State: Missouri Clear all filters (32 of 1877 reviews match)
filters
State:
City:
Show
Product:
Show
2.4
Details
No matter how strong my signal is, I still get knocked offline repeatedly while trying to use some of the 'unlimited' data I paid good money for- even after adding a fresh card, nowhere near the 10 g limit,so not a matter of over use- thinking of switching directly to...
View full review
1 comment
MariaST
#1651191

Hi UniformNightingale353. I'm Maria from Straight Talk Wireless.

I noticed your post on this blog and I'm sorry you are having some problems. Please click on this link http://bit.ly/2CuBvXO to chat with a live agent. For your convenience, you may contact one of our customer care representatives at 1-877-430-2355. Our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST.

You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information. Thank you.

Review
#1480303 Review #1480303 is a subjective opinion of poster.
Service
Straight Talk Wireless Ultimate Unlimited Phone Plan
Reason of review
Bad quality
2.8
Details

Update by user Jan 03

If I could give customer service a negetive number rating I would

Original review posted by user Jan 03

First off I called to have my number switched Felix did not listen too me transfered my wife's phone number to my brand new phone. Only reason I can think of is because I called using her number then...
View full review
1 comment
MariaST
#1626368

Hi BelligerentMeerkat. This is Maria from Straight Talk Wireless.

I read your post and am sorry you’re having some problems. This is not how we want you to feel and experience. We are doing our best to address all the issues that our customers may have encountered. We'd like to take a closer look into what's going on and ensure there is a resolution for you.

Please chat with us using this link http://bit.ly/2CuBvXO.

For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information.

Review
#1440304 Review #1440304 is a subjective opinion of poster.
Service
Straight Talk Wireless Customer Care
Reason of review
Poor customer service
1.6
Details
I Was told that I can't use my own data plan as a personal hotspot to share with my son when he's in the car. Just switched to Straight Talk because it was $10.00 cheaper per month. Well I am switching back when my plan runs out. Was told by Straight Talk Rep. that I...
View full review
Review
#1391447 Review #1391447 is a subjective opinion of poster.
Product
Straight Talk Wireless Mobile Hotspot Plan
Pros
  • Coverage area
Cons
  • Told i needed to purchase a hotspot device
  • Unable to use my data that i paid for
Reason of review
Bad quality
Loss
$48
Preferred solution
Full refund
Tags
  • Straight Talk Cell and Service
2.1
Details
I bought a galaxy through straight talk and it didn't work right so they sent me a box to mail it to them for a replacement and I never got a phone back! So I'm out all the money paid for the phone plus had to buy two cards ( one of which came with new phone) and...
View full review
1 comment
MariaST
#1576938

Hi EmptyFinch. This is Maria from Straight Talk Wireless.

We're sorry for the inconvenience that you've experienced. As your service provider, we are determined to help you in resolving your issue. Please chat with us using this link http://bit.ly/2CuBvXO so we can provide a concrete resolution.

For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information.

Review
#1376438 Review #1376438 is a subjective opinion of poster.
Service
Straight Talk Wireless Cell Phone Replacement
Reason of review
Order processing issue
After 4 years of reliable service, ONLY because I never had to call customer service. I bought a new ST phone and had to make a call to get the number xferred. After 4 failed calls, 2 hang-ups and the fact that they disconnected my active number, were unable to...
View full review
2 comments
Anonymous
#1341868

The straight talk app says I have 8GB but when I got to the 5GB mark it went to 2G. All customer service had to say way sorry nothing we can do. So they lie to their customers.

View more comments
Review
#901300 Review #901300 is a subjective opinion of poster.
Service
Straight Talk Wireless Cell Phone Activation
Reason of review
Poor customer service
1.0
Details
Straight Talk screwed me so bad I would recommend nobody ever use them or try to port a number from them. I tried to activate an old phone of mine for my daughter and instead they shut my phone number off that I've had for 15 years. Tried everything and they kept...
View full review
2 comments
Anonymous
#1180900

Did my brother the same. Common practice with them

View more comments
Review
#866466 Review #866466 is a subjective opinion of poster.
Reason of review
Order processing issue
1.5
Details
This company/service provided SUCKS!!!!!!! I called customer service out sourced to India I might add. Spoke to two people " Kevin" and " John" who neither helped or understood the problem. One said I wasn't being throttled the other said I was and Ma'am' d me to death...
View full review
2 comments
MariaST
#1155297

Hi. I’m Maria from Straight Talk Wireless.

We're sorry for the trouble. To resolve the problem, please send us an email with your account information to ST.CorpResolutionTeam@straighttalk.com.

View more comments
Review
#842910 Review #842910 is a subjective opinion of poster.
Service
Straight Talk Wireless Customer Care
Reason of review
Poor customer service
1.0
Details
I purchased a Straight Talk wireless $45 30-Day Plan card. To," use with my own." I called the phone number for activation and to keep my number. I was told my phone wasn't compatible and I would have to purchase a Straight Talk SIM card and something else. So I...
View full review
1 comment
MariaST
#1152955

Hi. I’m Maria from Straight Talk Wireless.

We're sorry for the trouble. To resolve the problem, please send us an email with your account information to ST.CorpResolutionTeam@straighttalk.com.

For your convenience, you may contact one of our customer care representatives at 1-877-430-2355. Our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST.

Review
#839923 Review #839923 is a subjective opinion of poster.
Service
Straight Talk Wireless Unlimited Phone Plan
1.0
Details
Straight Talk Wireless - Straight Talk/Walmart ***
My mom gave my daughter a straight talk cell phone. We looked online to compare plans but went to Walmart to purchase the phone card because we needed pick up some things. We did not feel the need to do serious caparisons at the store because we all ready looked at...
View full review
2 comments
Anonymous
#1180898

I'm going to do the same. You have the same amount of service with or without a card

View more comments
Review
#831489 Review #831489 is a subjective opinion of poster.
Service
Straight Talk Wireless Alcatel Cell Phone Activation
Cons
  • Misleading terms of service
  • Customer service agents do not speak clearly hard to understand
Reason of review
Misslead me into thinking cheaper option would work and refuse to refund
Loss
$30
Preferred solution
Full refund
Tags
  • false labeling
  • StriaightTalk Wireless
  • Re-reimbursement Please

Contact Straight Talk Wireless Customer Service

Mailing Address:
Straight Talk, Inc
Attention: Executive Resolution Department 9700 NW 112th Avenue
Miami, Florida 33178
United States
Phone:
(877) 430-2355
All Straight Talk Wireless Contacts

Straight Talk Wireless Products and Services Reviews

Compare Straight Talk Wireless to

Total Wireless
Total Wireless
684 reviews
2.1
Compare
2.2
Details

Update by user Mar 04, 2016

how is this resolved?? i see nothing you guys have done. sincerely deanna wells

Original review posted by user Mar 04, 2016

other countrys. every phone i have kept therte still using and i can sit and watch this myself unless they put a 10 uk code on it. one of my phones has time in abai dabi. what the ***. i...
View full review
5 comments
MariaST
#1122867

Hi. I’m Maria from Straight Talk Wireless.

We're sorry for the trouble.

To resolve the problem, please send us an email with your account information to ST.CorpResolutionTeam@straighttalk.com.

View more comments
Review
#802899 Review #802899 is a subjective opinion of poster.
Service
Straight Talk Wireless Phone Service
Cons
  • When they couldnt figure it out they hung up on me
  • Inability to unlock their smartphones
  • Billing practices
Reason of review
all of it. i feel as if know one even cares out there and is doin nothing for me
Loss
$800
Preferred solution
Let the company propose a solution
Tags
  • Very Bad Customer Service