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Straight Talk wireless is the WORST wireless company to deal with. DO NOT buy their products or use their service. Their phones are junk. Unless you buy the phone from them online, they WILL NOT REFUND YOUR MONEY. If the original phone is less than 30 days old, they...
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2 comments
MariaST
#1116361

Hi. I’m Maria from Straight Talk Wireless.

We're sorry for the trouble.

To resolve the problem, please send us an email with your account information to ST.CorpResolutionTeam@straighttalk.com.

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Review
#795748 Review #795748 is a subjective opinion of poster.
Product
Straight Talk Wireless Sim Card
Cons
  • Poor service quality
  • Quality of replacement
Reason of review
Bad quality
Loss
$92
Preferred solution
Full refund
Tags
  • customer service person
  • Deliberate Misinformation
  • Language Comprehension
  • Inability To Speak Off Script
1.6
Details

Update by user Feb 24, 2016

I received a call from "Heather" in the Miami office because I had filed a complaint with the Miami BBB. She is overnighting an LG phone to me and I am supposed to receive it tomorrow morning, 24Feb16. It's obviously an older phone because all phones have been 4GLte for...

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5 comments
Anonymous
#1110032

I cannot believe this has happened again. I have had my replacement phone for just 29 days and it stopped working as a phone again.

Now it is just a tiny tablet. No calls in or out again. Exactly like last time.

What a pain in the rear! What junk they sell.

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Review
#766772 Review #766772 is a subjective opinion of poster.
Pros
  • Cheap price junk phones
Cons
  • Warehouse process incompetent
  • Customer service ineffective
  • Service technicians suck
Reason of review
Damaged or defective
Loss
$92
Tags
  • Wireless carriers
  • network providers
2.8
Details
I am very unhappy and disgusted with Straight Talk wireless support service which is absolutely of no value. I purchased a phone through Walmart for straight talk wireless on July 7th, and did not discover the phone had problems until after the 15 day return policy...
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1 comment
MariaST
#1023945

I am Maria and I work with Straight Talk. Please let me help you get this resolved.

Send me an email at ST.CorpResolutionTeam@straighttalk.com and we will resolve your problem right away.

Review
#687485 Review #687485 is a subjective opinion of poster.
Reason of review
Poor customer service
Bought new phone ,because the sim card on the old phone did not work.Can't seem to understand why a sim card expires when the phone never got activated.And still with this new phone I still don't have activation.My daughter is on the acct.So I am unable to get into the...
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1 comment
MariaST
#1020654

I am Maria and I work with Straight Talk. Please let me help you get this resolved. Send me an email at ST.CorpResolutionTeam@straighttalk.com and we will resolve your problem right away

Review
#683686 Review #683686 is a subjective opinion of poster.
Service
Straight Talk Wireless Phone Service
Reason of review
Poor customer service
II have been with Straight Talk for a few years I just purchased a new phone at Walmart and spent 3 hours and they're trying to get my phone number transfer to new phone I was finally told there was an internal problem and they were working on it and try back in 24...
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1 comment
MariaST
#957950

Hi. I am Maria and I work with Straight Talk.

Please let me help you get this resolved. Send me an email at ST.CorpResolutionTeam@straighttalk.com and we will resolve your problem right away. Include your name, contact number and your cell phone number or phone serial number.

Please copy and paste your comments from the blog and include it in your email. Thank you.

Review
#607686 Review #607686 is a subjective opinion of poster.
Reason of review
Poor customer service
I bought the new home service plan and box from STRAIGHT TALK/WALMART. They don't tell you that it cost 98.00 and doesn't work! There is no tech help. They keep saying to bring the whole phone and relate what I hear on the pay phone thay Im using to call...
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2 comments
Anonymous
#587400

I activated my Straight Talk Home Phone just before Christmas and it took less than 2 hours before I was up and running. I even ported my number from Virgin Mobile.

My service has been great and I love the extra features like call-fowarding and 3 way calling. This is a great value.

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Review
#370040 Review #370040 is a subjective opinion of poster.
I transfered my phone number of 7 years from T-Mobile to Straight Talk. One day my phone wasn't working and I called customer service who reported that they resolved the problem. Well my phone was working but suddenly I had a new number in A DIFFERENT AREA CODE...
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Review
#347372 Review #347372 is a subjective opinion of poster.
Service
Straight Talk Wireless Phone Service
Loss
$45

Contact Straight Talk Wireless Customer Service

Mailing Address:
Straight Talk, Inc
Attention: Executive Resolution Department 9700 NW 112th Avenue
Miami, Florida 33178
United States
Phone:
(877) 430-2355
All Straight Talk Wireless Contacts

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