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1 comment
1.2

My husband and I can not receive or place calls from our devices. This has been an issue for the last four days.

We have been placed on hold for four to five hours each day with no one solving the issue. We are not behind on our payments, so it seems as though we are just giving our money away. We are on a fixed income, and times are rough. Also when we are on speaking to a representative we have a hard time understanding what they are saying.

This is also frustrating.

Just fix our phones. Please.

User's recommendation: No recommendations.

Preferred solution: Price reduction.

Straight Talk Wireless Pros: Inexpensive.

Straight Talk Wireless Cons: Unreliable customer care.

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#2045292

Hi, Loretta C Xqu. This is Maria from Straight Talk Wireless.

We understand your frustration, and we apologize for all the trouble you and your husband have encountered with our service. This is never the way we want you or any of our customers to experience. It's important that you have a satisfying experience with the services you are being provided. Give us another opportunity to gather some information about this inconvenience, so we can escalate it and get in touch with you as soon as possible.

Please chat with us using this link http://bit.ly/2CuBvXO or contact our customer care at 1-877-430-2355.

We're available Monday-Sunday from 8:00 AM to 11:45 PM EST. You may also text the key word HELP to 611611.

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