorry for the trouble. To resolve the problem, please send us an email with your account information to ST.CorpResolutionTeam@...

1.0
Plattsburg, Missouri
#748426
About 6 months ago we ported a phone from verizon over to straight talk due to a lower monthly cost. In late october 2015 the phone quit sending and receiving text and having internet access on the network. Following two exasperating weeks of "troubleshooting" (doing...
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MariaST
MariaST
Straight Talk Wireless Verified Representative

Hi. I’m Maria from Straight Talk Wireless. We're sorry for the trouble. To resolve the problem, please send us an email with your account information to ST.CorpResolutionTeam@...

Contact Straight Talk Wireless Customer Service

Mailing Address:
Straight Talk, Inc
Attention: Executive Resolution Department 9700 NW 112th Avenue
Miami, Florida 33178
United States
All Straight Talk Wireless Contacts

Straight Talk Wireless Products and Services Reviews

I decided to give Consumer Cellular a try because they have US call centers & they get good reviews & are cheaper. I phoned the Straightalk help line to get my phone unlocked & got nothing but pre-scripted hassle from a bunch of Mexicans!!! They would not...
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MariaST
MariaST
Straight Talk Wireless Verified Representative

Hi. I’m Maria from Straight Talk Wireless. We're sorry for the trouble. To resolve the problem, please send us an email with your account information to ST.CorpResolutionTeam@...

2.0
I liked
  • Huwei phone
I didn't like
  • Foreign help desk
#735882