State: Missouri Product: Straight Talk Wireless Customer Care Clear all filters (3 of 131 reviews match)
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2.8
Details

Update by user Jan 03

If I could give customer service a negetive number rating I would

Original review posted by user Jan 03

First off I called to have my number switched Felix did not listen too me transfered my wife's phone number to my brand new phone. Only reason I can think of is because I called using her number then he realized his mistake and pulled her number off which in turn...
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1 comment
MariaST
#1626368

Hi BelligerentMeerkat. This is Maria from Straight Talk Wireless.

I read your post and am sorry you’re having some problems. This is not how we want you to feel and experience. We are doing our best to address all the issues that our customers may have encountered. We'd like to take a closer look into what's going on and ensure there is a resolution for you.

Please chat with us using this link http://bit.ly/2CuBvXO.

For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information.

Review
#1440304 Review #1440304 is a subjective opinion of poster.
Service
Straight Talk Wireless Customer Care
Reason of review
Poor customer service
1.5
Details
This company/service provided SUCKS!!!!!!!I called customer service out sourced to India I might add. Spoke to two people " Kevin" and " John" who neither helped or understood the problem. One said I wasn't being throttled the other said I was and Ma'am' d me to death...
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2 comments
MariaST
#1155297

Hi. I’m Maria from Straight Talk Wireless.

We're sorry for the trouble. To resolve the problem, please send us an email with your account information to ST.CorpResolutionTeam@straighttalk.com.

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Review
#842910 Review #842910 is a subjective opinion of poster.
Service
Straight Talk Wireless Customer Care
Reason of review
Poor customer service
1.0
Details
I recently left Straight Talk after several years as a customer. Here is what I wrote them when they asked me why... First, it is a shame that you did not care to contact me when I was having problems. But now that I am leaving, you want to know why. That alone says...
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1 comment
MariaST
#1032806

I am Maria and I work with Straight Talk. Please let me help you get this resolved. Send me an email at ST.CorpResolutionTeam@straighttalk.com and we will resolve your problem right away.

Review
#697447 Review #697447 is a subjective opinion of poster.
Service
Straight Talk Wireless Customer Care
Cons
  • Unwilling to help
  • Given the runaround
  • Rude
Reason of review
Poor customer service
Preferred solution
unlock my phone

Contact Straight Talk Wireless Customer Service

Mailing Address:
Straight Talk, Inc
Attention: Executive Resolution Department 9700 NW 112th Avenue
Miami, Florida 33178
United States
Phone:
(877) 430-2355
All Straight Talk Wireless Contacts

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