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1.7
Details
For the past one and a half months i have had barely any internet connection between 8 am and 12 am . 8 hours daily with a decent connection. Midnight to 8 am. And all customer service ever wants to do is reset the apn. And that does nothing.
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1 comment
MariaST
#1726404

Hi PossessiveRabbit. This is Maria from Straight Talk Wireless.

We sincerely apologize to hear about it. Please chat with us at http://bit.ly/2CuBvXO for us to further assist you with your concerns. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST.

You can also use our self-service menu by simply texting the word HELP to 611611. Thank you.

Review
#1611239 Review #1611239 is a subjective opinion of poster.
Service
Straight Talk Wireless Internet Service
Pros
  • Unlimited data
Reason of review
Poor customer service
Preferred solution
Deliver product or service ordered

Straight Talk Wireless in Lisbon, New Hampshire - Cell phone "deactivation" through Straight Talk

On December 20, 2015, I tried to use my cell phone to call for a taxi. My call failed and I got a recorded message that my phone had been deactivated--even though I had paid my bill in full two weeks before. I had to provide a different credit card to get my phone activated again. I wrote Straight Talk the next week asking for an explanation of what happened. They just sent me a text saying that they couldn't get in touch with me and that I should call them to discuss the issue. They added the volume of letters they receive precludes them from responding in writing.
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1 comment
MariaST
#1111256

Hi. I’m Maria from Straight Talk Wireless.

We're sorry for the trouble. To resolve the problem, please send us an email with your account information to ST.CorpResolutionTeam@straighttalk.com.

Review
#788969 Review #788969 is a subjective opinion of poster.
Service
Straight Talk Wireless Phone Service
Reason of review
Deactivation of phone service with neither notice nor reason.
Preferred solution
Let the company propose a solution
1.3
Details
This company overcharged me twice (once on 8/28, and once on 10/29) both times I was supposed to be charged $45 and they charged me $47.70. I did not notice it on my August bank statement, but I noticed it right away on my October statement because I did not have any...
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2 comments
Anonymous
#1082918

I have sent multiple e-mails, but I just sent one to you at the address below. Please refund what you have overcharged me.

I should not have to keep calling and e-mailing like I have been since the end of October.

Thank you

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Review
#738263 Review #738263 is a subjective opinion of poster.
Service
Straight Talk Wireless Internet Service
Cons
  • Lied to by employees
  • Multiple long phone calls and promises issue would be resloved
Reason of review
Ripped off and lied to about refund after hours on the phone with inept customer service reps.
Loss
$5
Preferred solution
Full refund
Tags
  • Useless Customer Service

Straight Talk Wireless in Derry, New Hampshire - StraightTalk Absolutely no customer service "No One to Call"

1.3
Details

Update by user Mar 23, 2015

I think that Straightalk has the same people answering the phones replying to the emails, some where in the middle east . Has the problem been resolved "NO".

I still have not received an answer as to where the sales tax is going collected from NH residents. NH does not have a sales tax and collecting on behalf of NH is illegal, a sharp attorney might want to look into a class action because there could be millions of collected taxes that are not owed or giving to the state.

Original review posted by user Feb 21, 2015

My Phone Galaxy S4 would not charge after only 1 month and this was suppose to be a new phone I purchased from Walmart, I had to send it back for replacement. In the process StraightTalk deactivated all phones on my account problem because you will lose your telephone number. I spent at lease 8 hours on the phone was hung up on twice and was told there was nothing they could do 3 times pushed to the next level 4 times with a hold time of 30 min or more each time.It took well over a week before I received a refurbished phone. I had signed up for auto refill service now they charged my card but not at the price they quoted , of course after two calls I could not get it resolved because I was speaking to someone in another country that can not answer any questions asked that do not display on their computer screen, the repeat over and over it is your state tax, I live in NH we do not have sales tax.I asked several times if there was someone in the united states I could talk to and was told "NO". So here I am I paid $400 for a new Galaxy S4 and have a refurbished one. I was over charged for the service and have no recourse. So if it seems to good to be true it more than likely is. It is a great service as long as you don't have any issues, and beware of Phones they say are new more than likely refurbished. Because you may end up with a refurbished one anyway.
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1 comment
MariaST
#949290

Hi. I am Maria and I work with Straight Talk.

Sorry for the trouble. Please let me help you get this resolved.

Send me an email at ST.CorpResolutionTeam@straighttalk.com and we will resolve your problem right away. Thank you.

Review
#598557 Review #598557 is a subjective opinion of poster.
Pros
  • Price
Cons
  • Customer service
  • Being lied to
  • Customer service staff
Reason of review
Poor customer service
Loss
$178
Preferred solution
Deliver product or service ordered
Tags
  • Price Fraud
  • Service And Attitude
  • Damaged Equipment

Straight Talk Wireless in New Hampshire - Glitch in their website..1 to 2 month wait period for refund...

