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2 comments
After 4 years of reliable service, ONLY because I never had to call customer service. I bought a new ST phone and had to make a call to get the number xferred. After 4 failed calls, 2 hang-ups and the fact that they disconnected my active number, were unable to...
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Anonymous
#1341868

The straight talk app says I have 8GB but when I got to the 5GB mark it went to 2G. All customer service had to say way sorry nothing we can do. So they lie to their customers...

Author
Location
Pineville, Missouri
Reason of review
Poor customer service
Review #901300 is a subjective opinion of poster.
2 comments
1.0
Details
Straight Talk screwed me so bad I would recommend nobody ever use them or try to port a number from them. I tried to activate an old phone of mine for my daughter and instead they shut my phone number off that I've had for 15 years. Tried everything and they kept...
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Anonymous
#1180900

Did my brother the same. Common practice with them

Author
Location
Lowry City, Missouri
Reason of review
Order processing issue
Review #866466 is a subjective opinion of poster.
2 comments
1.5
Details
This company/service provided SUCKS!!!!!!! I called customer service out sourced to India I might add. Spoke to two people " Kevin" and " John" who neither helped or understood the problem. One said I wasn't being throttled the other said I was and Ma'am' d me to death...
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MariaST
Straight Talk Wireless Verified Representative
#1155297

Hi. I’m Maria from Straight Talk Wireless. We're sorry for the trouble. To resolve the problem, please send us an email with your account information to ST.CorpResolutionTeam@...

Author
Location
Carl Junction, Missouri
Reason of review
Poor customer service
Review #842910 is a subjective opinion of poster.
1 comment
1.0
Details
I purchased a Straight Talk wireless $45 30-Day Plan card. To," use with my own." I called the phone number for activation and to keep my number. I was told my phone wasn't compatible and I would have to purchase a Straight Talk SIM card and something else. So I...
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MariaST
Straight Talk Wireless Verified Representative
#1152955

Hi. I’m Maria from Straight Talk Wireless. We're sorry for the trouble. To resolve the problem, please send us an email with your account information to ST.CorpResolutionTeam@...

Author
Location
Saint Louis, Missouri
Review #839923 is a subjective opinion of poster.
2 comments
1.0
Details
Straight Talk Wireless - Straight Talk/Walmart ***
My mom gave my daughter a straight talk cell phone. We looked online to compare plans but went to Walmart to purchase the phone card because we needed pick up some things. We did not feel the need to do serious caparisons at the store because we all ready looked at...
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Anonymous
#1180898

I'm going to do the same. You have the same amount of service with or without a card

Author
Location
Nevada, Missouri
Cons
  • Customer service agents do not speak clearly hard to understand
  • Misleading terms of service
Reason of review
Misslead me into thinking cheaper option would work and refuse to refund
Loss
$30
Preferred solution
Full refund
Tags
Review #831489 is a subjective opinion of poster.
5 comments
2.2
Details
other countrys. every phone i have kept therte still using and i can sit and watch this myself unless they put a 10 uk code on it. one of my phones has time in abai dabi. what the ***. i have spent over 800.00 in phones not to mention 45.00 phone cards sometimes twice...
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MariaST
Straight Talk Wireless Verified Representative
#1122867

Hi. I’m Maria from Straight Talk Wireless. We're sorry for the trouble. To resolve the problem, please send us an email with your account information to ST.CorpResolutionTeam@...

Author
Location
Ozark, Missouri
Cons
  • Inability to unlock their smartphones
  • When they couldnt figure it out they hung up on me
  • Billing practices
Reason of review
all of it. i feel as if know one even cares out there and is doin nothing for me
Loss
$800
Preferred solution
Let the company propose a solution
Review #802899 is a subjective opinion of poster.
1 comment
1.0
Details
Had straight talk for about a month, month 2 rolls around my payment is made and my account is shut off. Called in said the sim card you have wont work in your area. 2 hours. Sim card finally arrives a week later, and despite having to tell them several times and them...
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MariaST
Straight Talk Wireless Verified Representative
#1109843

Hi. I am Maria and I work with Straight Talk. Please let me help you get this resolved. Send me an email at ST.CorpResolutionTeam@straighttalk.com and we will resolve your pro...

Author
Location
Nixa, Missouri
Cons
  • Quaility of language
  • Being lied to
  • Tech support
Reason of review
Poor customer service
Loss
$840
Preferred solution
Full refund
Review #787436 is a subjective opinion of poster.
1 comment
1.0
Details
I purchased a straighttalk mobile hotspot and a 5gb data card for $50 at WalMart Dec 1. Get it home, activate it, add my data plan, everything seemed fine. The next day, my data is gone! I hadnt used it and after calling customer service twice (i was disconnected first...
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MariaST
Straight Talk Wireless Verified Representative
#1077054

Hi. I’m Maria from Straight Talk Wireless. We're sorry for the trouble. To resolve the problem, please send us an email with your account information to ST.CorpResolutionTeam@...

Author
Location
Plattsburg, Missouri
Reason of review
Bad quality
Review #748426 is a subjective opinion of poster.
1 comment
1.9
Details
About 6 months ago we ported a phone from verizon over to straight talk due to a lower monthly cost. In late october 2015 the phone quit sending and receiving text and having internet access on the network. Following two exasperating weeks of "troubleshooting" (doing...
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MariaST
Straight Talk Wireless Verified Representative
#1073745

Hi. I’m Maria from Straight Talk Wireless. We're sorry for the trouble. To resolve the problem, please send us an email with your account information to ST.CorpResolutionTeam@...

Author
Location
Saint Joseph, Missouri
Reason of review
Poor customer service
Review #744184 is a subjective opinion of poster.

Contact Straight Talk Wireless Customer Service

Mailing Address:
Straight Talk, Inc
Attention: Executive Resolution Department 9700 NW 112th Avenue
Miami, Florida 33178
United States
Phone:
(877) 430-2355
All Straight Talk Wireless Contacts

Straight Talk Wireless Products and Services Reviews

Latest Question

Straight Talk Wireless Questions
1 comment
2.0
Details
I decided to give Consumer Cellular a try because they have US call centers & they get good reviews & are cheaper. I phoned the Straightalk help line to get my phone unlocked & got nothing but pre-scripted hassle from a bunch of Mexicans!!! They would not...
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MariaST
Straight Talk Wireless Verified Representative
#1065627

Hi. I’m Maria from Straight Talk Wireless. We're sorry for the trouble. To resolve the problem, please send us an email with your account information to ST.CorpResolutionTeam@...

Author
Location
Branson, Missouri
Pros
  • Huwei phone
Cons
  • Foreign help desk
Reason of review
Poor customer service
Loss
$60
Preferred solution
Full refund
Review #735882 is a subjective opinion of poster.