4.0
Details
I ordered a phone bundle off website at final process screen it said there was a problem with internet and the order failed. so I tried again and same message. I checked my bank account and they billed me for 2 phones and plans. when I called person on other end didn't speak English. told me to just refuse one phone from fed-ex, if the cancellation didn't work. received email stating one order was cancelled checked bank account no reverse on charges. I called again, again nobody spoke English was told I have to wait 1 to 2 billing cycles [1 to phone 2 months] to get my money back. Also told me to contact my bank.
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3 comments
MariaST
#880785

I am Maria and I work with Straight Talk. Please let me help you get this resolved.

Send me an email at ST.CorpResolutionTeam@straighttalk.com and we will resolve your problem right away.

Include your name, contact number and your cell phone number or phone serial number. Thanks.

MariaST
#880626

Hi. I am Maria and I work with Straight Talk.

Please let me help you get this resolved. Send me an email at ST.CorpResolutionTeam@straighttalk.com and we will resolve your problem right away. Include your name, contact number and your cell phone number or phone serial number.

Please copy and paste your comments from the blog and include it in your email or you can chat with us live @ http://bit.ly/16DrgbW. Thanks.

MariaST
#880625

Hi. I am Maria and I work with Straight Talk.

Please let me help you get this resolved. Send me an email at ST.CorpResolutionTeam@straighttalk.com and we will resolve your problem right away. Include your name, contact number and your cell phone number or phone serial number.

Please copy and paste your comments from the blog and include it in your email or you can chat with us live @ http://bit.ly/16DrgbW. Thanks.

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Review
#542973 Review #542973 is a subjective opinion of poster.
Service
Straight Talk Wireless Internet Service
Reason of review
website glitch double order poor customer service
Loss
$125
Preferred solution
Full refund
DON'T BUY any products from this company. They advertise unlimited data,its not. They advertise great customer service it isn't. The fine print of the service agreement states you give up all legal rights to sue or recover damages. Your only option is arbitration...
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10 comments
Anonymous
#841660

I ordered their service.... got the SIM.....

and have yet to be able to make a call. I LOVE this company! (.... no I don't) I have spent at least 5 hours on the phone with their "expert customer service reps" who have no *** clue what is going on.

"Perhaps your phone is not turned on sir." "Try turning it off then turning it on again, Sir" "Perhaps there is no cell service nearby, sir" "Could you take the phone outside and try there, sir?" Buzzzzzzzz.... line goes dead. Ahhh, yes. I will be a masochist and try again.

Same script. No deviation....... same sh*t..... and remember: NO REFUNDS!!

"If we can't make our service work on your phone after jacking you around for 5 hours...... tough *** One Star, baby.

Fifty bucks down the drain. Forget about these guys......

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Review
#406212 Review #406212 is a subjective opinion of poster.
Loss
$350

Straight Talk Wireless in Manchester, New Hampshire - My phone

i put my new refill card on last night and today my phone says it has been deactivated why is that. i never had this prob before.I can't see spending money and not getting any thing from now i lose a day thats not right. why is this going on i have been with you for almost 3 yrs now. i think this is just bull coz this is my everyday phone and i can't talk to anyone at all.i am so pissed right now that i might leave and find a better server. coz i am that pissed. and not being able to talk to someone about this problem on the phone isn't right either.
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Review
#391682 Review #391682 is a subjective opinion of poster.
Loss
$48
I am writing this to assist other who may have similar problems resolving technical problems when calling international destinations. A month ago I purchased the international calling plan with Straight Talk to be able to call my family in Colombia. After two weeks,...
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4 comments
Anonymous
#1068427

It does not call australia and says when I call New Zealand that the line was busy ( always ) ??

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Review
#389006 Review #389006 is a subjective opinion of poster.
Loss
$60
This phone is the greatest thing I've ever had. unilimited everything for only $45 per month- you can't beat that.. my phone is actually on the verizon network.. it's the best. thanks for saving me thousands of dollars per year. This will not go through unless I type...
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Review
#379076 Review #379076 is a subjective opinion of poster.

Contact Straight Talk Wireless Customer Service

Mailing Address:
Straight Talk, Inc
Attention: Executive Resolution Department 9700 NW 112th Avenue
Miami, Florida 33178
United States
Phone:
(877) 430-2355
All Straight Talk Wireless Contacts

Straight Talk Wireless Products and Services Reviews

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Really bad customer service more than once, wish they would learn ENGLISH!! Had to call more than once to get phone card activated. Add card said all good then try to make call 20 days in to my service plan when come to find out no phone but i had text. well in the end...
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Review
#374620 Review #374620 is a subjective opinion of poster.
Service
Straight Talk Wireless Phone Plan
Loss
$100